Midway Chevrolet

I went to this dealership knowing exactly what I wanted I went to this dealership knowing exactly what I wanted in a new car. The salesman that my wife and I had been talking to for about a week on the pho I went to this dealership knowing exactly what I wanted in a new car. The salesman that my wife and I had been talking to for about a week on the phone and online passed us on to someone else. That didnt bother me at all, I told him what I was looking for and he listened, yet when it came to actually finding what I was looking for the sales manager tried to add every little thing possible and only offered a fraction of what my trade in was worth. They apparently dont think anyone kelly blue books their trade in to see what it is worth. To make things worse I wanted a particular color and was offered everything but that til they realized i wasnt budging on that. Well, after going back n forth on a deal these morons tried to bait and switch us by sending in the sales manager Jack. This utter idiot comes at us after we decided that the deal was good enough to go with, with a different deal and a much higher price increase, and less for my trade in. At that point we were done. After telling Jack where he can go, we walked off after being there 4 hours. I think everyone involved should thank Jack for killing a deal that was about to be signed. Because of Jack I will never recommend these fools to anyone and I will never go to Midway again. If I ever see him working somewhere else I will turn and walk the other way. More

Here is the letter I have sent to GM regarding my buying experience. Hello, I would like to start off by saying that I love my new 2012 Chevy Avalanche. However, this is the THIRD time I have gone t experience. Hello, I would like to start off by saying that I love my new 2012 Chevy Avalanche. However, this is the THIRD time I have gone to a Chevy dealer and have been treated poorly. It started in April 2010, when I went to East Syracuse Chevrolet to trade in my 2007 Avalanche for a new 2010 Equinox. The salesman was inexperienced and didn’t know anything about the cars he was selling, but was pleasant and I already knew what I was looking for, so it was an easy sell for him. My wife and I drove 2 hours to the dealer to make the purchase, and the following week made the same 2 hour trip to take delivery. Upon delivery, I was almost done with all the paperwork when two men who I hadn’t met before or had anything to do with the sale of the car came over and told me I had to give them a copy of my credit card because I didn’t have enough valid identification, according to NY State Law. I had given them my Arizona driver license, my military ID and my US Passport Card. I explained to them I do not give imprints of my credit card and they showed me a list of acceptable identification and their “point” value. The list was so old and copied so many times you could barely read it, but its age explains why they thought a Passport is acceptable but a Passport CARD is not. My wife worked locally in finance for homes and cars and knew the valid identifications for the state of New York, which included the passport card, but these two men just wanted to argue. I had already cleaned out the Avalanche, ready to trade it in, but went out to see if I had insurance forms or some other form of identification I was comfortable giving them. When I got back inside my wife was in tears and the two employees I didn’t know were raising their voices at her. I told them that this is not how you do business and handed them back the keys to the Equinox. I called my bank immediately and they helped me stop the deal and get the money back from the dealer. I ended up buying a 2011 Kia Sorento from Burdick Kia in Syracuse, NY and a year later I got stationed in Phoenix, AZ. It was a long trip across the country and we decided we needed a larger vehicle. In October 2011 we started looking. I went to several Chevrolet dealers and got the same attitude from all of them. Either they think customers are a major inconvenience or they just don’t want to sell cars because they were rude and disrespectful regardless of if I was in civilian clothes or my