MetroWest Subaru

New Impreza Hatchback I went to Metrowest Subaru after seeing their inventory on their website, and requesting info from their internet sales department. I Had an email ex I went to Metrowest Subaru after seeing their inventory on their website, and requesting info from their internet sales department. I Had an email exchange with Nick B, asking him specific questions about related fees, etc. when purchasing a vehicle. He was very thorough, and always got back to me promptly. We went to the dealership, and I met with Jeff Berman, who was a terrific sales associate. No pressure, willing to answer all questions, and communicating in a very honest fashion. We went for a test drive, and we’re very pleased with the Impreza hatchback that we drove. Rob, the finance wrap, went over the details of leasing versus buying, and though at first we opted to lease (after some consideration) we opted to buy instead. They made the process easy, and I was very happy working with Jeff. He’s a good sales rep, and was very helpful—I also appreciated the work of the Internet sales department Who’s help via email convinced me to use this dealership to begin with. More

Metrowest subaru Marc and the group at metrowest Subaru were great at helping me come up with are great solution to get me in a new vehicle. Marc and the group at metrowest Subaru were great at helping me come up with are great solution to get me in a new vehicle. More

Great experience! Must say I was stressed over the thought of car shopping... but I had the best experience @ Metrowest Subaru. Matt Donadio was so straight forward & h Must say I was stressed over the thought of car shopping... but I had the best experience @ Metrowest Subaru. Matt Donadio was so straight forward & honest!(not words I ever associated with car salesman). I am so happy with my new Forester! The whole process was so much easier than I envisioned! I absolutely recommend this dealership! & ask for Matt. More

A Complete Nightmare After my interactions with the staff (Alex, Jeff, Josh, Robert) at this location, this is a local business I can not support in good conscience. Alex After my interactions with the staff (Alex, Jeff, Josh, Robert) at this location, this is a local business I can not support in good conscience. Alex was deceptive, condescending, and ultimately snide and disrespectful to work with, the end leading to me walking away from a 2018 Legacy 3.6R with 0% APR. I'd gladly pay more anywhere else. After bringing the treatment I received to the attention of "one of the managers" Robert (I asked to speak with the sales manager, Alex informed me that he was my manager, then after asking Robert if he was the sales manager he told me that he was "one of the managers"), he made it clear in no uncertain terms that this is how dealerships operate, in his experience. I opted to go with my second choice (not a Subaru) after that interaction, to which he responded "I'll keep my car too!" Horrendous service, that ultimately turned me off to owning a Subaru altogether. If you want a team to treat you like you've never bought a car before, and they're doing you a favor by selling you a Subaru, then this is the right place for you. I've had night and day better experiences in car buying, and rather than tie myself to a deal I'm bitter about for years to come, I'd rather take my financing elsewhere. My one interaction with Ron who identified himself as the business manager, was great. Too bad he's not on the front lines. Jeff, although far too busy to answer any questions, was fine to work with as well. More

Very good experience buying a Subaru at MetroWest in Natick The buying experience was enhanced by the incredible salesperson I had. Marc S. is absolutely terrific and one of the most reasonable individuals you The buying experience was enhanced by the incredible salesperson I had. Marc S. is absolutely terrific and one of the most reasonable individuals you could ever meet. He knows everything about Subaru's and is helpful, respectful, competent, and the best auto salesperson I have ever encountered. In addition, we got to test drive the exact Crosstrek we wanted and it was delivered very quickly. This dealership is very good and I would recommend buying a car from them. Thank you Marc and MetroWest Subaru, Rob More

friendly, courteous, helpful, quick and easy I bought my Subaru Crosstrek at Metrowest Subaru with Jeff B. during May of 2017. I can say that he was the best sales person I've ever met. He was no I bought my Subaru Crosstrek at Metrowest Subaru with Jeff B. during May of 2017. I can say that he was the best sales person I've ever met. He was not the stereotypical kind, but with knowledge and people skills. In a very short time he knew what I'd like and what was the best for me. The whole sales process was quick and easy without back and forth bargaining. The sales price they set at the beginning was very reasonable and easy to work with. The whole crew was very accommodating to my tight schedule. A very pleasant experience! More

Worth the trip I saw a car online and traveled about an hour to see it, when I got there it was sold. I was looking to lease, My salesman , Marc, after listening to I saw a car online and traveled about an hour to see it, when I got there it was sold. I was looking to lease, My salesman , Marc, after listening to me, found there were features in my old car that were available in a higher trim package which he suggested. I got the color I wanted and the features which I would have been disappointed without. I am glad that I worked with Marc and he was able to find the best fit for me. I will see Marc in three years if I am happy with my Crosstrek. More

Gratitude I called this dealer and within hours they were able to understand my need and unique situation. Nick in office and Matt Donadio at sales were amazing I called this dealer and within hours they were able to understand my need and unique situation. Nick in office and Matt Donadio at sales were amazing and very helpful. Very kind, family oriented people. I would recommend this dealership to all my friends. With heart felt gratitude, Reetu More

checkmate Right off the bat I was greeted by Marc, he seemed all business with an agenda. It was to make the most of my time and select the vehicle for me, the Right off the bat I was greeted by Marc, he seemed all business with an agenda. It was to make the most of my time and select the vehicle for me, the right vehicle with the options I needed and then he suggested things I might want to add. We seemed to enjoy much of the same things, dogs and cycling. When it came time for the negotiations, I could tell he was a seasoned salesman. But he wanted it to be a fair process. Maybe I could have gotten a little more for my trade, maybe I could have gotten the car for a little less, but I am driving my car happy knowing that Marc will be there for me when I have questions. I would feel comfortable having my daughter and friends buy a car from him. More

Pavel K helpful, nice, easy to deal with and mindfull I highly recommend Pavel at MetroWest Subaru. He was very considerate of our time, knowledgeable about product and very professional. Real car guy, ne I highly recommend Pavel at MetroWest Subaru. He was very considerate of our time, knowledgeable about product and very professional. Real car guy, next time you looking for a car or SUV go and ask for Pavel. More