MetroWest Subaru

Marc was great- very knowledgeable, relatable, patient and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and thorough. He made the whole process pretty easy. Only negatives were waiting an hour past my scheduled appointment to complete the financing and purchase agreement (not Marc). More

My experience with purchasing my new forester went better than any other vehicle I have owned. I recently moved to Massachusetts from Southern California with my family and have never had to deal with harsh than any other vehicle I have owned. I recently moved to Massachusetts from Southern California with my family and have never had to deal with harsh winter conditions before. When looking for a new vehicle I wanted one that I could rely on to keep my family safe and keep up in the New England winters. Subaru fit all of those boxes. I’ve never owned a Subaru before and didn’t know much about them before going to the dealership with my wife and kids. Our sales person Marc was very helpful and friendly. I explained to him what my family was looking for in a car and he went over the features that Subarus have. He explained to us how Subarus have an eyesight camera. This camera senses the road and sends alerts, brakes and takes control of the vehicle when need. The Forster we were looking at also had signals on the mirrors letting you know when a vehicle was in your blind spot which was a nice safety feature. The car also has a backup camera that helps you see and stops the car if you get too close to an object. I expressed my concerns about driving in the snow and Mark explained how Subarus are All Wheel Drive performing well in tough conditions when extra traction is needed. I’ve had bad experiences with buying vehicles in the past but this was not like that at all. Marc was not pushy, allowing my wife and I to take our time with the purchase and fully understand everything. Answering all our questions when needed with a positive attitude. I highly recommend Marc to anyone looking to purchase a Subaru. More

Be wary of the service dept. Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found i Double check any work you have done. Metrowest changed my Crosstrek's oil and filter at 9k miles. At 12k miles I checked the oil level and found it to be at least 1 1/2 quarts above the fill line. Alarmed, I took the car back to Metrowest. Adam, the service manager inspected the level with me, agreed it was too high and confirmed my understanding that overfilling could seriously damage the engine and catalytic converter. His response to what he saw, after we had checked the level and were away from the car, was to dispute the degree of overfill and claim that it was only 1/2 qt over. I responded that it was a least a quart over; he bet me I was wrong. Back at the car, he had to acknowledge that the oil was over the twisted part of the dip stick - more than a quart overfill. There was not a word of apology for the overfill- just the statement "mistakes happen" . . He suggested that I have them change the oil and filter (for $89). I responded thanks anyway, but please just drain the oil to the correct level. That was done without charging me. But I was disappointed that the receipt mentioned only incorrect oil level without mention of how grossly overfilled it was. I guess it will be just my bad luck if the oil fill caused damage that doesn't show up until later and I don't have any proof of what might have caused the damage More

I worked with Mario, who was wonderful in explaining+ taking time for me. His response time to emails was very good. I would like to work with him in the future. taking time for me. His response time to emails was very good. I would like to work with him in the future. More

Both your service department and the sales department treated me with total professionalism. My engine blew and I was towed in . treated me with total professionalism. My engine blew and I was towed in . More

I had a great experience working with Jake McEvoy on the purchase of my new automobile. This dealership was a little further away, but Carol on their team was fast to contact me and followed up again once i purchase of my new automobile. This dealership was a little further away, but Carol on their team was fast to contact me and followed up again once it was evident I was interested. When I arrived to inspect the vehicle and determine whether it was a good fit for me, Jake was really polite, he showed me the vehicle and answered all of my concerns. It was worth the drive to MetroWest Subaru because I did not have the same experience at a nearby dealer. Because it was my first time purchasing a new vehicle, I was anxious and afraid of the decision, making such a major purchase and fear of not getting overcharged. I believed that working with someone who was kind, welcoming and positive would make the whole thing more fun. You also want someone who will be as straightforward and truthful as possible. Jake's assistance, honesty, and openness made this aspect of the process go more smoothly. He also made some of the tedious tasks go faster by chatting with me. Essentially, I was satisfied with my Legacy and would definitely return/refer others in the future for vehicle purchases. More

Metro west Subaru made buying my new car an easy, streamlined process. Sales and the finance manager were approachable and I never felt any pressure. streamlined process. Sales and the finance manager were approachable and I never felt any pressure. More

Wonderful people, really above and beyond expectations. When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can When I had an engine issue, VJ, and the entire service & parts teams, were outstanding in making my service experience as seamless as possible. I can't overstate how excellent MetroWest Subaru was to me. Thank you so much! More

Marc was very helpful in answering my questions and choosing the right model. I had peace of mind knowing my car had been inspected and serviced before I pulled it off the lot. choosing the right model. I had peace of mind knowing my car had been inspected and serviced before I pulled it off the lot. More