MetroWest Subaru

Friendly, professional, courteous staff, that all seem to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to ensure we were on the right track with inspection dates and registration information. VJ Donnelly previously assisted us with a deal a couple of years ago and it was nice to connect with him again. This team of experts is thorough in every way, offered a quality product at a good price. Even the usually painful financial experience was easy and pain-free. Definitely the Subaru dealership to go to! More

Jeff Ricard is a fantastic Sales Consultant. He really is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sa is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sales pitch and he honored that. He also respected that we did wanted to do our research and take our time. He knows a lot about the car we bought, could answer all of our questions and really cared about us making the decision that was right for us at a time that would work for us. He also is a very nice, likeable, genuine and honest person. We trust him. It is for all these reasons we gave him our business. Once we made our decision, we didn't want to buy the car from anyone else. More

I had been searching for a good used low mileage Nissan XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I fina XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I finally had to search further from home to find my car. I happened upon a listing for Metrowest Subaru where they advertised what I was looking for. Everyone I talked to was so friendly! They carved out plenty of time to answer all my questions. And they gave me a very fair offer on my trade in! Everything they said was honest and up front. After I bought the car, my mechanic confirmed that this car is in perfect condition...as advertised. I would recommend this dealership to anyone looking for a vehicle. It was worth the trip. More

Despite 100% satisfaction with my 2013 Legacy, my A/C recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that a recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that about any interactions with car dealerships. MetroWest's service department can get very busy sometimes, but once you get an appointment, they treat you like family. I was able to get an appointment within a few days. I dropped my Legacy off in the morning and was given a brand new, very clean, top-of-the-line Forester (i.e., navigation, panoramic moonroof, HD radio, etc.) to drive as a free loaner for the day. By late morning, I received a call informing me that they had diagnosed the problem (bad A/C compressor) and would order the part for delivery that day. They expected to receive the part by 3PM and would be able to finish the work by 5PM. Like clockwork, I was told that the car was ready at 5PM. Since I work late, they told me that I could pick up my keys from anyone in the sale department until 7:45PM, which was very convenient. When picking up the car, I was in and out in 5 minutes and the A/C worked perfectly. Altogether, it was one of the easiest interactions that I've had for service over many years of car ownership. I am very happy that I bought a Subaru, and even happier that I can go to MetroWest Subaru for service. More

A wonderful experience from start to finish. There was no pressure or the typical sleazy car salesmanship you would encounter at many dealers. They gave me a very fair trade in price on my used vehicle and w pressure or the typical sleazy car salesmanship you would encounter at many dealers. They gave me a very fair trade in price on my used vehicle and worked very quickly to get me the car I wanted the day I test drove it. To sweeten the deal even more, they gave me an amazing rate on financing for my purchase, even better than what my bank was offering. If you're looking for a new or used Subaru definitely give these guys a shot. More

After some negotiation, my offer price was accepted. Marc pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of the vehicle. To my surprise, Tom, the used car operations manager, had repairs made (involved replacing the passenger side side-view mirror) at there expense...this was after the deal had been signed and I already thought that I had a fair price on the vehicle. No matter how good of a deal you make on a large purchase, you usually always leave wondering/feeling that you could have done even better; however, in this case, I drove away feeling great! I can honestly say that I would recommend them to others, and in fact, I will likely be giving them business again on a new Subaru when my trusty Toyota Tundra (270,000 miles) finally needs replacing. Respectfully, -Jeff More

This dealer is most straightforward and honest dealer around Boston. They responded very fast with the direct quote by email. Josh is very helpful and explain everything we wanted to know. I highly sugge around Boston. They responded very fast with the direct quote by email. Josh is very helpful and explain everything we wanted to know. I highly suggest this dealer to anyone who is interested in Subaru. More

Because of the logistics of our move from New York City to the Boston area, my wife and I needed to ask Metrowest Subaru to do some creative problem solving about the process for purchasing and picking up to the Boston area, my wife and I needed to ask Metrowest Subaru to do some creative problem solving about the process for purchasing and picking up our new 2014 Subaru Forester. Our salesman, Josh Geller, and the others at Metrowest were uniformly positive, responsive, and proactive in all of their dealings with us. We were able to complete all the steps we needed to in order to purchase our new car, and we were thrilled with the results and the process. More

We just purchased our 2nd car from this dealership...and wouldn'g go anywhere else. Our salesman, Marty Ross, was superb; not pushy; very knowledgable, and interested in making us happy with our choice. wouldn'g go anywhere else. Our salesman, Marty Ross, was superb; not pushy; very knowledgable, and interested in making us happy with our choice. He listened to what we wanted, and made sure that we tried different models, that we were interested in. He was extremely patient, always making us feel very comfortable. The finance person, JOnathan, also was excellent. I especially was impressed with the immaculate bathroom...and baby changing table. The upstairs lounge is very comfortable, and relaxing. Thank you for the free coffee! The whole atmosphere of your dealership, is welcoming and calm. We will continue recommending your dealership to our friends and family. Naomi and Bob Halpert 138 Old Point Rd. Newburyport, Ma 01950 More

I was originally looking to upgrade from a 2002 Impreza Sport Outback Wagon to a 2014 Forester and used Consumer Reports’ TrueCar.com service. MetroWest had a good price and called me back right away. When Sport Outback Wagon to a 2014 Forester and used Consumer Reports’ TrueCar.com service. MetroWest had a good price and called me back right away. When I went in, I decided I preferred the styling of the Impreza and or Crosstrek over the Forester. The sales consultant, Matt Donadio introduced himself in a friendly manner and treated me and my partner with respect, friendliness and like we had a brain. Matt was outstanding. He took us for a test drive, politely offering the passenger seat to my partner during the test drive. He was patient with my questions and never showed any annoyance when I called him and I changed my mind from an Impreza Sport Wagon to a Crosstrek at the 11th hour after the dealership had closed. Matt’s follow-up to my verbal phone purchase was sending me a message with a photo of what was to be my new car – a really nice touch that I very much appreciated! I liked the way Matt approached every step of the process from the trade-in to ensuring the final paperwork with the Finance Manager was as painless as possible. I appreciated the way Matt spent extra time showing us what we could and couldn’t do with our iPhones and the electronic system. When we left the lot we were all set up with our devices! Yay! Matt is down to earth and cares. He told me to call him, if I ever needed anything or I ran out of gas and was nearby. This is my 4th new Subaru buying experience and Matt made sure it was my best car buying experience ever! More