MetroWest Acura

From the moment I walked in I could tell this was a different kind of dealership. Damon Sherwood my sales person was knowledgeable, assertive, but not aggressive. I've never had such a positive expe different kind of dealership. Damon Sherwood my sales person was knowledgeable, assertive, but not aggressive. I've never had such a positive experience buying a car. I'll be sure to buy another car from this dealership. More

My experience with Herb Connolly was exceptional. My objective in going to this dealership was to purchase a new 2009 Acura. The sales person, Dan Crilley, showed me the cars available on their lot and objective in going to this dealership was to purchase a new 2009 Acura. The sales person, Dan Crilley, showed me the cars available on their lot and I test drove one. He was extremely professional, knowledgeable and friendly which was important to me and I did not feel pressured. I was particular about my desired color. Dan went to great lengths to search for my choice of the exterior and interior combination. Once he located the vehicle he spent time negotiating for the best price. I had checked with another dealer so was prepared with the necessary information to compare. I am a customer who is 100% satisfied with the detailed attention received from Dan and this dealership. I hope to receive the same respect and courtesy when service is required on my Acura TL Technology Package car. It's a great car! More

My objective in going to this dealership was to purchase a new 2009 Acura. Jack Marshall was a delight to work with. Very professional and knowledgeable about the vehicles I was looking at. He showed me the a new 2009 Acura. Jack Marshall was a delight to work with. Very professional and knowledgeable about the vehicles I was looking at. He showed me the cars available. He was friendly which was important to me and I did not feel pressured. I am a customer who is satisfied with the detailed attention received from Jack and this dealership. I hope to receive the same respect and courtesy when service is required on my Acura. It's a great car! More

Dan was absolutely wonderful to deal with...always Dan was absolutely wonderful to deal with...always responding whenever I called with questions, and a very nice, sincere person! I felt I receive Dan was absolutely wonderful to deal with...always responding whenever I called with questions, and a very nice, sincere person! I felt I received a fair deal that could possibly have been lowered, but willing to settle at the priced we closed on. The entire dealership was very cooperative and friendly...I look forward to dealing with them in the future. More

We came into Herb Connolly looking for a recent model used vehicle and first interacted with Jack Marshall to test drive an 08' used model. Jack was very straightforward with his assessment of availabili used vehicle and first interacted with Jack Marshall to test drive an 08' used model. Jack was very straightforward with his assessment of availability and the market for the new and used MDXs that allowed us to make an informed decision. In the end we were able to solicit very competitive pricing from other dealerships but returned to Herb Connolly beacuse we felt comfortable with buying a car from Jack. After buying several new cars over the years I think we have a pretty good feeling on when a salesperson is working with us vs. just trying to sell something quickly. I credit Jack and Herb Connolly for falling in the former and not the latter catagory More

Have bought three Acuras at Herb Connolly and received very good service, particularly from the Service Manager, Kran Cummings. This latest Acura (Certified Used)came with a couple of problems. The titl very good service, particularly from the Service Manager, Kran Cummings. This latest Acura (Certified Used)came with a couple of problems. The title's odometer reading was not correct and I found out after driving from the Cape to the closing. We could not close until a corrected odometer reading and title was processed. I was given a loaner and my car was delivered to me about a week later. While at the closing, I asked them to check on several things. One was the assurance that all the manuals were with the car. When it was delivered to me, the Owner's Manual was not there. It took over a week to have one sent to me. The sales person was new and may have made mistakes. Other than that, I have been happy with Herb Connolly and would recommend the dealer to anyone. I'd rate it as a 4.7-4.9. More

I went into the dealership looking for a used Acura MDX. Dan was an excellent salesperson and asked for my likes/dislikes re options, colors, etc. Dan was very well informed and informative...he took me ou Dan was an excellent salesperson and asked for my likes/dislikes re options, colors, etc. Dan was very well informed and informative...he took me out to drive three different cars and explained used vs lease. Three hours later I made a purchase and was pleased to do so. I love my MDX!! More

I was amazed at how friendly and human these people were. I had visited a Lexus dealership the same day and it seemed like everyone was fake. My conversation with the finance person was pleasant which surpr I had visited a Lexus dealership the same day and it seemed like everyone was fake. My conversation with the finance person was pleasant which surprised me because that is always a pain at other dealerships. More

We bought the car at this dealer because of the sales associate. He was knowledgeable and responsive. He was respectful of my wife and her involvement in the process. He did not call me when I asked him associate. He was knowledgeable and responsive. He was respectful of my wife and her involvement in the process. He did not call me when I asked him not to call, and he was completely engaged once we decided to go ahead with the deal. Upon delivery, the car was pristine. Dan introduced me to the car and its features, set up my phone ... had the car inspected, sent back my plates. He did everything I could have asked for. It's hard to know about the price for sure. I did my research and received my walk-away price, well $250 above my walk-away price. The negotiation process was "elaborate;" you'll know what I mean if you experience it, and actually kind of fun. I feel good about the price. I would feel "great" had I received my initial offer, but that's my responsibility, I suppose. More

Excellent experience overall. Jack could not have been friendlier. Never had the feeling that I was being pushed around, and left feeling that I got the best deal possible. When I first looked at the car friendlier. Never had the feeling that I was being pushed around, and left feeling that I got the best deal possible. When I first looked at the car I needed to go home and "sleep on it". Jack let me walk out the door and I didn't feel as if I was being barracaded so that he could make the sale. I will highly recommend this dealership to friends and Jack Marshall in particular. More