Midway Motors Hutchinson

We appreciated the laid-back and friendly atmosphere of this dealership. Kevin described the details of the vehicles very well. The SUVs we test drove were clean. Placing the keys in all the vehicles wa this dealership. Kevin described the details of the vehicles very well. The SUVs we test drove were clean. Placing the keys in all the vehicles was a nice touch. It felt like they trusted their potential customers. Thanks for a good experience,. More

I was there to look at some used pickups and Rudy told me to wait because he had 2012 Silverado, from a man that traded every year. I ended up with a pickup that was like new, low milage, with everything tha to wait because he had 2012 Silverado, from a man that traded every year. I ended up with a pickup that was like new, low milage, with everything that I needed. I have worked with Rudy for several years I would recrecommend him to anybody. More

I spent several weeks scouring the internet for a reasonable deal on a Jaguar XF "R". The XFR model is pretty much a hard to find car. There were no models in my local market or in a 200 mi radius of reasonable deal on a Jaguar XF "R". The XFR model is pretty much a hard to find car. There were no models in my local market or in a 200 mi radius of where I live. I was extremely happy then when I broaden my search across the continental US and found 7 models up for sale. I did my research on the dealerships, started emailing for quotes, and ran VIN reports to ensure the cars I were considering were not in any major reportable accidents. I down-selected my choices to 3 dealerships: One in NV, one in FL, and Midway Motors Hutchinson in KS. This was not my first online vehicle purchase so I was quite comfortable here. Midway's listing was not the least expensive but was very competitive (I usually eliminate the lowest 1 or 2 online listings automatically because those cars I've found in the past to have "issues"). In any event, I requested final bids from the top 3 dealerships and Midways came in right in the middle. The place seemed like a small, family-oriented business and Christian, the salesperson I was working with, was very responsive throughout the entire process, which I cannot say was the same for some of the other outfits. I decided to pull the trigger on this deal. I called Christian up to tell him to reserve the car and get the paperwork going. I usually order a 3rd-party inspection when buying anything of value sight-unseen, but Christian's demeanor was inviting and unarming so I decided to skip this step... bad mistake on my part (more to come on this)! The paper work process was flawless. One of the best I’ve had when buying a car online. There was a small hiccup in the transportation though but that was all on my end. Christian had a quote to pick-up my car shortly after we agreed on the deal but I had gotten way cheaper quotes from highly rated carriers and wanted to pursue those instead. After about a week, I decided to go with Midway's quote since the “other guys" were dragging their feet on the pickup. During this time, Christian did a phenomenal job keeping me up to date on the vehicle. I paid Midway for the pickup and they did not add anything to the bill. Some dealers I've worked with previously have attempted to use such an opportunity like this to add handling fees on top of the transport bid. Midway Motors did not. I was contacted by the transportation company, Aro Inc, shortly afterwards with a pickup date in about 2 days. On the pickup day, I got a call from Christian stating the car was on its way. He sent me a copy of the pickup inspection report also so I could compare it to what the driver would present on delivery. The XFR arrived a day later to where I live in Arizona (over 1000 miles away). Aro Inc did a great job on hauling butt to get it to me. One negative mark though was the fact the driver stated he would get the car to my residence at around 5PM. He did not show up until minutes to 9PM where it was already pitched black outside. I could not really inspect the car so we pulled it into my garage and I used a work light to the best of my ability. In any event, the car looked OK. I signed off on the order, noted the car was delivered at night, and the driver was on his way. The next day I did find out that under the bumper was dragged and the bumper cover popped off a bit on one side as result. The local Jag dealer was able to fix the bumper issue when I brought the car to them. The scratches I could live with since they were under the car out of sight and the car itself is extremely low. Back to the night of the delivery: after the driver left, I decided to take the car for a test spin. I noticed immediately a rumbling noise coming from the frontend of the car at low speeds and when braking. I took it on the highway and the noise went away but there were some vibrations in the steering wheel. I pulled over to see if I could see if something was rubbing but could not see anything. I immediately notified Midway of the issue and informed them I was going to take the car to the local Jaguar dealership to check it out. I thought maybe it was the brakes. When the local Jag dealer got it, I was shocked when they reported that the brakes were fine, the issue was the two front tires which were dangerously, bald with "chords showing". The rear tires were also unsafe to drive on. With high-performance vehicles like the XFR, good tires are essential to ensure the 510hp going to the wheels are balanced by rubber to keep the car on the road and going in a straight line. The Jag dealer recommended changing all four tires before driving it anymore. They provided quotes ranging from around $1100 to $2000 for different sets of 4 tires (i.e. "value" to "high-performance" grade). I called around a bit and was able to get the same mid-range set of 4 Michelin Tires for around $1350 (dealer quote was about $1550). I sent all receipt and quote information to Midway Motors and was told they would look into it. I was still extremely upset that 1) the safety of my family and I were put at risk, 2) the state of the tires were not disclosed at any time to me, and 3) no one at Midway Motors seemed to realize the issue (or maybe they did...). It took me less than a minute to notice something was wrong with the car. Midway Motors had it for several months. I find it hard to imagine individuals trained in the business of automobiles would not have notice such a glaring problem! To make a long story somewhat shorter, I did buy the staggered-set of tires that were required for the XFR and that immediately resolved the problem. I also brought the car's maintenance up to date at the local Jag dealer. There were two factory recalls open on the car. The first was fuel pump-related and the other was a SW enhancement. The Jag dealer took care of both N/C. I paid to get the car completely detailed since it came quite dirty. I also paid for the regular maintenance stuff such as a 4-wheel alignment, oil change, etc. I was now over $2200.00 in the hole on this car, which brought the "price" I really paid way over the competition I was analyzing during my earlier trade study. Had I have known these issues existed, Midway Motors would not have made the final selection for the listed price! After reporting this to Midway Motors, they sent me a check for $300.00. This did not even cover the cost of installing one tire. I felt insulted! At a minimum, and this is me being super generous, they should have paid the local dealer cost for the two front tires to be replaced! The car was sold with a limited warranty and not as-is. I would expect buying an unsafe car in an as-is transaction. As of today, the car is running great. I smile every time I start it up and hear the roar, or when I’m on the road passing others effortlessly, or during the rare moments I stomp the pedal and get blasted back into the driver’s seat by the raw horsepower of this machine. I did wait a couple weeks to cool off before writing this review because I wanted to ensure it was fair and balanced. I think Christian did an awesome job throughout the sales process. Had the tire issue been disclosed or properly taken care of, I believe I would have looked to Midway Motors for many future purchases. I mean they carry the Chevy line and I've had my eye on the 2014 Stingray since it was announced. Anyway, I give Christian 4 stars. Not 5 because he should have known more about the product he was selling. I give Midway Motors 2 stars for simply how they handled this incident (not 1 since they did send a check, insulting but something and I am also to blame for not ordering the pre-purchase inspection) and for Midway basically selling a high-performance sports car that was far from fit for the road and putting several lives on this end in jeopardy. I will definitely not look to Midway Motors Hutchinson in the future for my next car purchase! Best of Luck, -Jeff More