uniform. I don’t expect respect because I’m in uniform; I expect it because I’m a potential customer who might spend a few thousand dollars at your dealership! I would have gone back to the dealer I got my 2007 Avalanche, but they were no longer in business. I really like Chevrolet vehicles so I ignored their attitudes and ended up at Midway to look at a Tahoe and an Avalanche. I already had the USAA pricing and incentives up on my iPhone and when the sales guy gave me a quote I asked him about the USAA pricing. He said he would see what he could do and came back taking only $100 of the price. When I showed him the website, he left and came back taking off just another $100. He was nowhere near the USAA pricing or incentives for the vehicle. The guy asked me to have a seat in his office and proceeded to brag about how he is the top sales man and had received a Bumble Bee Camero - as if I should stop asking questions about the sales price? He told me in a few days he’d have a vehicle closer to what I was looking for, as in closer to the USAA pricing, and could bring it by my work so I could see it. I gave him my contact information but never heard from him. That was annoying so I stopped going to the dealers to look and kept my search online so I’d only have to go to a dealer if I already found something I was really serious about. In June (2012), I found a couple of Avalanches at Midway on USAA’s website so I went in and waited a while in the showroom until finally Douge came out to help me. We looked at the Avalanches and I asked what they could offer for my trade-in and they said it was only worth $20,000.00. Kelley Blue Book’s trade-in value was much more than that for “good” condition and our Kia still fit the description of “excellent”, so I asked them if they could do better and they came up a couple hundred dollars. I asked about USAA pricing which had the truck at $42,711, and they said yes, it’s basically the same as their employee pricing. They said they could get me 2.9% financing, and after not budging on the price or trade-in, I was sent to see Tim, the finance guy. He shook my hand and told me that we were going to be video taped during the process. He started talking to me about the service plan that covered the new vehicle and the standard 3 year 36,000 miles deal from the factory. Then he went into the “BETTER”, extended warranty. He told me that it covered everything and I would not have to worry about my truck for 5 years or 100,000 miles. He told me how those after-purchase, non-dealer warranties like the one from USAA only covers about 800 parts and weren’t worth anything. Next he went into how it would be paid for. He told me that with my credit scores a 2.9% rate would be no problem and that my loan term would be 88 months but I would make one payment up front and then do 2 payments a months. By doing this, I would finish paying off my loan at 77 months. I told him it didn’t make sense and he tried explaining it again. I told him I understood what he was talking about but had never heard of anyone doing a loan this way so I called my wife, who knows these loans, and she explained it to me, and we decided not to take his warranty or loan offer. Before I could tell Tim this, he started breaking down the standard warranty, saying that after a year the truck would just start to break down and that I needed to get a warranty to protect the “RIG”, as he called the Avalanche. While talking about how the truck would just start breaking down and that’s why I needed the extended warranty that HE was selling, he told me that’s why he drives a Lexus. His “sales” tactic was to strong arm me and try and make me feel stupid if I didn’t by the warranty. When I told him we weren’t going to buy the warranty, he seemed angry. I took the truck home that night, agreeing to come back the next day for final paperwork, detailing, etc. As I drove home, I noticed that the truck pulled to the right as soon as I let the wheel go. I started to think was Tim right? Did I by a crappy truck? Is this thing going to break down after a year? Is my wife going to be stuck dealing with this while I am deployed? I went back two days later to finish the paper