MetroWest Acura

We bought a used MDX, and were satisfied with the experience with the exception of getting the title on the car. The car had just been traded in, and it took about 10 days after purchase date for t experience with the exception of getting the title on the car. The car had just been traded in, and it took about 10 days after purchase date for the dealer to acquire the title, so we had to wait nearly two weeks before driving the car off the lot. More

The dealership is customer friendly. There are a lot of senior people working there for many years so they know their business and how to treat customers. Previous experiences with new car saleman had one senior people working there for many years so they know their business and how to treat customers. Previous experiences with new car saleman had one or more of these neagtive aspects "don't know", sales & options pressure, or plain rushing. Jimmy Goon was the best saleman I have ever worked with and I have been buying new cars since 1980. He knew the vehicle inside out including every tiny detail of the Navigation/Audio system and willing to go into every detail. He instructed me on driving and operating the vehicle as well as the NAV/Audio system. I never felt pressured or rushed. Even after the sale was complete, Jimmy invited me back to go deeper into the NAV/Audio system to transfer my iPhone settings, and answer more detailed questions after I drove the car a couple of days. Karen Cummings in customer service was also very pleasant to deal with and very knowledgeable about the vehicles. I saw her pull out a brake system drawing to show another customer how extensive a repair she needed to help her make a fix/sell decision because it was so costly a repair for a 16 year old Acura. She also tried to help me make the most economical choice to perfrom an added service that I requested be done on my new car. Happy I went to this dealership. More

My experience at this dealership was better than any dealer I've been to. My salesperson, Dennis Murray, was a true professional. I didn't purchase a new car, however was treated as though I had purchas dealer I've been to. My salesperson, Dennis Murray, was a true professional. I didn't purchase a new car, however was treated as though I had purchased the dealer's most expensive car. He paid attention to every small detail, which went a long way with me. It's the little things that attribute to a notably pleasant experience and Dennis was on top of everything. Though I didn't interact with them, the service department thoroughly went through the car and I was very impressed with their work. More

I just bought a used Acura RL from Clyde Brown at Herb Connolly Acura in Framingham MA. Clyde was very helpful in describing the features of the car, reviewing the CARFAX and customer service report on t Connolly Acura in Framingham MA. Clyde was very helpful in describing the features of the car, reviewing the CARFAX and customer service report on the vehicle. He had no problem discussing the comparable pricing of other similar vehicles out on the internet. I felt Herb Connolly gave me a fair market value price for the car. They delvered the vehicle to me, exchanged the plates from my trade-in vehicle, and as a bonus; gave me a brief lesson on how to use some of the features (I set up my bluetooth within 5min). I'm VERY happy with my Acura purchase and the price I paid for the vehicle. A great "car buying" experience. Thanks Clyde and your team! More

I sent in a request for quote and got a response within an hour. Went to test drive that night. Worked out a deal with Dennis and Brian for a trade in of my 2005 Explorer. Bought the Acura RDX the same nig an hour. Went to test drive that night. Worked out a deal with Dennis and Brian for a trade in of my 2005 Explorer. Bought the Acura RDX the same night. Picked up the car two days later. The financing plan is terrific. Love the car and definitely will recommend Herb Connolly Acura. More

