MetroWest Subaru

Matt and VJ are two parts of an amazing team at Metrowest Subaru. Thanks for the honesty, integrity, and straightforward negotiations! Scott in west roxbury Subaru. Thanks for the honesty, integrity, and straightforward negotiations! Scott in west roxbury More

Sold me a truck with problems.As soon as i drove it off the lot , interior lights didn't work.i called to report , told me to drop it off Then they charge me $174 to have fix.They should of been responsibl the lot , interior lights didn't work.i called to report , told me to drop it off Then they charge me $174 to have fix.They should of been responsible for the fixing and not me. I want my refund. More

I once had a Subaru that saved me and my daughter when we were in an accident thirty years ago. Living here in Massachusetts, I knew I wanted the safest automobile built to stand up to our winter weather. I were in an accident thirty years ago. Living here in Massachusetts, I knew I wanted the safest automobile built to stand up to our winter weather. I went to Metro West Subaru and Jeff Ricard had me at "hello." I have never worked with a "car salesman" who is so honest, patient, kind, knowledgeable and layback. I never felt pressure and honestly believe that Jeff's main goal was to make sure I was happy no matter what decision I made. Jeff has gone out of his way to stay in touch, even offering to come to my home to help better acquaint me with my Forester. He is just so personable and I hope to continue to work with him in the future. I admit that I have become a Jeff Ricard groupie! And for the record, I love, love, love how my 2014 Subaru has taken on this winter's polar vortex, laughing as it leaves everyone else behind in the snow!!! More

We recently replaced our daughter's 10-year old car with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. Our daughter lives in the Boston area but it was easier to do our shopping local to us in NJ. Our local dealer was pleasant, but in the end, pricing did not seem to match what we learned online. When I widened our search to the Boston area, I found a match with all the features she wanted at MetroWest Subaru. I gave them a call and connected with Marc Soloway. The price he quoted was really good and even beat my expectations making it worthwhile to buy in MA instead of NJ. But then we had to coordinate - I needed to be sure of mileage on the car, features, dealer adds, etc. Also, we had to coordinate our trip from NJ to Boston - it was during the holidays - because we were cosigning. We talked a couple of times but exchanged many emails. Marc was always available, day and night it seemed. That really helped to make everything go smoothly. In fact, it could not have gone better! The pickup, the financing and my daughter's return trip to MetroWest for inspection - all was great. Should we buy another Subaru, even if for us in NJ, it will be from Marc at MetroWest in MA. More

Nick was a great salesperson, he understood my needs and accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, Carlos Alfonseca More

Marc Soloway was very friendly, courteous, and had great follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separat follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separates this dealership from others is that Marc and his colleagues are not "in your face" forcing you to buy every single car you see. They gave us plenty of space and time to weigh our options until we were comfortable to make an offer. It's clear that their laid back approach to selling cars works well, because all the salespeople were busy during each of our visits there. We had to make an appointment to ensure there was going to be someone to help us. At other dealerships, we felt pressured to buy a car, but at MetroWest Subaru, no one pressured us; instead, Marc was patient and gave us room to breathe. Price negotiations also went smoothly, because there wasn't too much back and forth, and we felt we got a good deal with our trade-in and purchase combined. Finally, the person who helped us with the financial paperwork (sorry for not remembering his name) was also friendly and clearly laid out all our options without pushing us to buy any unnecessary service add-ons. One growth area for this dealership is that when they installed the auto-starter, they didn't reset the trip computer, so when we went for the inspection on our own, it failed. It would've been helpful if they gave us a heads up about that before we went in for the inspection, just to set our expectations, like they did in all other aspects of their interaction with us. It is worth noting, too, that Marc ensured that we got fully reimbursed (promptly) for all expenses incurred during the vehicle inspection that we opted to do ourselves. They mailed us a check shortly after we emailed Marc our receipts. All in all, my wife and I are very happy with our experience at MetroWest Subaru and will highly recommend it. They actually made the car buying process a pleasant experience for us. P.S: when you're there, ask for Marc Soloway and bring a couple of inspirational quotes to share -- he loves these and has got a lot of them! :-) More

Friendly, professional, courteous staff, that all seem to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to ensure we were on the right track with inspection dates and registration information. VJ Donnelly previously assisted us with a deal a couple of years ago and it was nice to connect with him again. This team of experts is thorough in every way, offered a quality product at a good price. Even the usually painful financial experience was easy and pain-free. Definitely the Subaru dealership to go to! More

Jeff Ricard is a fantastic Sales Consultant. He really is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sa is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sales pitch and he honored that. He also respected that we did wanted to do our research and take our time. He knows a lot about the car we bought, could answer all of our questions and really cared about us making the decision that was right for us at a time that would work for us. He also is a very nice, likeable, genuine and honest person. We trust him. It is for all these reasons we gave him our business. Once we made our decision, we didn't want to buy the car from anyone else. More

I had been searching for a good used low mileage Nissan XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I fina XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I finally had to search further from home to find my car. I happened upon a listing for Metrowest Subaru where they advertised what I was looking for. Everyone I talked to was so friendly! They carved out plenty of time to answer all my questions. And they gave me a very fair offer on my trade in! Everything they said was honest and up front. After I bought the car, my mechanic confirmed that this car is in perfect condition...as advertised. I would recommend this dealership to anyone looking for a vehicle. It was worth the trip. More

Despite 100% satisfaction with my 2013 Legacy, my A/C recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that a recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that about any interactions with car dealerships. MetroWest's service department can get very busy sometimes, but once you get an appointment, they treat you like family. I was able to get an appointment within a few days. I dropped my Legacy off in the morning and was given a brand new, very clean, top-of-the-line Forester (i.e., navigation, panoramic moonroof, HD radio, etc.) to drive as a free loaner for the day. By late morning, I received a call informing me that they had diagnosed the problem (bad A/C compressor) and would order the part for delivery that day. They expected to receive the part by 3PM and would be able to finish the work by 5PM. Like clockwork, I was told that the car was ready at 5PM. Since I work late, they told me that I could pick up my keys from anyone in the sale department until 7:45PM, which was very convenient. When picking up the car, I was in and out in 5 minutes and the A/C worked perfectly. Altogether, it was one of the easiest interactions that I've had for service over many years of car ownership. I am very happy that I bought a Subaru, and even happier that I can go to MetroWest Subaru for service. More