MetroWest Subaru

Nick was a great salesperson, he understood my needs and accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, Carlos Alfonseca More

Marc Soloway was very friendly, courteous, and had great follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separat follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separates this dealership from others is that Marc and his colleagues are not "in your face" forcing you to buy every single car you see. They gave us plenty of space and time to weigh our options until we were comfortable to make an offer. It's clear that their laid back approach to selling cars works well, because all the salespeople were busy during each of our visits there. We had to make an appointment to ensure there was going to be someone to help us. At other dealerships, we felt pressured to buy a car, but at MetroWest Subaru, no one pressured us; instead, Marc was patient and gave us room to breathe. Price negotiations also went smoothly, because there wasn't too much back and forth, and we felt we got a good deal with our trade-in and purchase combined. Finally, the person who helped us with the financial paperwork (sorry for not remembering his name) was also friendly and clearly laid out all our options without pushing us to buy any unnecessary service add-ons. One growth area for this dealership is that when they installed the auto-starter, they didn't reset the trip computer, so when we went for the inspection on our own, it failed. It would've been helpful if they gave us a heads up about that before we went in for the inspection, just to set our expectations, like they did in all other aspects of their interaction with us. It is worth noting, too, that Marc ensured that we got fully reimbursed (promptly) for all expenses incurred during the vehicle inspection that we opted to do ourselves. They mailed us a check shortly after we emailed Marc our receipts. All in all, my wife and I are very happy with our experience at MetroWest Subaru and will highly recommend it. They actually made the car buying process a pleasant experience for us. P.S: when you're there, ask for Marc Soloway and bring a couple of inspirational quotes to share -- he loves these and has got a lot of them! :-) More

Friendly, professional, courteous staff, that all seem to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to treat each other like family, took great care of our trade-in and new car sale. Josh Gellar introduced us to the service team, emailed frequently to ensure we were on the right track with inspection dates and registration information. VJ Donnelly previously assisted us with a deal a couple of years ago and it was nice to connect with him again. This team of experts is thorough in every way, offered a quality product at a good price. Even the usually painful financial experience was easy and pain-free. Definitely the Subaru dealership to go to! More

Jeff Ricard is a fantastic Sales Consultant. He really is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sa is a Consultant more than a Sales guy. We had been to several other dealerships before we met Jeff. We told him we didn't want the high pressure sales pitch and he honored that. He also respected that we did wanted to do our research and take our time. He knows a lot about the car we bought, could answer all of our questions and really cared about us making the decision that was right for us at a time that would work for us. He also is a very nice, likeable, genuine and honest person. We trust him. It is for all these reasons we gave him our business. Once we made our decision, we didn't want to buy the car from anyone else. More

I had been searching for a good used low mileage Nissan XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I fina XTerra. I visited several dealerships before coming here. I cannot believe there are still car dealerships out there who behave like vultures! I finally had to search further from home to find my car. I happened upon a listing for Metrowest Subaru where they advertised what I was looking for. Everyone I talked to was so friendly! They carved out plenty of time to answer all my questions. And they gave me a very fair offer on my trade in! Everything they said was honest and up front. After I bought the car, my mechanic confirmed that this car is in perfect condition...as advertised. I would recommend this dealership to anyone looking for a vehicle. It was worth the trip. More

Despite 100% satisfaction with my 2013 Legacy, my A/C recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that a recently stopped blowing cold air, so I brought it to MetroWest Subaru for service. Overall, it was an excellent experience - and I rarely say that about any interactions with car dealerships. MetroWest's service department can get very busy sometimes, but once you get an appointment, they treat you like family. I was able to get an appointment within a few days. I dropped my Legacy off in the morning and was given a brand new, very clean, top-of-the-line Forester (i.e., navigation, panoramic moonroof, HD radio, etc.) to drive as a free loaner for the day. By late morning, I received a call informing me that they had diagnosed the problem (bad A/C compressor) and would order the part for delivery that day. They expected to receive the part by 3PM and would be able to finish the work by 5PM. Like clockwork, I was told that the car was ready at 5PM. Since I work late, they told me that I could pick up my keys from anyone in the sale department until 7:45PM, which was very convenient. When picking up the car, I was in and out in 5 minutes and the A/C worked perfectly. Altogether, it was one of the easiest interactions that I've had for service over many years of car ownership. I am very happy that I bought a Subaru, and even happier that I can go to MetroWest Subaru for service. More

A wonderful experience from start to finish. There was no pressure or the typical sleazy car salesmanship you would encounter at many dealers. They gave me a very fair trade in price on my used vehicle and w pressure or the typical sleazy car salesmanship you would encounter at many dealers. They gave me a very fair trade in price on my used vehicle and worked very quickly to get me the car I wanted the day I test drove it. To sweeten the deal even more, they gave me an amazing rate on financing for my purchase, even better than what my bank was offering. If you're looking for a new or used Subaru definitely give these guys a shot. More

After some negotiation, my offer price was accepted. Marc pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of pointed out some minor cosmetic damage that I hadn't even noticed on my own, and asked them to repair it at my expensive prior to taking delivery of the vehicle. To my surprise, Tom, the used car operations manager, had repairs made (involved replacing the passenger side side-view mirror) at there expense...this was after the deal had been signed and I already thought that I had a fair price on the vehicle. No matter how good of a deal you make on a large purchase, you usually always leave wondering/feeling that you could have done even better; however, in this case, I drove away feeling great! I can honestly say that I would recommend them to others, and in fact, I will likely be giving them business again on a new Subaru when my trusty Toyota Tundra (270,000 miles) finally needs replacing. Respectfully, -Jeff More

This dealer is most straightforward and honest dealer around Boston. They responded very fast with the direct quote by email. Josh is very helpful and explain everything we wanted to know. I highly sugge around Boston. They responded very fast with the direct quote by email. Josh is very helpful and explain everything we wanted to know. I highly suggest this dealer to anyone who is interested in Subaru. More

Because of the logistics of our move from New York City to the Boston area, my wife and I needed to ask Metrowest Subaru to do some creative problem solving about the process for purchasing and picking up to the Boston area, my wife and I needed to ask Metrowest Subaru to do some creative problem solving about the process for purchasing and picking up our new 2014 Subaru Forester. Our salesman, Josh Geller, and the others at Metrowest were uniformly positive, responsive, and proactive in all of their dealings with us. We were able to complete all the steps we needed to in order to purchase our new car, and we were thrilled with the results and the process. More