MetroWest Acura

Okay so I brought my mint (8 days old) 2011 Acura TSX to Herb Connolly on Friday to have them install a simple Deck Lid Spoiler. The initial set up was okay, the price wasn't bad (ordered the part online) a Herb Connolly on Friday to have them install a simple Deck Lid Spoiler. The initial set up was okay, the price wasn't bad (ordered the part online) and the dealership was accommodating. All good so far. After about 2 hours of being in the waiting room the service manager comes over to tell me my car is done and he'd like to inspect it with me. Okay, no problem. So we go out and look the car over, everything looks good, though the spoiler is a little bit off. The manager mentions he'd like to have that fixed and I agree. As I am walking past the car I notice little scratches on the deck (trunk). Upon further inspection I see even more scratches around the car. I also noticed this film in front of the spoiler and let them look at it inside. Once the car is brought back inside I see even more scratches, come to find out they washed it with a dirty sponge (manager finds out after) and scratched a bunch of the car. Now at this time the spoiler is wrong AND the car is scratched. Of course i'm starting to get agitated and agree to take a loaner car while they look it over, buff/wax/wash/clean it and fix the spoiler. Told it will take about 3 hours, no problem.. fix it, get back to me. Well I get a call about 2 hours later saying the spoiler has to be removed and another will be ordered overnight, so come by and pick the car up on Saturday afternoon. However the car will be left indoors and protected the entire time. I agree to this, let them keep it and just by chance I drive by the dealer on Saturday to see my car outside, they say it was only briefly, but whatever. Skip Sunday, I just let them handle it all. Come Monday I get a phone call to come pick the car up, so I head up excited to be getting my brand new car back after a hell of a ride with this dealer. I pick up the keys, go outside, inspect the work and all looks good... EXCEPT the drivers door has touch up paint on it. I of course ask right away what this is, at which time the manager says "That wasn't done here". Well this is the only time the car has been out of my sight and around people that could bang it up/touch it up.. so yah.. you did scratch it. Well they agree to look at it, fix the horrible touch up job I can only guess one of the service techs attempted to save their ass by doing, so again I wait. Okay so here we are, I got the spoiler issue fixed, the car scratch-free but now I have to bring it back a couple of times while they "try" to make it look better. So, there you have it. Take from the horrible story what you'd like, but you can imagine I won't be recommending Herb Connolly for anything. More

This was the second car that I bought at ths dealership. Everyone is wonderful! The service department is wonderful! It was definitely a low pressure experience. The sales person that I worked with was Denn Everyone is wonderful! The service department is wonderful! It was definitely a low pressure experience. The sales person that I worked with was Dennis Murray.....he is absolutely fabulous. I came back twice, drove several vehicles and really was able to take my time and make an informed decision. He made it so easy! My experience was so positive...I'll definitely be back again. More

I had no plans to buy a new car until a few weeks ago when I found out that both my front tires were in bad shape. Jason was great to work with. He was patient and wasn't pushy or put any pressure on m when I found out that both my front tires were in bad shape. Jason was great to work with. He was patient and wasn't pushy or put any pressure on me like so many other dealerships tend to do. I would definitely recommend Jason and everyone else at the dealership in both sales and service. More

Jimmy was extremely knowledgeable and helpful, as was the rest of the staff we encountered at Herb Connolly. He knew the cars very well, and was able to show us the available features as well as discuss pros rest of the staff we encountered at Herb Connolly. He knew the cars very well, and was able to show us the available features as well as discuss pros and cons of different models. We felt we had honest feedback, and felt good about our decision to buy a car here. All of the details after we made the decision to buy were handled efficiently, and we had to spend minimal time worrying about them. More

My sales contact (Jason) was great. He was very responsive and proactive without being pushy. The overall team (including finance and service) worked efficiently and they were respectful of my t responsive and proactive without being pushy. The overall team (including finance and service) worked efficiently and they were respectful of my time. Fantastic experience. I will recommend this dealer to my friends. More

Jimmy is a very nice salesman to work with.He doesn't like other sales people very pushy. He introduced each feature of the car and made sure you love the car first. When we discussed about the price, he like other sales people very pushy. He introduced each feature of the car and made sure you love the car first. When we discussed about the price, he was very honest and straight forward. My car buying experience with him is incredible. I strongly recommend him and this dealership to anyone who wants to have a smooth car buying experience. More

Overall a great experience, he brought us every car we asked to look at or test drive, without any pressure. just let us look at test the car and found the answer to any question we had. We were not going asked to look at or test drive, without any pressure. just let us look at test the car and found the answer to any question we had. We were not going to buy originally at this visit, but the experience and perks helped us figure out this was the correct dealership and vehicle for our needs. We'll definitely go here first for our next Acura. Thanks D&E More

This was an excellent purchasing experience. Unlike other dealerships I’ve been to, I felt that there was never any pressure to buy. Jeff Berman, the Sales Rep I worked with was very professional, inf other dealerships I’ve been to, I felt that there was never any pressure to buy. Jeff Berman, the Sales Rep I worked with was very professional, informative, and pleasant to work with. I worked with Jen Katzl on the financing and closing. The experience with her was also very pleasant. She provided me several financing options and extended warranty options without any added pressure. The general theme I got was their goal to inform the customer and let them make a decision. I did feel that the price I paid for my pre-owned Acura MDX was a little higher than what can be found at other dealerships. However, after including other factors such as extended warranty, other incentives, combined with the expected level of service on my future visits (which I am basing on my experience so far), I decided to go with Herb Connolly. More

Dennis was great to work with, he took time to actually listen to what I was looking for in a vehicle and showed me several different options. Never once did I feel rushed or pushed into making a purchase listen to what I was looking for in a vehicle and showed me several different options. Never once did I feel rushed or pushed into making a purchase he let me go to the beat of my own drum. I would highly recommend dealing with and seeking out Dennis if given an opportunity to purchase an Acura, he really made this an overall great experience and I would recommend him to any of my friends or colleagues looking to purchase a new Acura. More

I've bought at least three or four Acuras through this dealership. The sales team is very nice and the service department are beyond exceptional. Jimmy Goon in sales is the man! He's just a good guy, work dealership. The sales team is very nice and the service department are beyond exceptional. Jimmy Goon in sales is the man! He's just a good guy, works hard and a pleasure to deal with. And the service department is what keeps me coming back to this Acura dealership. Who likes getting their car serviced? Really? Well I actually look forward to coming and visiting my team in the service department and checking in the sales team and Jimmy Goon in the Sales office. Hooray Acura! More