MetroWest Subaru

Marc was very knowledgeable about the cars. He was honest about features that were and were not necessary when considering what we would be using our car for. We had to special order our car. I thought this about features that were and were not necessary when considering what we would be using our car for. We had to special order our car. I thought this would have been a hassle, but Marc made it easy and was very good at communicating with us regarding the status of the order. More

They gave me the best possible deal as a return customer. I was surrounded by helpful, polite and informative people. They gave me a 24 hour turn around and offered helpful advice. I was surrounded by helpful, polite and informative people. They gave me a 24 hour turn around and offered helpful advice. More

The atmosphere was honest and straight forward . I needed to buy a new Outback quickly, as my older car was gone. Both Marc Soloway and sales manager, Vincent Donnelly were very helpful and professional. I to buy a new Outback quickly, as my older car was gone. Both Marc Soloway and sales manager, Vincent Donnelly were very helpful and professional. It did take a while to drive it home that day once the deal was made. But I love to car and that says a lot coming from a Saab owner of 20 years! More

Marc Soloway was extremely helpful in going out of his way to assist me. I was at the service center to fix my car and he, a sales consultant, happened to be there and listened to my issue. He was able way to assist me. I was at the service center to fix my car and he, a sales consultant, happened to be there and listened to my issue. He was able to help me completely with one of my problems. It was very compassionate for him to go out of his way to assist me. More

We wanted to drop a quick note to say how extremely impressed we were with the entire sales experience at MetroWest Subaru. We just picked up our new 2012 Subaru Forrester and we could not be more del impressed we were with the entire sales experience at MetroWest Subaru. We just picked up our new 2012 Subaru Forrester and we could not be more delighted. We were not in a rush for the vehicle and had been shopping for several months at area dealerships. Your sales representative, Jacob Mcevoy was persistent in his approach dropping us an e-mail every couple of weeks to see if he could answer any questions or be of assistance. When we were ready, he was extremely prompt in returning calls and answering questions. He clearly demonstrated that he was interested in helping but not being pushy. When we made the deal, we were escorted over to meet Marc Soloway who was extremely professional and knowledgeable about all aspects of the car and the process. He was efficient, took me through all of the options, the details of the price and then made an appointment for me with financing. I came back in on Sunday and met the Finance Manager who was also very professional and customer focused. While I cannot recall his name, he had most of my information already pre-filled in his computer before I walked in. He too took me through the entire process, explaining each aspect of the financing deal and the pros and cons of each options without pushing. It allowed me to evaluate each option and make informed decisions that would work best for my situation. The entire process took less than 1/2 hour, however, there was no rushing through. Finally, we went back to pick up the car this afternoon. Marc Soloway had e-mailed me earlier in the day to confirm our appointment and to keep me posted on the progress to get the registration and plates completed. Upon arrival, Marc was very professional and customer friendly to my wife and two boys. He took us on a tour of the dealership and made introductions to the service team. Taking us out to the vehicle, he took the time to explain every option and all of the technology. He was very detailed and took great care to review each feature and make sure that we understood and above all felt comfortable. At the end, Marc made sure to give us his card with his cell number and suggested that we feel free to call him with any questions and offered to have us come back to review any of the features if we felt the need. All and all the service experience from top to bottom was a 10. Very professional and very customer focused. We will definitely be recommending MetroWest to our friends and colleagues! Thanks again. Steve and Lonni Campbell More

I love this place! I bought my 2011 outback there and everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area everyone has been wonderful to work with from the fellow who sold me the car right down to the guys who greet me in the service bay. The waiting area is awesome, the people are friendly, the service is excellent. If you want a new Subaru, this is the place to get it! More

I am on my third Subaru from MetroWest Subaru. I first purchased a Forrester in 1998, then leased an Impreza Sport in 2009 and just leased another Impreza Sport this month. I have worked with Sam Mayer o purchased a Forrester in 1998, then leased an Impreza Sport in 2009 and just leased another Impreza Sport this month. I have worked with Sam Mayer on both leases and find him to be very knowledgable and easy to work with. All the staff take the time to answer my questions and to help me make the best Subaru decisions. I always have my cars serviced at MetroWest and find the service staff to be friendly and available and they do quality work! More

MARC WAS EXCELLENT TO WORK WITH. HE GOES ABOVE AND BEYOND FOR THE CUSTOMER. THIS WAS THE MOST PLEASANT EXPERIENCE I'VE HAD IN MY 30 YEARS OF BUYING CARS. NO PLAYING GAMES WITH THE PRICE, VERY FAIR. I WOUL FOR THE CUSTOMER. THIS WAS THE MOST PLEASANT EXPERIENCE I'VE HAD IN MY 30 YEARS OF BUYING CARS. NO PLAYING GAMES WITH THE PRICE, VERY FAIR. I WOULD RECOMMEND MARC AND METROWEST SUBARU TO ANYONE I KNOW LOOKING TO PURCHASE A CAR. More

Can't say enough good things about this dealer. Gave me a great price with no games, no BS, simple bottom line price we were both comfortable with. The service has been spectacular as well. I drive 30k-40 a great price with no games, no BS, simple bottom line price we were both comfortable with. The service has been spectacular as well. I drive 30k-40k miles per year, and this is by far the best car I've owned from gas mileage, smooth ride, and amazing in all weather conditions. More

I was told by our sales associate that we could pick up our car and everything would be ready including the remote starter we had paid for. He called day of pick up and said the part was not in yet and tha our car and everything would be ready including the remote starter we had paid for. He called day of pick up and said the part was not in yet and that we could wait another day or schedule a service appointment. Due to my busy work schedule and my girlfriends' we needed to have the car sooner rather than later and we could not do a weekday appointment. I schedule one for that weekend. Mid-week I received a call to say the technician would be out that weekend. I had to push back the appointment one more weekend. I wrote and email to the manager explaining the lack of service from not giving us the proper time frame and being less than sympathetic. We were a young couple they gave no time to and it showed. I explained that I would take my service business elsewhere and not recommend the dealership based on my experience. To my surprise the manager was not interested in talking to me. He came on strong defending his employees and not recognizing the error of his own employees and their lack of going the extra mile. Rather than have me as an unhappy customer he decided to refund the remote starter to go and have it installed somewhere else. No attempt was made to turn an unhappy customer into a happy customer. Just cut the losses and move on. Needless to say I am very happy with the dealship I am going to and I called the national customer service line to speak with them about my metrowest experience and they provided the excellent service I expected from Subaru. More