Michael Hohl Subaru

AWESOME SERVICE!! My husband and I drove to Carson City because we wanted to test-drive a Subaru and didn't care for the dealership here in Reno. We met Kevin Gallegos My husband and I drove to Carson City because we wanted to test-drive a Subaru and didn't care for the dealership here in Reno. We met Kevin Gallegos that day and he's the reason we returned about 6 weeks later to buy our 2018 Outback. Kevin was extremely knowledgeable about the different Subaru makes/models and didn't give us any kind of a pressure sales pitch whatsoever...he let the cars do the work for him. While hanging out in the sales room waiting for the paperwork to be done wasn't the best part of our day, getting a fantastic vehicle was. THANK YOU, KEVIN!!! More

Friendly and Professional My daughter recently bought her very first car from here. The whole experience was very pleasant and the sales person was low pressure, but treated h My daughter recently bought her very first car from here. The whole experience was very pleasant and the sales person was low pressure, but treated her with respect and like a "legitimate" car buyer. He asked her questions and genuinely listened to her responses. Even though her Mom (Me) was there, she was the focus of the driving and buying experience. Everyone we interacted with was incredibly friendly. We felt good about the deal we received. They made us feel like part of the family and my daughter left with a positive first car buying experience. Thank you Rob and Homi! More

Satisfying I contacted the dealership by phone after researching and searching for vehicles online and talking to friends and family about Subaru and specificall I contacted the dealership by phone after researching and searching for vehicles online and talking to friends and family about Subaru and specifically this dealership. The sales consultant was very informative and helpful. We set up a time for me to come and look at some of the cars I had seen on-line and similar models on their lot. The whole experience was low-pressure and smooth. I test drove cars, made a selection, completed the paperwork and was out with my purchase within 3 1/2 hours. More

WORST EXPERIENCE EVER! I I could give negative stars, I would!! Purchasing a car from this lot was the worst experience! They are extremely unprofessional, and have no court I I could give negative stars, I would!! Purchasing a car from this lot was the worst experience! They are extremely unprofessional, and have no courtesy to their customers. Nick and Parker will act as if they care, but do NOT be fooled! You are only a sale, not a person. After selling me a vehicle with a salvage title (without knowledge supposedly), I was forced to return my vehicle and spend over 5 hours trying to find a replacement. Then after test driving a replacement and being told I can have it, I was then told it was too much of a loss for the company, so I must find a different option. Now, while STILL waiting to be reimbursed for costs I had to put into the original vehicle, I am told I must wait an unknown amount of time for my reimbursement, while fully paying for all new fees on the current vehicle out of my own pocket (which were also promised to be paid by the company). You will never be given a correct time-frame, and your efforts to retrieve information will be dodged. I HIGHLY recommend going elsewhere!!! More

TERRIBLE!!! First off, when you first walk up to the front of the building, the salesmen are always sitting outside in a group at the table, like a bunch of vultu First off, when you first walk up to the front of the building, the salesmen are always sitting outside in a group at the table, like a bunch of vultures, waiting to prey on their next victim and immediately cutting off their conversation to simultaneously stare at you in an unwelcoming way while you approach and make your way to the door (suggestion to the manager, "smiles are good").. Next, years after purchasing my Subaru, and being close to paying it off with a great interest rate after refinancing, I receive a call from a marketing company that Subaru uses to secure business, advising me that Michael Hohl Subaru would like to buy my Subaru back from me, and provided me with the phone number to Michael Hohl. This was of interest to me, as I had recently gotten a large dog, and opened a yard-cleaning business, and planned to upgrade to a truck in the near future. I called Michael Hohl and right from the bat it was a terrible experience... The receptionist answered and had no idea what I was talking about when I explained to her why I was calling. She asked me who I wanted to talk to and I replied "I'm not sure, I guess a manager.." she then replied "Well let me put you through to one of the salesmen".. when the salesman answered, I explained to him what I was calling about, and he condescendingly advised me that "Before we even talk about buying it back, we're going to need you to bring it in so we can do a thorough inspection"..... living over the mountain pass in Lake Tahoe, I said to him "Well before I drive all the way down there, can you please take down the vehicle type that I am looking for and get back to me to let me know if you even have anything I'm interested in?".. he agreed and told me he would get back to me the following day... No response... I called and left a voicemail for the manager to please call me so that I could discuss my frustrations with him, which I feel are completely valid, being in management myself, and having worked in the customer service industry for 10+ years. He never called me back... Maybe it's time for Michael Hohl to start looking in to new management and a new sales team. If you can't even call a customer back, and you handle situations by avoiding people and blowing them off, you don't deserve anyone' business.. though I'm sure you'll keep getting business anyways since your the only Subaru dealership close to the mountains, and that is quite possibly why your staff doesn't care. Figured people should still know how this place operates.... Will never go back and will recommend against it to anyone that I know or meet. More

Horrible service Rude and not willing to negotiate horrible experience do not recommend this dealership!! Car was used and salesman didn't even make a counter offer. W Rude and not willing to negotiate horrible experience do not recommend this dealership!! Car was used and salesman didn't even make a counter offer. Worst experience buying a car! More

Excellent Experience 2X This is my second Subaru at Michael Hohl and this one was even better than the first. Rob Swartz was fantastic; he made the process easy and enjoyable This is my second Subaru at Michael Hohl and this one was even better than the first. Rob Swartz was fantastic; he made the process easy and enjoyable. I also financed my car through the dealership and that was the most easiest, no hassle process I've experienced in lending. I got a great car and a great rate. Thanks Michael Hohl. More

Michael Hohl Subaru We went to Michael Hohl Subaru with a preapproval from our bank. Kevin and Jeremy were able to beat our bank and give us the monthly payment we wanted We went to Michael Hohl Subaru with a preapproval from our bank. Kevin and Jeremy were able to beat our bank and give us the monthly payment we wanted on our new car. We know we will be back to Buy our next bahicle from them in a year and a half. More

No pressure, excellent service, great car at a great price Did a lot of research for a vehicle that works great in the snow and decided on a Crosstrek. My wife and I went in and we were contacted by Rob Swartz Did a lot of research for a vehicle that works great in the snow and decided on a Crosstrek. My wife and I went in and we were contacted by Rob Swartz. That day we were not ready for making a purchase. Rob allowed us to test drive the vehicle and talked about the different options available. At no time did Rob talk about purchase or finance. He focused on just the car. When we were done, he asked for our information and we left. Three weeks later we returned and purchased a Crosstrek. At no time during that three weeks were we contacted by Rob or the dealership. We looked into other offers made by other Subaru dealers. LIthia offered to pay us a good price on our high mileage trade in. We told Rob about the offer and Micheal Hohl matched it. A couple days later we were able to qualify for a 0% APR loan and we purchased our Crosstrek. Everyone we talked to was polite, honest and easy going. A "ten" experience and will go back when that time comes. More

Awesome Deal With Very Little Time Rob Swartz was awesome. His knowledge and experience was impeccable. He made both Louise and I feel very comfortable. He knew our situation and handl Rob Swartz was awesome. His knowledge and experience was impeccable. He made both Louise and I feel very comfortable. He knew our situation and handled business. He got us an awesome deal and we are very happy. I recommend this to everyone. More