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MetroWest Subaru - Service Center

Natick, MA

4.4
47 Reviews

47 Reviews of MetroWest Subaru - Service Center

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April 14, 2025

A professional service department. Friendly people who explain the service needs in detail. Purchase of my new car went through easily with Tim. He helped me with my decision to purc More

by Sjtarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ricard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Rice (sales). Mike service)
Apr 14, 2025 -

MetroWest Subaru responded

Sjtarmy, we're delighted to hear that Tim and our MetroWest Subaru team provided you with such a positive experience. Thank you for recommending us for both service and sales! Enjoy your new car!

April 10, 2025

They are very professional and they go out of there way to help you with your needs More

by robin54216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake McEvoy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

MetroWest Subaru responded

We are grateful to have earned your business, Robin. Thanks for taking the time to leave us a review! - The MetroWest Subaru Team

April 06, 2025

We had a wonderful experience at MetroWest Subaru, thanks to Mike Buono who truly made all the difference, he welcomed us with a smile and was extremely helpful. It was great working with him. More

by irisr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Buono
Apr 07, 2025 -

MetroWest Subaru responded

We're delighted to hear that Mike made your experience at MetroWest Subaru a memorable one, Iris! Our team is committed to providing exceptional service, and it's wonderful to know we hit the mark. Thank you for choosing us!

April 03, 2025

Great Dealership. Chan was great! He kept me informed with the service progression. Will definately use the service dept agsin. Thank you More

by lml722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

MetroWest Subaru responded

Thank you for the wonderful feedback! We're glad to hear Chan kept you informed and that you'll be returning to MetroWest Subaru's service department. We appreciate your support!

March 31, 2025

They were meticulously persistent in identifying and resolving my Subaru's issue. As well as, insisting with the warranty services to cover the costs. More

by Anel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Morse
Apr 01, 2025 -

MetroWest Subaru responded

Anel, we're delighted to hear that our team at MetroWest Subaru was able to resolve your issue and assist with the warranty services. Thank you for sharing your experience!

March 26, 2025

Mike was great at explaining what was going to be checked for the twelve month check up and it was a big plus being able to pull in out of the rain… This place is great from sales to service. Glad we went More

by botw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike would give him 5 stars
Mar 26, 2025 -

MetroWest Subaru responded

Thank you for sharing your positive experience with Mike and the team at MetroWest Subaru! We're delighted to hear that our service met your expectations, rain or shine. We appreciate your support and look forward to seeing you again!

March 16, 2025

Griffin was wonderful and very well experience in all of my needs that pertained to my maintenance More

by Rfontana1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

MetroWest Subaru responded

Thank you for sharing your positive experience with Griffin at MetroWest Subaru!

March 06, 2025

Had a great experience at metro Subaru. Like to thank Luis for being very helpful and informative! More

by Kfwong914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 06, 2025 -

MetroWest Subaru responded

Thank you for leaving MetroWest Subaru a five-star review! We are thrilled to hear you enjoyed your experience with Luis. See you down the road!

March 05, 2025

This is an excellent dealership where they treat you with professionalism and kindness. Everyone there cares about you an and giving you the best experience you can have. More

by criserickson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2025 -

MetroWest Subaru responded

Thank you for sharing your experience with us! We're delighted to hear that our team at MetroWest Subaru provided you with professionalism and kindness. We appreciate your support and look forward to serving you again in the future!

February 18, 2025

As always, service is excellent. It is so thorough and so well documented that I don’t even worry about it. Subaru is a great company with great cars and paired with this dealership More

by Donaldhsmith38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Soloway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

MetroWest Subaru responded

Hi, we really appreciate your great feedback! Thank you so much for choosing MetroWest Subaru as your first choice for service!

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