work and show them the stuff that needed to be fixed, including several minor scratches in the paint, 3 in the tint on the drivers window and let them know the alignment was off. They took the truck to the detail shop and since Tim was not available at that time I waited in the service department. While there, I watched the guy in the detail department spray a “wipe-and-shine” type of quick detail spray on my new vehicle. I asked them if they had a car wash they could take it through and they said no, since it was the weekend they were closed. At that point I was pretty sure that they just wanted me to sign the final paper work and were just telling me stuff to keep me happy which they knew was not happening. I sat down with Tim again and he said that he wanted to run some new numbers by me. I guess since I was not in uniform this time, he really thought that he could talk to me any way he wanted, because he started in on the extended warranty again! He further explained that there would be no deductible if I brought it there to Midway but if I took it anywhere else, I’d be charged $100 right off the bat. And, he made sure to tell me again how places like USAA’s warranties are useless. I explained since I am in the military and would be leaving in a year or two, it made no sense to buy a dealer specific warranty. I told him I’d be right back and went outside to call my bank, USAA. As usual, the USAA representative treated me with respect and answered all of my questions, not belittling me or changing her attitude when I told her I might be getting my financing with Midway since they offered 2.9% and I was currently pre-approved with USAA for 3.9%. She took a look at my application again and said they’d love to keep my business so they will match the 2.9% if I’d be more comfortable keeping my loan with them, which I was. I went back in and told Tim that I would be doing everything, the loan, the extended warranty, with USAA and asked what he needed to finish this up. He said a check for $47,000.00. I told Tim that because our Kia payment was made automatically, a payment was being processed and the payoff amount he got two days earlier was now less, and he said don’t worry about it, they’ll payoff the right amount. When I told him that meant that now they were getting MORE money since the payoff was now less but the sales price wasn’t, he told me not to worry about it and they’d send me the difference. A month later, this has still not happened. Three experiences with two dealerships and I have been lied to, belittled, and with the payoff of the KIA, I’ve now actually been stolen from. They treated me like crap, and in the end the only two employees who seemed to care about customer service were Douge and his sales manager, Justin. In the end the only reason I bought this truck is because of the truck itself. But I doubt I will every buy a Chevy again, because I will not allow your employees to treat my family, friends and me with such disrespect again. USAA has always been good to me so when a GM employee decides to bad mouth my FRIEND I will stick by my friend. That is why your dealership didn’t make any sales – the truck sold itself, I was just stuck dealing with your employees to buy it. I told the guys at Midway that if they’re going to have USAA’s name on all of their vehicle’s as a trusted partner, they shouldn’t speak poorly of their “partner’s” services. I’ve already filed a complaint with USAA about Midway Chevrolet so that they can be removed from USAA’s program. Thank you for your time. I hope you will not act as your employees and just treat this as a disgruntled customer. The fact is, I am happy with my purchase, but would have preferred to buy it without dealing with your employees at Midway. V/R Robert Brunner SFC, US Army (480) 292-5736 P.S. A few days after I took ownership, I received a call from Midway offering me a free tank of gas if I would NOT fill out this survey. If that, and this complaint, is not enough to tell you what kind of employees you have working for you, I have the names of two other unhappy customers of Midways, that had I talked to before going there, I wouldn’t have given them my business at all. More

