Mike Bass Ford

Called and made an appointment for an oil change and tire rotation, provided the year, make and model of my vehicle. I was quoted at $79.99. After the work was completed, the charge had increased to $105. D rotation, provided the year, make and model of my vehicle. I was quoted at $79.99. After the work was completed, the charge had increased to $105. Disappointed but not surprised. I bought the truck at the dealership within the last year and didn’t even receive a complimentary wash after the service. I called the next day to follow up on the inaccurate original quote and after speaking with a representative, they said they would send me something in an email - nothing after a week. More

First called on 6/18. They delivered the car I wanted to my driveway in MD in less than two weeks, the car exactly as advertised. Very friendly and quick to respond to any They delivered the car I wanted to my driveway in MD in less than two weeks, the car exactly as advertised. Very friendly and quick to respond to any questions I had. More

My complaint is with the oil change service that is located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last t located at Mike Bass , In my opinion they should be shut down . I have a 2014 F-150 that I have taken in for oil changes there since new . The last time that I took it in I had to wait for three hours when I had an appoint ment that they promised me a 45 min wait . I just took it back today and left it there for a tire rotation . They gave me a song and dance about the lug nuts being swollen and that they could not guarantee that they could get them back on . My only option was to purchase new lug nuts for $169.00 . Needless to say I will NEVER return to that rathole for any oil changes or tires etc . More

My mother had an oil changed on her car (Ford 500) in May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! May. About two weeks ago, the light came on that her oil life was 0%. She took her car in today (12/14). They changed her oil again AND charged her! There's no way she needed the oil changed, since she had it changed 7 months ago!! They clearly took advantage of a 77 year old woman. Zachary Ridenour in the service department was of no help regarding this matter. More

This review is not a reflection on the sales department or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck or Ford vehicles. My problem is with the service department, they did a recall service for my windshield of my 2022 ranger and oil service. My truck was filthy inside and out from the debris from cutting the windshield out and installing it. I can't believe that they returned it to me in that condition! Very dissatisfied with the end result. More

This dealership was amazing. I would highly recommend going here, they were honest, polite and didn’t try to hassle us. going here, they were honest, polite and didn’t try to hassle us. More

I have to say.. My salesman ( James Patten ) is amazing. You tell him what you want and he searches till he finds everything in your check list. Mike Bass Ford is the best dealership HANDS DOWN!!! I have f You tell him what you want and he searches till he finds everything in your check list. Mike Bass Ford is the best dealership HANDS DOWN!!! I have found in northeast Ohio. Never been disappointed when buying a car with them.. More

We have purchased several vehicles from this dealership and have always been treated very well. and have always been treated very well. More

They’re a really nice dealership and Mike Costin was great! He helped us out a lot and is super friendly. My husband and I really enjoyed our experience. great! He helped us out a lot and is super friendly. My husband and I really enjoyed our experience. More

I am very pleased with staff being attentive, listen to what I want, very polite. what I want, very polite. More