MetroWest Acura

I was unprepared completely for a positive buying experience, but Clyde Brown and the others I dealt with at Herb Connolly Acura made the visit and the whole buying experience a great joy. Painless experience, but Clyde Brown and the others I dealt with at Herb Connolly Acura made the visit and the whole buying experience a great joy. Painless is a word that comes to mind. Normally buying a car is somewhat painfull but not this time. I found Clyde to be extremely knowledgable about the product (a 2009 MDX) and eager to answer any question. Best of all Clyde did not attempt to pressure me during the process - a first for me ever (and I've bought or have been involved in the purchase of nearly a dozen cars over the years). The process was smooth - test drive, negotiation, and close of sale in total took less than 2 hours. When dealing with Jennifer I was treated to a similar experience. Normally there is pressure applied here as well at a dealership to buy extended warranties and the like, and Jennifer did a great job of presenting the various packages but stopped when I said after "I just want LoJack" after the last package had been described. "No problem!" she exclaimed and that was that! The car was ready when Clyde told me it would be and was equipped exactly as I had requested (dealer added options). In the past I've had dealers fail to add everything I've ordered. This was not the case here at all. And the car had a full tank of gas on delivery, a very nice touch. A word about price: They WILL negotiate. And I was pleased with that process completely. I never had to deal with anyone besides Clyde - in other words, he didn't fetch his boss to pressure me, I never heard phrases like "How do you expect us to make money?". In other words I was treated like a human being. More

What a pleasure, and what a surprise! No one likes the car buying experience. But this dealership changed all that for me. I was interested in an RDX, and had begun the information-gathering process. J car buying experience. But this dealership changed all that for me. I was interested in an RDX, and had begun the information-gathering process. Jimmy was happy to do online research with me right at the dealership (Edmunds and Blue Book) to help me feel comfortable with pricing. There was never any pressure as I discerned my options (new, used, types of financing, etc...). Negotiations were fair and reasonable. We came to agreement within 20 minutes. If that wasn't great enough, the "business office" experience was simple and pleasant, too. It has been about a month since I purchased my RDX, and I couldn't be happier with it. I have had occasion to deal with Herb Connolly's Service Department, as well. They are terrific to deal with, and always efficient. I have had such a positive experience with this dealership! Thank you.rhonda More

We had already owned 2 Acura's which we purchased in New York. We wanted to trade in our 2000 TL for a new RDX. We were not happy with the price including the trade in that the dealer we had worked with for York. We wanted to trade in our 2000 TL for a new RDX. We were not happy with the price including the trade in that the dealer we had worked with for so long offered. A friend recommended Herb Connolly. They were great. Not only did they give us a bottom line we were happy with, but they were easy to work with. When the time came for us to pick up the car,it was ready and waiting for us. All the paperwork was ready for us to sign. We went over the car and all the features new to us. All the paperwork was explained and we were on our way. We couldn't ask for a better experience. We've already recommended Herb Connolly dealership to 2 more people. More

We bought our first Acura through Herb Connolly about three years ago, and could not be more pleased with the service. We have 3 young boys and finding time to get the car in for service can be a challe three years ago, and could not be more pleased with the service. We have 3 young boys and finding time to get the car in for service can be a challenge. Not only did the service department take care of us, they went out of their way to take us last minute on several occasions, found issues they could address proactively, and were both professional and friendly. It's refreshing - the service department is more like a good neighbor than a car dealership. I highly recommend them and will be back for our next purchase. More

I bought my first car at this dealership. They helped me through the whole process and answered my questions and concerns very honestly. Everyone there was extremely friendly and easy to work with. I felt through the whole process and answered my questions and concerns very honestly. Everyone there was extremely friendly and easy to work with. I felt like they were trustworthy and very fair with me regarding price. I was very pleased and would highly recommend. More

I got the VIP treatment today at the Service Dept of Herb Connolly Acura in Framingham. A little while ago we bought a looks-like-new-but-used Acura MDX with about 23,000 miles on it. A week later I notice Connolly Acura in Framingham. A little while ago we bought a looks-like-new-but-used Acura MDX with about 23,000 miles on it. A week later I noticed that the CD player was not working; it seemed like two discs were stuck inside. This morning I took the car down to the Herb Connolly Service Dept where Tim looked at my car registration, said it was still under warranty and that they would order a replacement unit. He said they would like to give me a loaner car until tomorrow but because I had my two dogs with me, instead they washed the outside of my car AND vacuumed the inside and asked me to return tomorrow at 11am when they would quickly replace the unit. WOW -- with such great service, you can be sure that next time i will try very hard to buy a new Acura from Herb Connolly. (We did try to buy the used Acura here but there was a very limited selection for the MDX everywhere.) More

