MetroWest Subaru

I really appreciated the direct and honest but kind approach of everyone we worked with. Carol was the reason I even decided to make the trip, Ross was knowledgeable and patient with me, going through approach of everyone we worked with. Carol was the reason I even decided to make the trip, Ross was knowledgeable and patient with me, going through the math multiple times so that I understood it and didn’t go home feeling tricked, and finally John was very helpful explaining the optional packages. Noone was pushy, we took 4 hours, including a quick trip to the bank in Natick mall, but it was absolutely worth it. I got a good price on my old car, and nice savings on the new one. More

The service department claim to have fixed an issue that we went in for, it was not fixed, and other things were charged for. we went in for, it was not fixed, and other things were charged for. More

The best! A true customer service oriented team with great work ethics. Don’t go anywhere else for car service! A true customer service oriented team with great work ethics. Don’t go anywhere else for car service! More

This review will be lengthy, but well worth reading if you are interested in purchasing or servicing a vehicle at Metrowest Subaru. I recently purchased a used 2023 (non Subaru) vehicle and had a very po you are interested in purchasing or servicing a vehicle at Metrowest Subaru. I recently purchased a used 2023 (non Subaru) vehicle and had a very positive, stress free and efficient buying process that started with Jeff Ricard and was completed with Jake McEoy. Both were professional and easy to work with. They did exactly as they promised and prepared the vehicle on schedule. One of the best experiences I have ever had purchasing a vehicle. Here is what set this dealership apart from any other dealership or to be honest "business" I have dealt with. Once I brought the vehicle home it had a substantial oil leak (potentially but I can not confirm from an oil change performed to deliver the vehicle and I am faulting no one). I called them and they immediately sent a truck to pick it up that day and were going to make the repairs. They replaced what was thought to be a defective part above the oil filter and that was when I received a call from Adam Duffy to say that it was still leaking and that he would deliver my vehicle to the OEM of the vehicle since they may be more familiar with the problem. The OEM dealer confirmed the part leaking and would order the part which could take several weeks. Adam called me to let me know but said he found a part and was having it overnighted and would deliver to the OEM dealer to replace. Yet again the part did not work and the OEM dealer confirmed it needed a larger assembly that was on national back order and could be 3+ weeks to get. Adam did a search with several satellite dealers and actually found the last part in the country and it was in Massachusetts. Adam sent someone to get the part and drive it to the OEM dealer and asked them to pull my vehicle in as soon as they can to repair it. The happened within hours and Adam arranged to have the vehicle delivered to me at 8:30 on a Friday night. I have simplified this process, but the point here is Adam and the support of his management team went beyond any customer service I have received any where in the past. I received continued updates from Adam every step of the way, even when it was bad news. He even called me 4-5 times during his day off to provide updates. You never know how good a business is until you have issues. This is where most fall off. I can again state this team was five stars all the way and I have to say Adam Duffy was hands down the best I have dealt with in terms of customer service, anywhere...period. Thank you Jeff, Jake, Adam and the entire management staff. I have told this story at least a dozen times already and will make sure to direct as many people I know to your dealership. More

Marc Soloway was phenomenal. Incredibly professional, helpful, and patient. Highly recommend working with him when deciding on your next car! Incredibly professional, helpful, and patient. Highly recommend working with him when deciding on your next car! More

Pretty good, updating the info for me on time and reply the message quickly. Good the message quickly. Good More

2nd car I purchased from Marc. A great experience. I recommend working with Marc to purchase your next car. A great experience. I recommend working with Marc to purchase your next car. More

This is my third experience buying a car from Marc Soloway at Metrowest Subaru. I cannot imagine working with anyone else. Historically, the car salesman has been seen as the opponent challenger who Soloway at Metrowest Subaru. I cannot imagine working with anyone else. Historically, the car salesman has been seen as the opponent challenger whom the buyer has to outwit. For me, Marc exemplifies "partner, helper, advocate, supporter". He does more than streamline the process, he creates an environment where you can openly discuss all of your thoughts in a space that feels safe and trustworthy. I always feel as if Marc has my best interest at heart. I really can't say enough about the level of his professionalism, knowledge of the product, patience, and kindness. More

Marc was terrific to work with. I felt comfortable with him from beginning to end. Very professional and Respectful. Responds almost immediately to texts and emails. His knowledge w I felt comfortable with him from beginning to end. Very professional and Respectful. Responds almost immediately to texts and emails. His knowledge was always helpful and Marc clearly explained and answered all our questions accurately. Having recently moved here from another state, he was totally instrumental in guiding us patiently through the MA process and made it simple and easy for us. At the time of transfer, he even took the time to completely check to see that there was nothing of importance left in our trade-in. (Ha! He subsequently found my sunglasses! Thank you Marc!) I would highly recommend Marc and MetroWest and look forward to a long relationship. Note: Their service dept has also been great to work with in that they helped keep my old Subaru in top condition and us safe. They always made me aware of things that need attention and the options available to remedy them. Love the indoor service bay! More

This is my second experience working with Marc to get into a new Subaru lease. His professionalism, knowledge of the product and current market, and attentiveness definitely shine. This is not surprising into a new Subaru lease. His professionalism, knowledge of the product and current market, and attentiveness definitely shine. This is not surprising given his extensive experience with >20 years at Metrowest. We especially appreciate Marc's candor during the process and do feel he truly believes in the product and wants the best options for his customers. Will continue to highly recommend Marc and the dealership to friends and family. Thanks for the superior service provided. More