I have a 2009 Acura TL that I bought from this dealership for $38,000+TTL in May 2009. I had scraped my front passenger side under body skirt(aerodynamic) and was in the market to find one to replace it. I for $38,000+TTL in May 2009. I had scraped my front passenger side under body skirt(aerodynamic) and was in the market to find one to replace it. I was told at the sale of the car that this dealership has "reward" points where a portion(5% or so) of the price of the car goes into purchasing accessories for free. Ever since I bought the car I would also get an email from this dealership every month updating my reward point account and how many points each accessory for my 2009 TL was. Since I had scraped the skirt and remembering about this program, I decided to call the dealership mentioning that I had scraped my skirt and that I had reward points and I wanted to use them to get this skirt for FREE. The parts guy agreed to order it for me and even acknowledged that it would be free. Well, you guys see where this story is going! I go to pick up the skirt and the parts guys mumbles something about the part only qualifies for a 10% discount and it came out to a whopping $354!! I can get this same skirt from another dealer all the way in Washington state(Acura of Lynwood) for $190 SHIPPED. The moron that I am and I was in a hurry I paid the $354 and left. Next day I decided to call the parts dept. to find out why I was told one thing but it changing when I was there in person. The parts guy told me that the policy is written in the back of the service papers and that nothing in life is free. Yeah I got that part but the problem was that I NEVER went there for service and hence never had the policy that breaks this down and believe me I am the kind of guy that reads fine print disclaimers. The emails I got NEVER mentioned this disclaimers so I was always duped into believing that it would be free since I had over a 1100 points. I decided that I wanted to talk to the CEO/owner of the dealership Chris Connolly. Well first the parts manager Roger put me on hold and after five minutes he comes back and tell me that Chris' voice mail is full and I can't leave a message but if I were to leave my phone number he would give it to Chris Connolly. Reluctantly I left my voice mail since I didn't want Chris getting what I wanted to tell him from a biased party. After a couple of hours I get a call from Chris Connolly that I was not able to pick up being that I was occupied with other errands I had to do. When I was able to listen to the voice mail, I could not believe what the owner/CEO Chris left on my voice mail. He accused me of threatning his employees about how it was unethical for them to do advertise their reward point system(all I asked was a written policy they had about the point system since NOT ONE person gave me the policy but enrolled me anyways and YES I checked all the paperwork). He then told me on the voice mail that he didn't even want to discuss this issue at all and URGED me not to call him back. He went on to tell me that I had no right to question his policies and that his word his final. He then said "Good riddance Mr. _____ and dont ever call me again" This has been my experience with this dealership. Need I say that I won't be doing business with them again? This is just to let people who read this review that your relationship with a dealer just starts at the purchase of the vehicle but after they have your $40,000, some dealers treat you like gold and others like dirt. You guys know how I was treated after the fact. I wish all you guys luck with your buying and service experience with this dealership. Just don't take their word for it. There is a reason why some call dealerships, stealerships and in my opinion Herb Connolly Acura is the latter. Thanks for reading this long review and MY experience. More

We have purchased both an Acura MDX and Acura TX from this dealership over the last several years. From top to bottom they are the best group of car professionals we have ever dealt with. If the vehicl this dealership over the last several years. From top to bottom they are the best group of car professionals we have ever dealt with. If the vehicle has a problem, they fix it quickly and efficiently. Need a loaner? They provide it. Dennis Murray made the car buying experience (something I despise) almost an enjoyable experience. He has a sense of humor, and actually makes you forget your preconceived notion of the slick car salesman. More

I have been a customer of this dealership for many years. Everyone I've ever dealt with in either sales, financing or service has been terrific. To a person, they are all honest, knowledgeable and friendly Everyone I've ever dealt with in either sales, financing or service has been terrific. To a person, they are all honest, knowledgeable and friendly. Kristen, Dennis and Brian all more than lived up to the high standards set by Herb Connolly Acura. Each was a pleasure to deal with. More

Dan Crilley was very knowledgeable about the Acura MDX as well as very helpful in our quest for specific options on the vehicle. The entire process was seamless as the vehicle was being purchased by a leasi well as very helpful in our quest for specific options on the vehicle. The entire process was seamless as the vehicle was being purchased by a leasing company which then leased the vehicle to my company of employment for my use. I never had to interface with the leasing company or the dealership in order to keep the process on track. More

I love my new TL! Dennis Murray at Herb Connolly Acura was just awesome and helped make it happen - he made the stressful car buying experience a pleasure. I was very impressed by his professional servic was just awesome and helped make it happen - he made the stressful car buying experience a pleasure. I was very impressed by his professional service and grateful for his patience, time and effort to put the deal together. I also enjoyed meeting Nana, Jen and Chris Connolly and their great help as well. I highly recommend this dealership and especially suggest that anyone looking to purchase a car go and see Dennis Murray; he's the best! Mary Pat Central MA More