Midway Chevrolet

I was very pleased with my experience with Gil Martinez. I also want to thank the folks in finance that worked so hard to get me financed at a great rate and cut my monthly payments. Everyone is very friend I also want to thank the folks in finance that worked so hard to get me financed at a great rate and cut my monthly payments. Everyone is very friendly and helpful. More

Can't say enough good about Gil & Johnny! Both are extremely professional & willing to go above & beyond to ensure the customer is happy & satisfied. Both are excellent examples of professionals & are extremely professional & willing to go above & beyond to ensure the customer is happy & satisfied. Both are excellent examples of professionals & Midway should be proud to have them as part of their team. They don't just stop when the sale is complete, they continue to ensure you're satisfied even after you own your new car! Definitely will recommend!! Thank you both very much!! More

Terrance and the Midway Team were very professional and accomodating. Terrance explained the process and products very well and made the whole family feel comfortable. The experience overall with the deale accomodating. Terrance explained the process and products very well and made the whole family feel comfortable. The experience overall with the dealership was pleasant and hastle free. I feel comfortable with my purchase and will definitely refer others to this dealership and salesman. I will also revisit this dealership for purchases in the future. More

The experience I have had with Midway Chevrolet was incredibly awesome and very very good customer service. Gil Martinez Jr was an excellent sales representative and I would recommend him to anyone to incredibly awesome and very very good customer service. Gil Martinez Jr was an excellent sales representative and I would recommend him to anyone to purchase a vehicle there at Midway Chevrolet. I would like to give a huge "THANK YOU" for getting me into a brand new vehicle. Midway Chevrolet is GREAT!!! More

We have used Midway for a long time because of problems with another dealership. Hugh was there from the first and even looked up and called the main Chevrolet office to make sure that the problem we had w with another dealership. Hugh was there from the first and even looked up and called the main Chevrolet office to make sure that the problem we had was covered under warranty. He has been very helpful in getting the Trailblazer we had all the work it needed with any discounts that were available. When it decided to quit this year, he sent us to Gil and he was very helpful in getting us into a brand new car. We have never owned a brand new vehicle and he was very courteous and didn't try to hard sell us like alot of sales people will do. He took us for a test drive and let us make up our mind ourselves. He found some discounts we could use and helped us to get a good loan rate. We liked the service so well that we have been recommending both of them to all our friends. Jim and Deb Ferrier More

I went to Midway Chevrolet and had the quickest and best truck experience I've ever had. Terrance Ransom was an excellent salesman. I relocated after I bought and he went above and beyond helping me get eve truck experience I've ever had. Terrance Ransom was an excellent salesman. I relocated after I bought and he went above and beyond helping me get everything I needed, even when I was out is state. Perfect experience, thanks to him. I couldn't ask for anything more ! More

After looking on the Midway Chevolet's website , I received a call back from a Gilbert Martinez. He was extremely polite. He asked for my information so that he could find me the best car, price , etc received a call back from a Gilbert Martinez. He was extremely polite. He asked for my information so that he could find me the best car, price , etc that fits my needs. Gilbert listened to what I was looking for and was able to put me into a vehicle I could afford and that had the amenities and the type of engine power that I was looking for. Gilbert went out of his way to do whatever he could to make sure I was completely satisfied. He even helped me get home, because I had borrowed a friends car to come to the dealership and needed someone to drive my new car home for me. Gilbert was amazing ! I recommend asking for Gilbert he is a man that truly listens and knows what his customers are looking for and goes to the limits and beyond to make it work for you- without pressure or stress. I personally have not ever had the pleasure of working with someone, especially a car salesman, as awesome as Gilbert. He is a man of his word. So when you go to purchase your next car, go to Midway Chevolet and ask for Gilbert Martinez, tell him Donna recommended him. More

When I was at midway Chevrolet it was a great experience. The staff at midway from sales to the service department are very professional and friendly. Gil Martinez who worked to find me everything I wanted a The staff at midway from sales to the service department are very professional and friendly. Gil Martinez who worked to find me everything I wanted and then some. Gil went above and beyond to make sure I was satisfied even traveling to another state to get a vehicle for me. I will be back to midway soon to visit the performance dept. and down the rode to purchase another Chevy. Sincerley, JB More

