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MetroWest Subaru
Natick, MA
735 Reviews
Discover the unparalleled automotive experience at MetroWest Subaru, situated at 948 Worcester Road in Natick, MA. As your premier destination for new Subaru and high-quality used vehicles, we are dedicated to ensuring that your car shopping journey is not only enjoyable but also financially advantageous. Our committed sales team and expert technicians are ready to guide you through every step, making the process seamless and fun.
Explore our extensive online resources and allow our exceptional network of professionals to assist you in finding your ideal Subaru or the pre-owned car, truck, or SUV of your dreams today! With a wealth of experience, our knowledgeable sales staff near Boston, Massachusetts, is well-equipped to fulfill your specific requirements. Take advantage of our searchable online inventory showcasing the latest Subaru models and a carefully curated selection of well-maintained used cars from top manufacturers in the Boston area.
At MetroWest Subaru, we understand the importance of financial flexibility. Our financial staff has been providing expert advice for years, helping customers secure affordable Subaru car loans or leases in Boston. But our commitment doesn't end there – our Boston customers can benefit from our skilled Subaru car repair technicians and a comprehensive inventory of genuine Subaru auto parts.
Whether you're in search of a brand-new Subaru or a reliable pre-owned vehicle, MetroWest Subaru is your trusted partner. If you don't find what you're looking for, use our CarFinder tool, and we'll notify you when vehicles matching your criteria arrive. For personalized assistance, connect with our friendly sales staff, and obtain interactive driving directions from anywhere, including Boston, Natick, Belmont, and Norwood areas. Conveniently located at 948 Worcester Road in Natick, MA, we're easily accessible. Contact MetroWest Subaru via our online form or by calling us anytime. The entire MetroWest Subaru team eagerly anticipates the opportunity to serve you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday Closed
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Showing 735 reviews
October 19, 2014
Exceptional Service - High Integrity From the moment I met the sales person Tony Chahwan, I was impressed. He is professional, kind and caring. He is also extremely knowledgeable and I From the moment I met the sales person Tony Chahwan, I was impressed. He is professional, kind and caring. He is also extremely knowledgeable and I feel like I learned so much about the car that I didn't know. I highly recommend anyone thinking of buying a car to visit Tony Chahwan at MetroWest Subaru. You'll be lucky to have his assistance. He is one of the nicest people I've met and a man with HIGH integrity! Thank you! More
by ChrisC102014
Employees Worked With
Tony Chahwan
October 10, 2014
AWESOME experience with Tony Chahwan I am writing to express my deep gratitude to Tony Chahwan, whom I HIGHLY recommend if you decide to purchase a car. From the very first moment I met T I am writing to express my deep gratitude to Tony Chahwan, whom I HIGHLY recommend if you decide to purchase a car. From the very first moment I met Tony Chahwan at the dealership I truly felt at ease. He comes across as very sincere man, extremely knowledgeable of his product, and not pushy whatsoever. I was very impressed with soft and inviting mannerism and approach to sales. He is very honest when communicating his sales pitch, and not overbearing- like my past experiences with sales person at a different dealership,. He was very methodical, pragmatic, and persuasive. What I really appreciated about Tony Chahwan is his integrity, honesty and moral code when explaining to me all the details about the car I had in mind. Every word he uttered to me about my car options were true, from the price, finance, engine, and condition of the car. As an indication of his altruism, after our first meeting and talking about my options, he suggested I take my time and think over what he offered me, and he even encouraged me to compare other prices at other dealerships- and then make my final decision with the physical presence and pressure of a sales person. Tony Chahwan was true to his word. I researched all my options, looked into other possibilities, but returned to Tony Chahwan where we able to work out a deal. A deal that is very fair and honest. I am so glad - and truly feel very lucky- that I came across this very nice, kind, and honest man. Because working with on the purchase on my car was not stressful. It was in fact a pleasure to conduct business with Tony. Obviously, I had an awesome experience with him, he was able to alleviate the pressure and anxiety of buying a car. I sincerely HIGHLY recommend Tony Chahwan if you decide to buy a car at his dealership. More
by joanneM2015
Employees Worked With
Tony Chahwan
October 09, 2014
WOW! Amazing customer service! In a word: WOW! Just came in this past weekend. I was looking for something reliable for the "impending doom of snow" that Boston will always be. In a word: WOW! Just came in this past weekend. I was looking for something reliable for the "impending doom of snow" that Boston will always be. I didn't have anything set up ahead of time so I started down Rt. 9 until I hit a plethora of dealerships. I have to be honest: I did not stop here first. There are plenty of options but let me save you some time... GO HERE! Not only do these guys make you feel at home but as miserable of an experience it can be in my past "dealing with dealerships", this was a pleasure. Ask for Tony Chahwan. He is hands down the best! We have a 14 year old now and we are already planning on checking out their used cars too for this one... Tony and the crew made this a perfect experience. Call ahead and make an appointment because these guys get busy! Thanks, Tony! More
by ShiraL
October 08, 2014
Great salesperson and car purchse experience My salesperson, Tony Chahwan, was excellent. He helped us find the right car at a great price that fit our budget. We were very happy with the exper My salesperson, Tony Chahwan, was excellent. He helped us find the right car at a great price that fit our budget. We were very happy with the experience and he even delivered the car to Vermont for us. We would recommended him to our friends and encourage them to make the trip to Natick to buy their next car. Thanks again, Tony, we will be return customers. The general sales manager, VJ Donnelly and the finance manager Mike Cerone were great as well and helped make the process easy. All in all a great team. More
by rsteib
September 17, 2014
