MetroWest Subaru

MetroWest Subaru was a great dealership to work with in buying my new car. They are the closest to where I live so I went there first, but I also checked out a couple other Subaru dealers for comparison. I buying my new car. They are the closest to where I live so I went there first, but I also checked out a couple other Subaru dealers for comparison. I ended up sealing the deal at MetroWest because they were the best! Everyone I dealt with at MetroWest Subaru made my car buying experience pleasant and thoughtful instead of painful, or even scary! I was prepared and had done all my research, and when I stepped into MetroWest Subaru I was promptly greeted by Tony C who was very friendly and knowledgable. We went on a test drive and he was very patient and pointed things out that I might have missed. He genuinely made sure that I was happy with all aspects of the car buying experience. Really I couldn't have asked for anything more. We went over all the options available and negotiated a fair price. He was easily accessible by phone if needed and explained everything very clearly. I have visited many of the different car dealerships in this area and by far Tony was the best sales person I have met, and I am really happy with the car I purchased. I plan on returning for service as needed, and I would definitely recommend MetroWest Subaru. More

I chose MetroWest Subaru primarily because of proximity to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experie to my home. My first impression visiting the dealership was extremely positive and subsequent visits, phone calls, etc. continued that first experience. I have nothing but good things to say with respect to the purchasing process. I always felt that I was being helped to purchase a car rather than the old traditional “being sold a car” approach I had experienced at other dealerships. Congrats! This actually makes buying a car enjoyable. I worked with a representative named Tony. Tony was cordial, knowledgeable, and patient - always quick to get back to me with answers to my numerous questions. All of the others that I interacted with, either on the phone, or in person, were equally pleasant. My wife and I were initially undecided on which model we wanted – multiple test drives helped us finalize this decision. Special thanks to Marc who coordinated the second set of test drives, and also Matthew, VJ, and Jonathon. I had done a lot of online research on features and prices. I was expecting a long negotiation, but was pleasantly surprised when they beat my best offer by quite a lot. I was also impressed with the discussion with the financial specialist. Very organized, efficient, knowledgeable, and totally non-pushy. All in all, I was impressed with MetroWest dealership, the purchase process, and especially the people. More

I just bought my third Subaru. The first, a 98 Legacy, I I just bought my third Subaru. The first, a 98 Legacy, I traded when I bought number 2, an 2004 Subaru Forester XT. I bought a 2011 WRX this wee I just bought my third Subaru. The first, a 98 Legacy, I traded when I bought number 2, an 2004 Subaru Forester XT. I bought a 2011 WRX this week. I began servicing my first Subaru at Metro West when I moved to the area in 1993 (it was Natick Subaru then.) I have always been pleased with the service there. Mike Sheehey, the service manager, is never too busy to answer a question for me. Sean and the other mIke in service are also very helpful. Also they are very generous with a loaner car if I need to leave the car all day. When it was time to think about a new car, there was no reason not to try Metro West first. Since then, it is the only place I would shop. I bought my 04 and the 2011 from Sam Mayer becuase he is very easy to deal with. When I buy a car, I do not like to be rushed. In fact I may visit Sam multiple times before I feel ready. Sam never rushes me, always treats me with respect, and I feel want to meet my needs. I always make a point of chatting with him about cars in generla when I go in for service. I highly recommend Metro West Subaru. More

I usually hate buying a car. I dread the idea of talking to some money-hungry salesman who is trying to sell me and go. Fortunately, salesman Matthew Donadio was phenomenal. I am usually resistant to to some money-hungry salesman who is trying to sell me and go. Fortunately, salesman Matthew Donadio was phenomenal. I am usually resistant to even talk with salesmen, but Matthew immediately made my wife and I feel comfortable and respected. He had an easygoing charm during our interactions, and his knowledge about cars was impressive. Not only did he know EVERYTHING there is to know about the Subaru Impreza WRX that I eventually bought, but he knew everything about the car that I was trading in as well. I appreciate his fine attention to detail, as he walked me through the pros and cons of the 2009 WRX. He explained the subtle differences between the newer models at full price and the older used models. He explained the differences between the WRX and the standard Impreza, so that I felt comfortable in my understanding of the product I was getting. The car I bought had very low miles, and the price fit my budget, so I bought it. Every friend of mine who is a car fanatic has told me that I got a great deal on a great car, that Matthew steered me well in this purchase (pardon the pun). Matthew was clearly not just interested in a sale. When I arrived several days later to pick up the car, Matthew was there waiting for me. He was extremely helpful in teaching me how to link my cellphone to the bluetooth hands free system in the car, and he walked me through the functions of the GPS system (I had never used one before). Before leaving, he had me navigate the GPS system to make sure I knew how to do it. I made some mistakes and got confused a few times, but he patiently guided me until I got it all right. As you've probably noticed, I can't say enough about Matthew's level of knowledge and professionalism. If you go to MetroWest Subaru, I hope Matthew is your salesman. You will not be disappointed. More

My new Outback is the second car I purchased from Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had be Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had been driving. I specifically worked with Michael Petrick (GM) and Marc Soloway (sales) to trade my current car, finance the new car, transfer my XM subscriptions and add the options that I wanted - all resulting in me feeling like a very valued customer. Michael and Marc were so helpful and knowledgeable; they truly went out of their way to make sure I drove off the lot safe and happy - and I did. The dealership was clean and welcoming. The waiting room was very comfortable and I was able to get some work done using their wireless. MetroWest is not the closest dealer to me, by far, but they're my #1 Subaru dealership and the extra miles I travel are definitely worth it. More

I have leased two cars from this dealership. The staff is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, and have recommended it to my friends, family, and associates. Love the Subarus too! More

Very friendly and honest. No pressure, as in other dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we wanted. Easy to talk to, comfortable negotiation. We walked out with a car, feeling good about the transaction. More

We purchased a Forester from this dealership after test driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were l driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were looking for. He had exactly the car we wanted and we were able to negotiate a lease price that was within our budget. VJ was extremely knowledgeable and very professional during all of our proceedings. The car has proven to be a Godsend during this snowy winter. We have had absolutely no problems with the car. We cannot comment on the service dept because we have not used Metro West for service. All in all, dealing with Metro West and VJ Donnelly has been a very positive experience. More

I have been going to this dealership for many years, and I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice waiting room and are willing to provide a loaner vehicle, for any non-trivial service. They have always been able to fit me in when I have an emergency which requires immediate attention. More

Metrowest was very easy to work with, I live out of state and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offe and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offered to pick me up in Boston when i arrived and made it a very easy process. VJ Donnelly was the sales manager that I worked with, between him and his team I had very little to do but show up and buy the car. I would highly recomend them to anyone looking to buy a car. More