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Michael Hohl Chevy Buick GMC Cadillac

Carson City, NV

4.5
576 Reviews

3700 S Carson St.

Carson City, NV

89701

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576 Reviews of Michael Hohl Chevy Buick GMC Cadillac

September 23, 2019

Fleet Sales Rocks! Had a great experience at the dealership. JB & Terry in fleet sales are honest, say what they are going to do and come through on their word. They wor More

by Strada & Corsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JB & Terry
May 11, 2019

Horrible Poor our truck broke in bishop California had it towed to Michael Hohls sales people (3) (Eric) (Ron) ( Charles)told us they diagnosed our truck and would More

by unhappytraveler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Ron Eric Chuck and John Group and the Owner?
May 14, 2019 -

Michael Hohl Chevy Buick GMC Cadillac responded

We do remember you and are very sorry for the horrible experience. We wanted to clarify a few things and definitely, it was a lack of communication. Some of it on our part as well. Your truck was towed here Friday afternoon, the 26th of April. Along with a diagnosis from an independent repair shop. That diagnosis stated the motor could be bad, due to metal found in the fuel system. We had not looked at your vehicle, because your signature was needed to authorize us proceeding with a diagnosis. You came into the Dealership on Saturday, April 27th (your Service Writer, Chuck was off for the weekend and we do not staff the necessary mechanics on Saturdays, oil and lube techs only). You asked for the worst case scenario, if in fact the metal was throughout the engine. If metal was found in the motor, it have been deemed no good. Again, we never diagnosed your truck, we gave you a worst case scenario and may be where the miscommunication began. We apologize if somewhere within that conversation you felt we had looked at your truck. As mentioned above, your truck didn't arrive until Friday afternoon and you had not given written consent for us to inspect your truck. Which we thought your reason for visiting the Dealership on Saturday, to sign your consent paperwork. Thereafter, you decided to place a deposit on another truck. Monday morning, Chuck called you for your signature so we may begin the diagnosis. Our Sales Staff are not mechanics and wouldn't offer a diagnosis, but they can offer their opinions if metal was found throughout the engine. So if something was lost within translation? We will strive to do better when answering questions. Thank you for your feedback.

December 14, 2018

10years of service I’ve been coming here for more than 10 years. Have a great experience, loaner car when needed, the truck was washed after every visit. NOW with a whol More

by Mks919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck in Service
Dec 18, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

Hello... we are truly sorry for this. As you mentioned, you've given us your business for over 10 years and not how we normally do business. We would hope that you will consider giving us a call to discuss. An opportunity to get to the bottom of what happened. We appreciate the patronage you've given us and at the very least, would like to ensure this never happens again. Please reach out to Randy Tackett, Fixed Operations Manager. randy.tacket@michaelhohl.com

December 05, 2018

Chris Bowen your service consultant very professinal . Chris Bowen your service consultant doing great job and very professional and helpful. He explain your question well with Respect and make you comfort More

by alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Bowen - Service dept
Dec 18, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you for taking time to write a review regarding your experience... very much appreciated.

October 19, 2018

great help for an out of town-er We had serious car trouble in Mammoth, we live on the central coast. Car had to be towed to Hohl GMC. Joe was a huge help. He called me several times More

by Peter10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
Dec 18, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

Thank you so much for taking time to write this kind review. Very much appreciated!

April 05, 2018

Dishonest sales & service dept Bad service dept and customer service. Lied about warranty that I purchased covering everything. Won’t fix issue with transmission. Telling me to g More

by Andy76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tj/Service department
Apr 07, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

We responded to this on Yelp and you deleted that review, which we did take a screenshot of prior... what we stated there, stands here.

February 19, 2018

Dishonest Service Dep't Stay away! Cracked my dash while replacing airbag on recall and have denied all responsibility, said I brought it in cracked, basically called me liar More

by Wendy Ernst
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark, Randy (Tacket?)
Mar 29, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

We've addressed this issue several times now... while we appreciate any feedback, whether good, bad or indifferent. With this issue? We stand by what we've stated.

Mar 30, 2018 -

Wendy Ernst responded

I stand by what I've stated also.

Mar 30, 2018 -

Wendy Ernst responded

Stop harassing me. I'm not taking my reviews down.

Mar 30, 2018 -

Michael Hohl Chevy Buick GMC Cadillac responded

You've engaged and we are replying. No one has asked you to take down reviews. You make a choice to initiate communication however, each and every time you submit a review. So it will be your personal decision if you wish to continue and we respect that. But please be aware everytime you choose to engage? We will respond.

December 25, 2017

Overcharge rip-off dealer Service dept horrible. Quote one price on the internet, jack it up when you come in for service. Then they dont do most of what they overcharged me fo More

by madeintheshade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager
December 21, 2017

Horrible I went in with a coupon for a $60 oil change with a multi point inspection as well as a few recalls, when they called to tell me my vehicle was ready More

by Sergioc9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Hilderbrand
November 25, 2017

Old fashion horrible customer service Bought a new 2017 GMC contractors truck. Over $62K. Thought that would buy me a little service. WRONG!! It has a potential coolant leak... idiot ligh More

by Mike Richardson
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck in service