Wish I had gone somewhere else I can’t say that I wouldn’t recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan. When I w I can’t say that I wouldn’t recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan. When I went in to look at three models to narrow down my research, I met Tony (his desk is right at the front door). He was personable and friendly, showed me the three models I wanted to see and there was no hard sell. I told him I’d come back on Sunday to test drive. I emailed him on Friday to let him know what models I would like to test drive, and told him what time I would be there on Sunday. His email response contained texting language/abbreviations and was, IMHO, unprofessional. However, he was ready for me when I arrived on Sunday, and took me for a test drive on the Crosstrek and then on the Forester, in the model and color that I had indicated I was interested in. I definitely preferred the Forester, so we sat down to make the deal. Again, he was personable and friendly. There was no hard sell, I had my Edmunds Price Promise and he used AutoTrader to calculate the trade-in value of my car, which was within a couple hundred dollars of the trade-in figures I’d calculated using KBB and Edmunds. When I went back to sign everything and take possession, I first met with Tony to go over the car. There was a small surface scratch on the front passenger side which I saw immediately and he said he should have checked it before I got there (YES, he should have). Then I met with the Mike, the Finance Manager, and I found out that Tony had given me false information about financing – Tony had told me that I should check with AAA and DCU to get the best financing rate before coming back in, and then the dealership would match the best rate. Utterly false information. Mike spent considerable time going over the options with me and doing his best to make up for Tony’s error, and he seemed sincere and professional. Once I received my registration, I sent Tony another email and copied Mike, the Finance Manager, regarding the false information Tony gave me regarding financing and offering them a chance to make things right before I leave any negative reviews. Tony basically blew me off, said he gave me the cargo cover at a reduced rate (which had been part of the initial price negotiation)and “i do what ever i can to help you.” (sic) Later in the day I heard from Mike and from VJ, the General Sales Manager, and they offered to cover the cost of the cargo cover ($129). At this point, that’s a very small part of my frustration, so it seems like an incredibly small gesture for them to make. Tony’s communication, both in person and via email, is poor; his emails are unprofessional. I do not trust what he says to be accurate, as there were instances of him giving me completely false information. I would never do business with Tony Chahwan again. Mike, the Finance Manager, was great to work with and seemed sincere, professional and knowledgeable. VJ, the General Sales Manager, was professional in his communication with me. So far my only experience with the Service department was in scheduling a time to have the remote starter antenna re-affixed, as it keeps coming loose. So in the end, I can’t say that I wouldn’t recommend you go to MetroWest Subaru, but I can definitely say that I do NOT recommend you go to Tony Chahwan. More
by susan12369
August 18, 2014
Great Customer Service From the moment Nick came to help us, we felt at ease. He was never pushy or rushed us. He was helpful, patient and honest. He was incredibly patient From the moment Nick came to help us, we felt at ease. He was never pushy or rushed us. He was helpful, patient and honest. He was incredibly patient with me while I looked at a number of cars. We test drove three and ended up purchasing the last one. We quickly worked together to get to a fair price. He answered all of my questions, and what he didn't know the immediate answer to, found it quickly. I'd highly recommend if you're looking for a Subaru to follow up with Nick. Thanks to everyone there for such a nice experience. More
by smp928
Employees Worked With
Nicholas Berthiaume
July 31, 2014
Everyone was very friendly and made me feel comfortable I recently purchased a 2014 Subaru Outback at MetroWest Subaru and I would highly recommend them because of my experience with my rep, Sam. From the t I recently purchased a 2014 Subaru Outback at MetroWest Subaru and I would highly recommend them because of my experience with my rep, Sam. From the test drive to the walk-thru of the new vehicle he was very patient, informative and overall a laid back friendly guy. I was never pressured to go faster with the buying process - and I was looking the last week of the month. I felt very comfortable throughout the deal and the whole buying experience was stress-free for me. That made all the difference. The MetroWest Subaru dealership will be my dealership of choice for all my maintenance and future buying needs. I highly recommend them. More
by nmisk
Employees Worked With
March 30, 2014
Great experience at MetroWest Subaru I can't say enough about Marty Ross. This is the second new car he's helped us buy and working with him is so refreshing. He does not have the typical I can't say enough about Marty Ross. This is the second new car he's helped us buy and working with him is so refreshing. He does not have the typical 'salesman' persona; he is a straight shooter whose word you can trust. Marty didn't pressure us or fill us with false hopes; he simply got us the best deal possible. I would recommend him and buy another car from him! More
by Cmkito
Employees Worked With
Martin Ross, Martin Ross
March 28, 2014
Linda's Subaru Josh was friendly, personable and knowledgable. It was a low pressure experience from start to finish buying my new Subaru Forester! Josh made me feel Josh was friendly, personable and knowledgable. It was a low pressure experience from start to finish buying my new Subaru Forester! Josh made me feel comfortable and helped me select the best car for my budget. Very pleased, would recommend Josh to anyone looking for a new car! :) Thanks, Josh! More
by Lindalblnc
Employees Worked With
Josh Geller
March 27, 2014
Our experience at Metro West Subaru was possibly the best car buying experience we have ever had. Jeff Ricard was friendly, helpful, and straightforward. At no point did I feel pressured to buy. I shopped car buying experience we have ever had. Jeff Ricard was friendly, helpful, and straightforward. At no point did I feel pressured to buy. I shopped around to a few dealerships without my husband before finding the car that I wanted. I definitely felt the most respected at Metro West. At no point did I feel like Jeff was "talking to me like a woman", something that I certainly experienced with other salesmen at other dealers. My husband and I were so impressed with the Sales and the Finance departments. We felt like Mike Cerone, in finance, worked hard to get us the best rate possible. He took the time to show us all of our payment options. We left feeling very pleased. Because of the welcoming, no pressure, down to Earth attitudes of the employees at Metro West, we will be recommending them to our friends and family. And we will be back to see Jeff when it's time for my husband to buy a new car. More
by BethBenker
