MetroWest Subaru

This is the 5th Suburu I have purchased from Sam Mayer of Metrowest Suburu in Natick, Ma. I now live in Vermont where a Suburu is the state flower....and I still drove to Ma. to trade-in my 2008 Outback for Metrowest Suburu in Natick, Ma. I now live in Vermont where a Suburu is the state flower....and I still drove to Ma. to trade-in my 2008 Outback for a 2014 Outback. Once again, my experience with Sam was outstanding and I give him an A+ for his knowledge, his attention to detail, and his interest in making sure that I got the car that I wanted. I would highly recommend Sam Mayer at Metrowest Suburu to my friends and family. More

Having purchased an used Audi, Marc has been so good without making pressure and trying to understand what I wanted by satisfying at the end the price I had in mind. I cannot compare Marc to other deale without making pressure and trying to understand what I wanted by satisfying at the end the price I had in mind. I cannot compare Marc to other dealers because that has been my first car in the US, but even more so he was so kind by assisting me for any step of sale unknown to me. It has been a pleasure to meet a nice and friendly guy like Marc. More

Having purchased a Subaru before and having been extremely satisfied with the friendliness of the my Salesman, Marc, we decided to return and purchase a brand new 2014 Forester from him. We have be extremely satisfied with the friendliness of the my Salesman, Marc, we decided to return and purchase a brand new 2014 Forester from him. We have been pleased with the service we receive whenever our vehicle needs any work done. Thanks to Marc for answering our calls with any questions that crop up. More

I had a great experience at Metro west Subaru. I did my I had a great experience at Metro west Subaru. I did my homework before I went in with both my trade and the new Forester. Being a woman I expec I had a great experience at Metro west Subaru. I did my homework before I went in with both my trade and the new Forester. Being a woman I expected that the salesman would treat me as if I didn't know what I was doing but what I got was the exact opposite. Matt was the nicest guy start to finish. He showed me all the options on the different trim levels and actually showed me that all of the options I needed were on a less expensive model. He was very patient with me and I would recommend him to anyone. He even came in on his day off to make sure all the paperwork went smoothly when I came to pay for it. If you go to Metrowest ask for MATT he is very patient and kind. More

Matt and VJ are two parts of an amazing team at Metrowest Subaru. Thanks for the honesty, integrity, and straightforward negotiations! Scott in west roxbury Subaru. Thanks for the honesty, integrity, and straightforward negotiations! Scott in west roxbury More

Sold me a truck with problems.As soon as i drove it off the lot , interior lights didn't work.i called to report , told me to drop it off Then they charge me $174 to have fix.They should of been responsibl the lot , interior lights didn't work.i called to report , told me to drop it off Then they charge me $174 to have fix.They should of been responsible for the fixing and not me. I want my refund. More

I once had a Subaru that saved me and my daughter when we were in an accident thirty years ago. Living here in Massachusetts, I knew I wanted the safest automobile built to stand up to our winter weather. I were in an accident thirty years ago. Living here in Massachusetts, I knew I wanted the safest automobile built to stand up to our winter weather. I went to Metro West Subaru and Jeff Ricard had me at "hello." I have never worked with a "car salesman" who is so honest, patient, kind, knowledgeable and layback. I never felt pressure and honestly believe that Jeff's main goal was to make sure I was happy no matter what decision I made. Jeff has gone out of his way to stay in touch, even offering to come to my home to help better acquaint me with my Forester. He is just so personable and I hope to continue to work with him in the future. I admit that I have become a Jeff Ricard groupie! And for the record, I love, love, love how my 2014 Subaru has taken on this winter's polar vortex, laughing as it leaves everyone else behind in the snow!!! More

We recently replaced our daughter's 10-year old car with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. with a Subaru Legacy. We wanted the safety features and this car had them, great crash test results, top reliability and in the right price range. Our daughter lives in the Boston area but it was easier to do our shopping local to us in NJ. Our local dealer was pleasant, but in the end, pricing did not seem to match what we learned online. When I widened our search to the Boston area, I found a match with all the features she wanted at MetroWest Subaru. I gave them a call and connected with Marc Soloway. The price he quoted was really good and even beat my expectations making it worthwhile to buy in MA instead of NJ. But then we had to coordinate - I needed to be sure of mileage on the car, features, dealer adds, etc. Also, we had to coordinate our trip from NJ to Boston - it was during the holidays - because we were cosigning. We talked a couple of times but exchanged many emails. Marc was always available, day and night it seemed. That really helped to make everything go smoothly. In fact, it could not have gone better! The pickup, the financing and my daughter's return trip to MetroWest for inspection - all was great. Should we buy another Subaru, even if for us in NJ, it will be from Marc at MetroWest in MA. More

Nick was a great salesperson, he understood my needs and accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, accommodate me accordingly. I was very happy n satisfy with the service so I always recommend friends n family to visit your dealership. Sincerely, Carlos Alfonseca More

Marc Soloway was very friendly, courteous, and had great follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separat follow through. He always set clear expectations about his schedule which made it easy throughout the entire purchase process. One thing that separates this dealership from others is that Marc and his colleagues are not "in your face" forcing you to buy every single car you see. They gave us plenty of space and time to weigh our options until we were comfortable to make an offer. It's clear that their laid back approach to selling cars works well, because all the salespeople were busy during each of our visits there. We had to make an appointment to ensure there was going to be someone to help us. At other dealerships, we felt pressured to buy a car, but at MetroWest Subaru, no one pressured us; instead, Marc was patient and gave us room to breathe. Price negotiations also went smoothly, because there wasn't too much back and forth, and we felt we got a good deal with our trade-in and purchase combined. Finally, the person who helped us with the financial paperwork (sorry for not remembering his name) was also friendly and clearly laid out all our options without pushing us to buy any unnecessary service add-ons. One growth area for this dealership is that when they installed the auto-starter, they didn't reset the trip computer, so when we went for the inspection on our own, it failed. It would've been helpful if they gave us a heads up about that before we went in for the inspection, just to set our expectations, like they did in all other aspects of their interaction with us. It is worth noting, too, that Marc ensured that we got fully reimbursed (promptly) for all expenses incurred during the vehicle inspection that we opted to do ourselves. They mailed us a check shortly after we emailed Marc our receipts. All in all, my wife and I are very happy with our experience at MetroWest Subaru and will highly recommend it. They actually made the car buying process a pleasant experience for us. P.S: when you're there, ask for Marc Soloway and bring a couple of inspirational quotes to share -- he loves these and has got a lot of them! :-) More