Christian smith is the very best salesman I have ever meet. He was very detailed, very supportive, and went way out of his way to help me. Instead of giving 100% he gave 200%. I was so impressed with h meet. He was very detailed, very supportive, and went way out of his way to help me. Instead of giving 100% he gave 200%. I was so impressed with him, and will defintely use him again. He made you feel like you was part of his family. His personality was awesome. He fit right in with all my family. I could tell after just a brief conversation that he was a very honest young man. I had been in a bad car wreck, and he would call often to check on me and see how i was doing. I couldnt walk after my car wreck, so he brought the car to me to look at. I was so impressed by this, like i said he went out of his way to help me. He also brought the car and paper work to me today, Christian is a very caring person, and will do whatever he can to help someone. He always returned my calls and always had answers for my questions. I never met a salesman i was so comfortable with as I was with Christian. I know if I had a problem with the car I bought I could call him and he would be there for me to solve my problem. I feel like the dealership is very forunate to have Christian as their employee. Carol Buchanan More

Christian went above and beyond in working with me. I found the car I was interested in online, he called me back about it right away and even offered to bring it closer to Wichita where I live. I ended found the car I was interested in online, he called me back about it right away and even offered to bring it closer to Wichita where I live. I ended up viewing the car twice! I was really dreading the car buying experience but Christian made it all very painless, I will definitely recommend anyone I know who is looking for a car to Christian and Midway Motors! More

We became interested in a truck we found on the midway website and got in contact with Tyler Ritter and told him about the vehicle we were interested in. He let us know it had just been moved to a dealer website and got in contact with Tyler Ritter and told him about the vehicle we were interested in. He let us know it had just been moved to a dealer in McPherson but he would get it back the next day. He got the truck to us and let us test drive it for the night to be sure it was the vehicle we wanted. Tyler kept in contact with us throughout the day to be sure it was what we wanted and everything was going ok. When we arrived back at the dealer the next day Tyler had everything already finished for us. He had our financing ok'd and all the paper work ready for us to just sign when we got there. It was effortless and painless on our part!! He was extremely helpful and the most personable car salesman we have ever dealt with! We will be coming back to him for any purchases in the future & definitely referring to friends and family!! More

Rudy found my dream car for me! It was in Newton and he got it over to Hutchinson for me to drive it right away. He made the whole process very easy. I would definitely recommend him to anyone who is looki got it over to Hutchinson for me to drive it right away. He made the whole process very easy. I would definitely recommend him to anyone who is looking to buy a car. More

Christian was great I went in looking for a cheep truck and he made it work to get a new truck for my trade in. Very nice and helpful showed me a few trucks and the one that work is awesome. Would recomm and he made it work to get a new truck for my trade in. Very nice and helpful showed me a few trucks and the one that work is awesome. Would recommend Midway Moters to everyone. Made me feel at home very family oriented. More

My experience began due to an accident that was no fault of my own in which my car was totaled. Mr. Ritter actually showed up at the scene and gave me a ride, then brought a loaner car to me at work the fol of my own in which my car was totaled. Mr. Ritter actually showed up at the scene and gave me a ride, then brought a loaner car to me at work the following day. He kept in touch with me each day, asking questions about the insurance and how the process was going. When it was determined my car was totaled he asked what I was looking for, made suggestions, and brought a car to me at work to test drive. It turns out the car he brought was the car I purchased, and again the process could not have been smoother. He took my info over the phone, got me approved for my loan, and notified me immediately of the results. When I went to the dealership to sign the paperwork, everyone was extremely personable and easy to converse with. The environment created at Midway was easy-going and comfortable. Throughout this entire process I spent less than one hour at the dealership. Mr. Ritter went above and beyond in his customer service to ensure things were as simple as possible and I ended up in the right car. When you are forced out of your previous car due to an accident, the last thing you need is to have a tough time getting into a new vehicle. Mr. Ritter made certain I would have no troubles. This was by far the most satisfying car-buying experience I have encountered. More

We appreciated Tanner's willingness to listen to our needs and then find the right vehicle at the right price. We appreciated that Tanner and other Midway Motors employers were not aggressive but allow needs and then find the right vehicle at the right price. We appreciated that Tanner and other Midway Motors employers were not aggressive but allowed us to make decisions over a number of days. More