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Michael Hohl Chevy Buick GMC Cadillac
Carson City, NV
577 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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577 Reviews of Michael Hohl Chevy Buick GMC Cadillac
April 10, 2020
Be very leery of their online sales department. I worked with a sales representative Donna for the better part of a day on pricing for a vehicle. After some negotiation I was quoted a good price for the veh with a sales representative Donna for the better part of a day on pricing for a vehicle. After some negotiation I was quoted a good price for the vehicle. Donna stated she had obtained a discounted price through her sales manager. I asked for the out the door price so that I could get a cashiers check. The online sales manager Conner, then sent me an email and said that there was a mistake and the sales representative quoted me a price on the WRONG vehicle and he could not sell me the vehicle for the price we agreed on. I explained that there was no doubt about what vehicle we were talking about. Donna had attached pictures and answered questions throughout our Internet conversation about the vehicle. Conner said with the online original price they were already losing over $600 on the sale. (That’s hard to believe) Connor sent me a chart showing that their vehicle listed was the second best deal within 500 miles. There’s no reason why Conner couldn’t have honored our Negotiated price and made it the best deal within 500 miles. The top two vehicles on the chart were very close in price. They completely wasted my time and would not honor the price I was quoted. If the owner would like to see the email chain back-and-forth, I have them saved. More
by T
Employees Worked With
Donna and Conner, Gary Gilbert
September 23, 2019
Fleet Sales Rocks! Had a great experience at the dealership. JB & Terry in fleet sales are honest, say what they are going to do and come through on their word. They wor Had a great experience at the dealership. JB & Terry in fleet sales are honest, say what they are going to do and come through on their word. They worked hard to put a tough deal together. I got a much better deal than the other dealer i went to. I'm super happy with the Silverado 6500 Crew Cab 4X4. What a truck! Glad i went to Michael Hohl Chevrolet! More
by Strada & Corsa
Employees Worked With
JB & Terry
May 11, 2019
Horrible Poor our truck broke in bishop California had it towed to Michael Hohls sales people (3) (Eric) (Ron) ( Charles)told us they diagnosed our truck and would our truck broke in bishop California had it towed to Michael Hohls sales people (3) (Eric) (Ron) ( Charles)told us they diagnosed our truck and would need a new engine $22,000.00 so they could sell us another truck that we could pull our fifth wheel with . we were purchasing the truck and in the mean time the service manager (chuck) called me wondering why i hadn't faxed the signed repair form. I told Chuck that the sales managers was telling us new engine $22,000.00 he said that was rediculess the service hadn't diagnosed the problem . so it was diagnosed $11,000.00 repairs no new engine. so we got out of the other deal on the other truck that cost us $ 30,000.00 because the sales managers lied to us and had our truck repaired for the $11,000.00.And they took our out of town check for the sale of the other truck but they would not accept our out of town check for the repair..our fifth wheel was in Bishop California and we had to get a rental and we made several trips to Carson city. LIAR$ LIARS LIARS!!!!!!!!!! Horrible business up to the Manager/ Owner except the Diesel Mechanic. Juakin was a Horrible Horrible person to work with and John Group in finance was a great help and a good person. More
by unhappytraveler
Employees Worked With
Charles Ron Eric Chuck and John Group and the Owner?
December 14, 2018
10years of service I’ve been coming here for more than 10 years. Have a great experience, loaner car when needed, the truck was washed after every visit. NOW with a whol I’ve been coming here for more than 10 years. Have a great experience, loaner car when needed, the truck was washed after every visit. NOW with a whole new team, NOTHING is good Chuck is not good with customer service always has to talk to someone else about what’s going on with truck. NO more wash no more loaner no matter how much you send. Heading to Reno next time AND NOT coming back More
by Mks919
Employees Worked With
Chuck in Service
December 05, 2018
Chris Bowen your service consultant very professinal . Chris Bowen your service consultant doing great job and very professional and helpful. He explain your question well with Respect and make you comfort Chris Bowen your service consultant doing great job and very professional and helpful. He explain your question well with Respect and make you comfortable to come back for service your car. More
by alex
Employees Worked With
Chris Bowen - Service dept
October 19, 2018
great help for an out of town-er We had serious car trouble in Mammoth, we live on the central coast. Car had to be towed to Hohl GMC. Joe was a huge help. He called me several times We had serious car trouble in Mammoth, we live on the central coast. Car had to be towed to Hohl GMC. Joe was a huge help. He called me several times to let me know the status, and then when the car was ready (ahead of schedule). Timing was very important as we had a rental car and had to return to the central coast. Hohl and Joe pulled through for us, very impressive, thank you. More
by Peter10
Employees Worked With
Joe
April 05, 2018
Dishonest sales & service dept Bad service dept and customer service. Lied about warranty that I purchased covering everything. Won’t fix issue with transmission. Telling me to g Bad service dept and customer service. Lied about warranty that I purchased covering everything. Won’t fix issue with transmission. Telling me to go to other dealer to fix More
by Andy76
Employees Worked With
Tj/Service department
February 19, 2018
Dishonest Service Dep't Stay away! Cracked my dash while replacing airbag on recall and have denied all responsibility, said I brought it in cracked, basically called me liar Stay away! Cracked my dash while replacing airbag on recall and have denied all responsibility, said I brought it in cracked, basically called me liar. I even signed a waiver before they touched my vehicle listing all existing damage, there was no existing crack. More
by Wendy Ernst
Employees Worked With
Mark, Randy (Tacket?)
December 25, 2017
Overcharge rip-off dealer Service dept horrible. Quote one price on the internet, jack it up when you come in for service. Then they dont do most of what they overcharged me fo Service dept horrible. Quote one price on the internet, jack it up when you come in for service. Then they dont do most of what they overcharged me for. When I called the service manager he told me it was "against the law" to do what I asked (rotate my tires) so I checked with the Nevada DMV, no such law. I call the service manager back and call him out on his lie. Then he tells me it is against General Motors policy. So I contact General Motors......no such policy. I would hope the last thing a car dealership would do is lie to a customer, but at Hohl Chev. thats the first place they go. I might be naive and expected honest service. Dont bother trying to get a hold of the General Manager, he wont return your calls. Why would he? He knows your going to complain about his lying staff, he doesnt want to deal with that. ............it only cost me $66 to find out this is not a good place to go....there are worse "life lessons" More
by madeintheshade
Employees Worked With
Service Manager
December 21, 2017
Horrible I went in with a coupon for a $60 oil change with a multi point inspection as well as a few recalls, when they called to tell me my vehicle was ready I went in with a coupon for a $60 oil change with a multi point inspection as well as a few recalls, when they called to tell me my vehicle was ready I even asked how much it was going to be and they said “About 68 bucks.” When I went to pick it up they charged me $86 and didn’t even mention how the multi inspection went giving me the assumption that they didn’t even do it. More
by Sergioc9
Employees Worked With
Mike Hilderbrand
