MetroWest Subaru

Best buying experience EVER! I have bought or leased cars for 25 years. They have all been Toyota's or Honda's. Recently, I had 4 days to turn in my Toyota leased car and get a I have bought or leased cars for 25 years. They have all been Toyota's or Honda's. Recently, I had 4 days to turn in my Toyota leased car and get a new/used/leased car recently (end of April, 2017). I finally knew (after months of research), that I wanted a Subaru because of the AWD (travel to elderly parents in VT year round...over Killington), and option of a reliable low-profile vehicle for my older 85-pound golden retriever to jump into. Yes...I bought a car for my dog! And I could not be MORE thrilled with MetroWest! I had completed extensive online searches, reviews, and email queries, and then narrowed my search of dealerships to 4. I visited all 4 on Day 1. Phew! I slept deeply that night! On Day 2, I decided to own a new car instead of buy used or lease again. I also secured my loan financing at my credit union. Easy! On Day 3, I met with Ron Wynn at MetroWest to secure the deal. Though he was new to the dealership, Ron had worked in other dealerships and knew the "ropes" or knew how to find out fast! The manager, Jeff Ricard, "subbed in" when Ron was busy and made it a point to keep in contact with me throughout the process. The whole finance process was about 45 minutes, way less than my last 6-hour Toyota lease process! On Day 4, I met with Ron and Jeff and drove off with my wonderful new Impreza (with a good deal). I have been through the car buy/lease purchase many times for either myself or family members (who don't want to deal with the non-transparent process. They ask me because I do the research and am not afraid to be "ruthless" with dealers. I am shocked to say that for the first time, this purchase was easy, transparent, and fast! This dealership was "human" and customer-oriented. Wow! Not only that, Ron (and Jeff) took the time to answer my questions, return calls and emails, and check-in after the purchase to be sure all was okay. Honestly, after 25 years of either buying or leasing cars, I have to say that I am completely happy with a dealership and an outstanding salesperson! More

We are loving out new 2017 Forester We had a Subaru Outback that overheated and suffered extreme damage. Faced with trade-in versus purchasing a new vehicle, Marc addressed our question We had a Subaru Outback that overheated and suffered extreme damage. Faced with trade-in versus purchasing a new vehicle, Marc addressed our questions and concerns brilliantly and introduced us to a model new to us, the Forester. The Forester met a greater number of our needs; and upon evaluation of all influencers, buying new through a trade-in option made best sense. The new vehicle was turned around quickly and seamlessly; and while we awaited delivery, the dealership provided a loaner vehicle to avoid extra, unplanned costs. After the sale, Marc has made himself available to additional questions regarding some the many features. We will be happy to continue partnering with Mark and Metrowest Dealership on future transactions! More

Loving my new ride! Marc came in on his day off to let me pick up my new Forester after I got off work, above and beyond! I'm loving my new ride. Marc came in on his day off to let me pick up my new Forester after I got off work, above and beyond! I'm loving my new ride. More

Review Marc was great with answering any questions I had regarding the car i was buying. He was easily accessible through email, and kept me up to date with Marc was great with answering any questions I had regarding the car i was buying. He was easily accessible through email, and kept me up to date with the entire process. Marc was never pushy or rushed to get the sale done. He is a true professional in the sales industry. More

Great experience- thanks! Nick I had a great experience in the purchase of my new Subaru Impreza. Mike Cerqueira was a pleasant salesperson. I found him to be very knowledgeable abo I had a great experience in the purchase of my new Subaru Impreza. Mike Cerqueira was a pleasant salesperson. I found him to be very knowledgeable about cars and honest. He was always available to answer questions and make me feel comfortable at every stage of the sales process including viewing, test drive and after sales follow up. He was very professional, not pushy trying to make a sale. I love the car and I highly recommend this dealership and MC for automobile needs. Thank you very much! More

Outstanding customer service This was my first experience at leasing a new car, and I had a lot of questions and was nervous. Jeff walked me through the process very patiently, a This was my first experience at leasing a new car, and I had a lot of questions and was nervous. Jeff walked me through the process very patiently, answering all my questions, probably more than once. It was clear he was proud to be associated with this particular dealership, which excelled in many things-customer service, quality of products, and their amazing management and treatment of their employees. These things are important to me! Also, there was the partnership with "life is good", to produce charitable outcomes-which I love. I knew I'd probably buy a Subaru-safety record, economy, practicality, etc., but the experience I had with Jeff and his colleagues at Metrowest made me feel best about leasing at Metrowest. More

Jeff b We had an extremely good experience purchasing a Forrester last week. The salesman, Jeff B. was very patient, informative, honest and very decent with We had an extremely good experience purchasing a Forrester last week. The salesman, Jeff B. was very patient, informative, honest and very decent with all of us. He was low pressure, never forcing our dealing with him , and spent considerable time taking us on several test drives , explaining the various attributes of the vehicle. We made the decision to buy the car that afternoon, and all of us are quite happy with this car. Working with Jeff B. was a pleasure. More

Great experience, exceptional customer service I had a great experience getting into a new Forester with Mike Cerqueira. He provided exceptional customer service and made the process easy. We had a I had a great experience getting into a new Forester with Mike Cerqueira. He provided exceptional customer service and made the process easy. We had a slight hiccup with my insurance company but Mike and Jeff secured me a loaner for the weekend (with all the bells and whistles) and straightened it out first thing Monday morning. We will definitely be going back to MetroWest Subaru! More

The best car purchasing experience I've ever had A very positive experience from start to finish. The sales rep, Matt Donadio, was very pleasant and knowledgeable. He correctly perceived that my wif A very positive experience from start to finish. The sales rep, Matt Donadio, was very pleasant and knowledgeable. He correctly perceived that my wife and I really liked the Forester and let the car sell itself. He immediately accepted the Edmunds price quote I brought him as the negotiated price with no doubletalk. His major contribution to the process was to let me know that I could have a comparable car,but with several fewer features that I really didn't want, for a lower price, and he kept the MSRP discount proportionate. The finance people tried to sell me warranty and repair packages, but were very polite about it, and backed off when I declined them. The vehicle prep and registration went without a hitch. When the car was ready, Matt took all the time I needed, on a busy weekend day, to familiarize me with several vehicle features that confused me. All in all, this was a totally straightforward process with no smoke, no surprises. This dealership gets my absolutely highest recommendation. More

Nice and pleasant experience This is my first car purchase in the US, Jeff was nice and patient explaining to us about all the process and details, which clears all our concern. I This is my first car purchase in the US, Jeff was nice and patient explaining to us about all the process and details, which clears all our concern. It was quite comfortable talking to Jeff. We finally settled the car with help from Jeff, really appreciate him. More