I went to this dealership based on a recommendation from a friend to see Keith. I set up an appointment for late afternoon to test drive a couple of used cars on the dealers website. When I got there for th a friend to see Keith. I set up an appointment for late afternoon to test drive a couple of used cars on the dealers website. When I got there for the appointment, the first car I wanted to look at was sold, but the other car was ready for me to test drive. We made a decision after test driving a few more vehicles and started the process of buying my car. Ever step of the process we didn't feel like a number. The staff was more than helpful and courteous, even to my family when I was out test driving vehicles. I can't say enough about this place. From the entering the parking lot to talk to Keith, until I drove my new (used) vehicle, was one of the best car buying experiences I have ever had. I would definitely buy another vehicle from this dealer. More

I want to start by saying that the service advisor Dragan Perikic was great! This review is in now way reflective of him or the service manager Amy. I have a 2011 silverado 1500 that has had very strange ali Perikic was great! This review is in now way reflective of him or the service manager Amy. I have a 2011 silverado 1500 that has had very strange alignment suspension issues. The truck would randomly pull to the left and right. The front left tire would bounce rather than roll down the road. I explained to the service advisor that it happens and highway speeds. I pointed out to him that 3 of the 4 shocks were leaking, brakes were squeaking etc. I received a call later that afternoon telling me nothing was wrong with the vehicle. I went to pick it up to see that the tech wiped the leaking fluid from the shocks. The receipt says that brake squeaking was normal and the shocks did not leak bad enough to be covered under warranty.The tech had inadvertently left the service bulletin in my truck. The strange thing is that my shocks looked exactly like the picture from the factory service bulletin showing that it should have been replaced. I was going to point that out to the service manager but as I previously stated that the tech cleaned up the leaking shocks. After a discussion with Amy, the dealership agreed to warranty the repair. As I got in the truck and drove away I noticed that the truck was only driven 1/2 of a mile. How can a suspension/steering issue properly be diagnosed, advising me that they could not "duplicate the problem" and that everything was fine and withing spec if they did not drive the vehicle??? I brought it back in today for the warranty repair. I told the advisor, who put it on the work order, that I was having the same issues and the brakes were still squeaking, the alignment/steering issue was still present (although not as bad as it once was) and the non defective shocks were now leaking to the ground. The shocks were replaced as agreed. When I was handed the work order, I noticed that the truck was not driven again.... Again how can you diagnose a highway speed issue when you do not even drive it out of the parking lot. It has become apparent to me that the Midway Chevrolet service department does not take the safety of their customers seriously. i tried to discuss the issue with the service advisor who did not have an answer to any of my questions surrounding proper diagnosis of an issue and the false statement in the work order that the problem could not be duplicated when they did not even drive the vehicle...... You can not tell if there is a highway speed steering/alignment issue or get brakes to squeak when it does not leave the parking lot. I will never buy ANYTHING from Midway Chevrolet in the future. Some other observations. The accessory department is rude and full of misinformation. I was looking to spend $5,000 in upgrades, wheels, tires etc until he lied to me. Their quoted labor to calibrate my speedometer was double that of 2 other dealers in the valley. He tried to tell me that it is a very long and complicated process. It is a 20 minute job at the most according to other dealers. When I told him that other information that I have gathered said the opposite, he became more belligerent and leaned back further in his chair and continued to text someone like he could not be bothered to explain the lie he just told.... I was also told that part number 19159438 (drivers information center) takes 90 minutes to install and an hour to program. When I told him that it is a plug and play unit that required no programming and should only take 20 minutes to install, he rolled his eyes and huffed.... He is the 1st person people see when walking into the building from the service entrance. if it was my business, I would want someone who at least attempted to make a customer feel welcome rather than grimace at you because you bothered him in the middle of a text message to someone.... He could have at least put his phone down while telling me a lie and trying to overcharge me. My advise to anyone reading this is to take your business elsewhere. I should have listened to the scores of people who tried to tell me not to take my truck there. More

I first dealt with John Riggs who was a complete liar. I was about to walk out the door, as no one appreciates being straight out lied to. However, my hero of the day was Keith Darden. He was honest and r was about to walk out the door, as no one appreciates being straight out lied to. However, my hero of the day was Keith Darden. He was honest and respectful with me while doing his best to get me the car and deal I needed. I was very impressed with his customer service. Keith definitely saved my business. Without him I would have went straight to the next dealership. Thanks Keith! More

I just wanted to say that if it was not for Mr. Keith Darden our saleman at Midway we would have walked away. We Purchased a 2012 Camaro and are very happy with our car. How ever i want to mention that Darden our saleman at Midway we would have walked away. We Purchased a 2012 Camaro and are very happy with our car. How ever i want to mention that Mr. Steve Khouri the new car director quoted me a price over the phone with dealer add-ons to justfy a price hike witch was a lot to us. When we arrived at the dealership all the said mentiond dealer add-ons were not on the vehical so we said that we did not want them and did not want to pay for them. A price reduction i thought was in order. Instead Steve took the liberity and delight in telling me that if i did not like the price quoted i could leave the dealership. He spoke to me and my husband in a challenged mannor and exhibited bullying behavior. I do not think that it is customer friendly to intimadate a customer into buying a new car. Personally i think that is bad for any business! So i want to respectfully say that if you must buy at Midway Chevrolet please request Mr. Keith Darden as your salesman as he exhibits customer respect. More