Where to start, last year purchase a 2012 Silverado Truck. We were very satisfied and happy that we returned to trade in and up to a 2013 Silverado extended cab. Our sales person were Katy and Roscoe w Truck. We were very satisfied and happy that we returned to trade in and up to a 2013 Silverado extended cab. Our sales person were Katy and Roscoe who we had fun with and Dwayne in finance who took the time to listen and tried to help me resolve our issues. But, that's where it ended. We received the worst Customer Services ever imaginable from the finance department who also lack the exerperince to answer basic questions we had. I guess once they had us signed the contract they forgot about us. The last contact I had was with Dwyane on 4/24/13 and was told he will get a hold of Mike Chaves. My complaint has not been resiolved so I sent a Certified Letter on 5/16/13 to GM John Vance asking for a response within 7-10 days. The letter was deliver on 5/17/13 and sign by Cynthia Marano. It is now 5/28/13 and have not heard from him or anyone to get this resolved. I have enclosed a copy of my letter. Midway Chevrolet 2323 W. Bell Rd Phx Arizona 85223 Dear John Vance: RE: Chevrolet Silverado 2012 RE: Chevrolet Silverado 2013 RE: Chrysler Sebring 2008 I would like to let you know about our experience of April of last year. We purchase our very first new truck from your dealership, a 2012 Chevrolet Silverado two door. We were treated with respect and had great customer services and was very happy and satisfy, that we returned to trade it in for a 2013 Chevrolet Silverado 4 door. I'm writing to inform you that my husband and I had a negative experience at your dealership with your employees. First of all, I recognize that you, as the reader of this letter, are not responsible for our bad experiences, but we are still upset about the situation. My husband is self employed and run our family business, in the service industry. If we treated our clients or potential client like that, we would be out of business. Reasons for our letter, is because of the Poor Customer Services and Lack of Knowledge, and Refund $526.00. I've attached a detail letter and hope you take the time to please read it. As of May 16, 2013, I have not heard back from anyone. I would like to acknowledged three of your employees, Katy & Rosco in sales and Dwayne in finance. They went above and beyond helping us. We had a lot of fun dancing and joking around. To resolve this, I look forward to hearing from you regarding a resolution of this problem. I will be waiting, if I don't hear from you in 7-10 days , I will be filing a compliant to a higher office. Please, you can contact us at anytime at (602) 795-3448 thank you. REASONS 1. I like to file a complain against Mike Chaves in the finance department. He was our finance person for both the car & truck. During both our meeting Mr. Chaves attention was more focus on texting with his cell under his desk. It was extremely rude and was very unprofessional of him. It seemed he was annoyed with us and that we were a bother to him. In addition, I asked Mr. Chaves about the Smartnote program, for our used car we just purchase. With as many new & used contracts Mr. Chaves has done, the question was a basic one. This is how preoccupied he was, he couldn‘t answer nor did he offer to find out. I had to contact Smart note my self and answer was yes. 2. On 3/30/13 we inquire about trading our 2012 for a 2013 Chevrolet Silverado 4 door. It was an all day process. Our sales persons was Katy and Rosco. It was Katy's first day on the job and Rosco was training her. During that day Rosco was constantly being pulled away to help others. I informed them about a $ 526.00 payment that Smartnote took out in March for April 5th payment. "I was told it would be refund back to me". I contacted Dwayne and he took the time to listen while I explain everything. He seemed very genius and welling to help us. The last time Dwayne and I talked was on 04/26/13, he was going to get a hold of Mike Chaves. I've been trying to get help regarding this matter, but it seems that my complaint continue to be unresolved and neglected still to this day. I even contacted Smartnote and Alphera to have them refund our payment and they wouldn't because the payoff was not enough to cover it. Our truck and keys have been in your possession since 03/30/13. There have been three times your dealership collected payoff amounts. I only feel that it's fair that the $526.00 be refunded back to us. Dealership got payoff amount: 03/28/13 from website $2940012 04/02/13 automated $29423.49 04/15/13 verbal $28956.50 ????? Why did it take so long to call for that Verbal payoff ????? 3. On 04/25/13 I received a call from Matt and he said, "our contract was not picked up and to bring back the car". I had no problem with that and question as to why. Matt said, "outstanding debt- to-income ratio." I then asked about a used vehicle? Matt said, " No " it would be denied due too the same thing". To make a long story short, "Yes" we qualify for a used car at your dealership across the street. I'm very upset and not happy at all. Your used lot did not have a good selection for me. We purchase a Chrysler Sebring 2008 I'm very upset and not happy at all for Matt to give us false or misleading comment like that. I’m even more upset because the car had an oil leak. It took four trips back to the mechanic to notice it. They had to put some dye in to see where it was leaking at. We are still having problems. So, I ask myself why this time....We did nothing wrong. Was all they wanted was MONEY ???? I Know if this is how they treat there Customers, next time it will be Courtesy Chevrolet that we will go back to like we did before in 2006. I'm just asking for what would be fair. More

I received good service from the salesperson, but that is where it ended. Every person and department I have attempted to work with from that point on has been unresponsive to requests for information and/or where it ended. Every person and department I have attempted to work with from that point on has been unresponsive to requests for information and/or service. This includes Financing, Service, Registration/Title and Parts/Accessories. One person even left me a voice mail 5 weeks after my purchase, asking if I was still interested in buying a car! Voice mails to not get returned, offices are closed during posted business hours, individuals do not call with information they state they are going to provide. Big thumbs down! If I had know this is how customers are treated after contracts are signed, I never would have even step foot onto the car lot! More