MetroWest Subaru

sam worked with us on our outback on 2007,so when it was time to replace our nissan we called sam to look into used subarus.sam had us go through the lot to see what caught our eye then we sat down and look time to replace our nissan we called sam to look into used subarus.sam had us go through the lot to see what caught our eye then we sat down and looked at fact sheets on each,feeling out our needs and desires,talked about pros and cons on subarus and non subarus on the lot and the internet,he showed us every thing,costs vs mileage,models,finally together zeroed in on 3 to 5 year old imprezas,one recent tradein suited our needs perfectly, also, mary in financial office came in 2 hours early to accommodate my work schedule, More

I had a very bad buying experience with thie Metrowest Sudaru dealership. I came to buy a new car and their sales team of 3 agressively pushed me to buy their used 2012 car for the price of a new one. The Sudaru dealership. I came to buy a new car and their sales team of 3 agressively pushed me to buy their used 2012 car for the price of a new one. They also offered to trade in my other car for a very low price (20% under the fare market price.) After 1.5 hours of negotiation and mostly waiting for them to look up data on their computer and just before signing, I decided to get out of the deal and leave but then the sales person said: " We did not spend the 2 hours overtime for nothing" They have already pulled out the plate from my car and they gave no sign that they are going to put it back soon. Instead they asked for a few more minutes to talk to their management on a price reduction. The more senior sales person came back after another 1/2 an hour with a resonable price for my trade in car and a price that was about 10% above the fare market price for the Subaru. I ended up buying the car. I enjoy the car... but I will never buy a car from this dealership. I will never again spend hours in waiting for the sales person to talk to his manager and for the manager to talk to his manager just to find out that I paid more than the fair market price. I felt exhosted after this buying experience. Post sale customer service was good. More

We were looking for a used Forester and found the exact car we wanted on the lot, gave it a drive and began to negotiate. Jeff was pleasant to deal with and in response to the overall price of the car, re car we wanted on the lot, gave it a drive and began to negotiate. Jeff was pleasant to deal with and in response to the overall price of the car, responded with "It's what you want to pay for it." Now really. The dealership may have budged $50 on their original price after a good hour of negotiating. In addition, I didn't feel heard when I asked to begin with overall price v. monthly payment options. I had to ask 3 times before he began speaking on my terms. We walked away from a great car that we would have bought because the dealer was not willing to negotiate at a level we felt was appropriate, and while we were negotiating, I was checking KBB for appropriate pricing. We walked away from a beautiful, quality, used car, went down the road and purchased a brand new Forester for $3k more at Patrick Subaru where they were willing to give us a beyond fair price for a car. I picked up my new car last night, which had just been delivered from the port, with only 6 miles on it, v. a car with 30K on it! #happiness! More

Josh Geller was a great salesman. He not only came in to work on his day off to allow me to pick up my car on the day I preferred. He went so far as to come to my house to give my old car a jump start so th work on his day off to allow me to pick up my car on the day I preferred. He went so far as to come to my house to give my old car a jump start so that I could get to the dealership! The dealership is very fortunate to have such a dedicated salesperson. I can't believe this is the sort of employee that most companies have the advantage of being able to hire, More

I just purchased a new Subaru from Metrowest. I started this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting m this process months back, and selected the dealer I wished to work with based on the customer service they provided to me over time (ie, respecting my contact preferences, accuracy of info, friendliness of interactions). Metrowest won hands down. Their business development manager, Diana, was really fabulous about giving me any info I requested yet not pressuring me or contacting me outside the bounds of necessary communication. (Unlike every single other dealer, whose emails I eventually had to mark as "spam" because they would not, even on direct request, stop coming.) Anyhow. It also worked out because I'm a Costco member, and this is the Mass. dealership with which they work for their Auto Program. Ultimately I'm very glad this coincided with my free choice in the matter, because I got an excellent price and the process was completely painless. For service on-site, I worked with Jeff. He was friendly, down to earth, and very knowledgeable. There aren't many 2013 Imprezas floating around at the moment, and I appreciated that they found another dealer--in Maine--with whom to trade so I could get the car I wanted, faster. I know they're out to make money and the faster they sell a car the faster they make it, but that's fine. They have to earn a living, too. Jeff spent a ton of time with me and my husband on our test-drive visit (a much more satisfactory and informative test drive than I had at Clay, in Norwood). He also (a) was willing to come in on his off days if that was the time that would work best for me to pick up the car, and then (b) agreed--he was sort of volunteered by another staff member--to just drive the car out to me at my office when the paperwork was done on it, to save me the trip. So, yeah. That's pretty cool. He also took charge of getting our old xxx donated to charity, which saved us some hassle. The other staff member I just mentioned was Mary, the finance manager. So awesome. She did a bit of successful up-selling in terms of warranty and extras, but without pressure--just laying out her opinion and my options. She gave me an absolutely phenomenal rate, gave me some good and pertinent credit advice, and in general made me feel well taken care of. She made things quite clear and was patient with me when I wanted things explained a few times. I hope that they turn out to be a good service provider, long-term, but the customer service I have so far experienced has been stellar and I would recommend them to anyone. More

We were pleasantly surprised with our experience at Metrowest Subaru. We went in, considering the purchase of a Forester, and we were expecting a very aggressive sales call, which had been our experie Metrowest Subaru. We went in, considering the purchase of a Forester, and we were expecting a very aggressive sales call, which had been our experience with other dealerships. Not the case with Metrowest Subaru. The salesman, Marty Ross, was very professional, very knowledgeable, and very attentive. He was totally focused on us and making our experience as good as it could be. We found Metrowest to be very straightforward in their pricing, and the employees acted more like sales consultants who were there to help you with what YOUR needs are. We left, buying a Subaru Outback, because we happened to prefer that. Marty, his manager,and the billing associate made each step very smooth, and they could not have been nicer or more accommodating. More

Picked up my new Forrester today. My salesman Jeff Ricard was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family was wonderful. He was helpful, knowledgeable and did not pressure me. Jake and V.J. also great. I am very happy and will refer my friends and family to Metro west Subaru! Thanks, C. Hogan More

If you are looking for a car dealership that has real people helping you get a new car, this is the dealership! They give you plenty of time and info people helping you get a new car, this is the dealership! They give you plenty of time and info More

Josh was a pleasure to deal with. Laid back, knew his stuff. Checked in but never pushy. Gave me plenty of time and space for my test drive, even letting me take a vehicle overnight to help me break the stuff. Checked in but never pushy. Gave me plenty of time and space for my test drive, even letting me take a vehicle overnight to help me break the tie with a Legacy and an Accord. More

The entire experience at MetroWest Subaru was excellent. My Sales Rep. was Josh Geller. Josh knows his product better than any salesperson I've ever encountered. He's a laid-back guy who won't waste your ti My Sales Rep. was Josh Geller. Josh knows his product better than any salesperson I've ever encountered. He's a laid-back guy who won't waste your time or play games or pressure you in any way. His consultative sales style comes naturally, and doesn't fit any negative stereotype that exists in the auto/sales industry. The Sales Manager (or maybe he is General Manager) was named V.J., and he is as much a gentleman and professional as Josh is. And the Finance Manager, Mary, is great also. And the service department's Sean Fitzpatrick is another asset to the dealership. Big thanks and much appreciation to this fine Subaru dealer. More