I was dreading the entire process of buying car,but my experience with Roscoe Gist made it somewhat enjoyable... Great experience and I really felt as if Mr.Gist was pulling for me to get my car.. In the experience with Roscoe Gist made it somewhat enjoyable... Great experience and I really felt as if Mr.Gist was pulling for me to get my car.. In the end I got my car and my payment was $10.00 less than I planned for.. I would absolutely return and buy another car from Midway Chev provided Mr. Gist would be my salesman. More

I was not pleased at all with my recent visit to Midway. I have been a "sitting duck" for 6 days for a final price. I was not sure of the exact amount I grossed on my paycheck and was told to put an amount I have been a "sitting duck" for 6 days for a final price. I was not sure of the exact amount I grossed on my paycheck and was told to put an amount which after reviewing paystubs was quite a difference. When I told the finance dept. I was going to have to bring the car back I was told there was no one with authority to take the car back. I was transferred so many times to so many people. I am literally sick over this experience! Do noyt purchase a car from these dishonest crooks! I can only hope this review will help someone. More

A couple of months ago i called midway chevrolet about warranty on my 07 chevrolet equinox. The engine needed work, since it was coverend under the powerterrain warranty i took it in. I dealt with Cole. warranty on my 07 chevrolet equinox. The engine needed work, since it was coverend under the powerterrain warranty i took it in. I dealt with Cole. My experience here aside from the work getting done at no cost, was not very positive. I waited more than a week for them to work on head gaskets, they did provide me with a rental, but i felt he lied about a few things. I had a file number already with GM about being reimbursed for a $600 towing fee since my car broke down while i was out town. GM agreed to reimburse, but when i spoke to cole he gave me a list of things my car needed to be serviced about. Such as flushing coolants or what not, even though i checked with my mechanic and he said my vehicle was way under the mileage for that kind of work. Well not only did cole "suggested" my car had the work done, he also told me that GM wouldnt reimburse me if i didnt do business with them for these repairs. I called GM and of course they had already processed my check and had sent it. When i confronted this guy he explained he didnt get paid off of warranty work but on extra work that i paid out of pocket. I was very upset and then he proceeded to ask me to not trash him when i receive the survey about my experience with midway chevrolet because if he didnt get a 100% satisfaction review, he would take a 10% paycut for three months. I felt bad for the guy, had i fallen for his crap i would have reported him but i just felt bad for him. When i came home i told my husband, he was extremely upset and threatened to report the guy but never followed through. Anyway, i took my car back into service at midway yesterday with fuel pump issues. Again covered under warranty, i left my car there over night. This time i spoke to daniel, he helped through the process. My car was done quickly and didnt need a rental. I cant say im dissatisfied with the work yet since i havent driven my car for more than 4 miles. We'll see if its completely fixed. My issue this time is that my car is scratched all over. Sure it was dusty when i took it in, but now i have a very noticeable scratch on the hood and a ridiculous amount of tiny scratched all around. Well they washed my car, which i wasnt asked if i wanted it washed. The scratches go in a circular motion assuming they hand dried it or whatever they do. I called daniel and believe me i was extremely upset, he advices i bring it in tomorrow. I will take it there tomorrow but i explained that if i show up tomorrow and if anyone says there is nothing they can do and they arent responsible things will get ugly. Ive already talked to GM since they are very good about checking how everything is going. I explained to them all of the above and they promised to stay informed and stay with me through this claim. So we will see tomorrow what Midway Chevrolet is going to do about my scratched vehicle. More

I would not recommend this dealership. Like many car dealers, these guys are not honest. They'll tell you anything to sell you a car. They screwed me over, promising to give me a $1,000 gift card, but n dealers, these guys are not honest. They'll tell you anything to sell you a car. They screwed me over, promising to give me a $1,000 gift card, but never sent it out and didn't tell me of the matter until forty-nine days after the fact when I had been relying on this source of income, all the while being assured by the Manager that "it's on it's way".... Liars! They didn't return my phone calls, very unprofessional service after the deal. I am not happy with Midway Chevy, and would suggest you shop somewhere else if you don't wont to be lied to. More