I have been purchasing cars from Herb Connolly since 1996. I have purchased a 1993 Acura Legend, 2003 Honda Pilot, 2001 Acura MDX, 2005 Acura MDX and 2008 Acura MDX. All of my experiences have been the 1996. I have purchased a 1993 Acura Legend, 2003 Honda Pilot, 2001 Acura MDX, 2005 Acura MDX and 2008 Acura MDX. All of my experiences have been the most pleasure filled experiences. Mr. Connolly is one of the most straight forward, honest people that I have met in the car business. There is no song and dance with dealing with him. Mr. Connolly's approach in dealing with us was finding out where our comfort level was and making our note fall within the comfort zone. The service department is one that operates with such high level of competency and precision and all my visits have been outstanding. In closing Herb Connolly Acura is one the most impeccably run dealerships I've been to and I will be purchasing cars from them forever. -Reggie Perry Waltham, MA. More

I hate shopping for cars...or at least I did until now. In the past, my dealings with Car Salesmen, and Dealerships have left a bad taste in my mouth. I always left with a new car...but also with the feel In the past, my dealings with Car Salesmen, and Dealerships have left a bad taste in my mouth. I always left with a new car...but also with the feeling that I had been taken advantage of in one way or another. Well, that has all changed after dealing with Jonathan Filleul & Bill Tulloch at Herb Connolly Acura. I had been in touch with the sales manager, Bill Tulloch via the internet stating that I was interested in coming in to look at pre-owned TLs. He set up an appointment for me to see the salesman Jonathan Filleul on Monday night. I went in on Monday night, after a hectic day at work, with my two kids in tow (although everyday is hectic for this single mom). Jonathan met me and the kids, all prepared to show me some cars he thought I would be interested in driving. Then over the next 2 hours, patiently and courteously took my kids and I out in 3 different cars. He answered all my questions, and explained every detail of each car we were driving. I decided I liked a 2004 Black TL with low mileage. Then came the deal (the part I dreaded the most!!) I had been getting advice from my brother-in-law on how to "negotiate" the price I wanted to pay. But after Jonathan's first visit to see Bill, he came back with a number that I was completely unprepared for...it was BETTER than I was hoping to get. There was NO back & forth crap...just a really solid deal, and a price I could afford! We signed the deal that night, and I came back on Tuesday and picked up the car!! And I have been having fun driving it and showing it off ever since!! So if you dread shopping for cars and dealing with car salesmen...as I used to, I suggest you visit Herb Connolly Acura, and talk to Jonathan and Bill. The experience will change your attitude about car shopping too! More

I bought my 2004 MDX new from Herb Connolly. My salesperson, Gil, was more knowledgeable than any of the other car salespeople that I talked to while I was trying to choose a new car. When delivere salesperson, Gil, was more knowledgeable than any of the other car salespeople that I talked to while I was trying to choose a new car. When delivered, he took the time to ensure everything was clear and that I understood the nav system etc. I have serviced the truck at Herb Connolly and have had very good support from all of the service counsellors, particularly Tim K. The truck has 95K on it today, and I have had the occasional challenge, but HC takes good care of me. The have wireless internet in the waiting room, which makes it easy to work while getting small things done, and they schedule very nice clean Acura's for loaners during big services. When things get difficult, in my experience this service department goes the extra mile to ensure I am happy and that I am treated fairly. I would buy another truck from these guys because they treat me like a long term customer. More

I just moved to the boston area from new york city and needed a new vehicle. Jimmy Goon took the time to address what my needs were, new or certified pre-owned, and we decided on a new TL lease. Jimmy w needed a new vehicle. Jimmy Goon took the time to address what my needs were, new or certified pre-owned, and we decided on a new TL lease. Jimmy worked with Bill Tulloch, his manager, and I was very pleased with the deal they gave me. The lease was within my payment parameter and also better than 2 other Acura dealers I had visited. Jennifer did all the paperwork with me and explained the lease so it was easy to understand. I also service my vehicle with this dealership and Karen has been great. All in all, I can't be happier with this dealership and I always was a person that was wary of going into a car dealership. Thanks Herb Connolly Acura! More