MetroWest Acura

It was pleasant to work with Jimmy Goon. He was very helpful with any questions that I had. He was informative and knew a lot about the car's various features. I would recommend all of my friends to wor helpful with any questions that I had. He was informative and knew a lot about the car's various features. I would recommend all of my friends to work with Jimmy when looking to purchase a new vehicle. More

My wife and I went to Herb Connolly Acura to buy a used Toyota Prius, and overall we were satisfied with the service. We worked with Dennis Murray, who was professional, though it took a lot of effort we d Toyota Prius, and overall we were satisfied with the service. We worked with Dennis Murray, who was professional, though it took a lot of effort we did get the car for the price we wanted. Nana, Dennis's manager, was the most helpful one to deal with. Although I do subtract a point in customer service because I felt like we were being spied on by a young salesman who was "fixing" his already immaculate desk right behind us. They seem to have some arrangement wherein every time your salesman goes off "to talk to the boss" and we were left on our own to discuss the offer given, a neighboring salesman suddenly appears within ear shot of your conversation to reorganize a perfectly organized desk, or look for something he never quite finds. So we did face the usual car dealership tactics -- where they are fooling no one but insist on these games. Overall I would recommend Acura for being reasonable with the price and, once the price was decided, the transaction was smooth. They also gave us a nice laugh after the fact. More

My experience was excellent, especially in comparison to the other dealers that I visited during my search for a new vehicle. The only issue that I had was due to my salesperson quitting a few days after I the other dealers that I visited during my search for a new vehicle. The only issue that I had was due to my salesperson quitting a few days after I agreed to a price and placed a deposit. There were some communication gaps that resulted in me not getting my vehicle for almost 2 weeks. More

I recently made a purchase of a 2008 Honda Accord at Herb Connolly Acura of Framingham. I dealt with Chris Connolly, Nana Hagan and Jen on the financing side. The reality is that I have been a customer of He Connolly Acura of Framingham. I dealt with Chris Connolly, Nana Hagan and Jen on the financing side. The reality is that I have been a customer of Herb Connolly since 1998 and I have nothing but high praise on both the sales and service side of the business My recent purchase was unexpected as my Acura was totaled as a result of hitting a deer and the high mileage accumulated. Having just taken a big loss on my home sale I was not in a position to purchase a new vehicle and my need was to keep the payments as low as possible. The Herb Connolly team went above and beyond the call of duty to get me in a quality vehicle that met my needs and budget and in doing so re-affirmed the customer loyalty and respect that they have for their customers in these challenging times. On the service side I have many examples of the Herb Connolly team going above and beyond as well to insure safety and to accommodate for busy schedules with loaner vehicles and sensitivity to avoid inconvenience. Karen and Tim have demonstrated this without exception backed by Jim Brown's leadership in doing everything possible to keep customers happy, safe and coming back for service. Tim was the most recent example by making it a priority to have the engine sensor light checked out for safely as he knew that I would be traveling extensively once I left the dealership. Respectfully, Steve Davis Hopkinton, MA More

Dennis was extemely professional, friendly and knowledgeable and we really enjoyed working with him. He was very thorough and patient as well. Dennis did a great job educating us on the differen knowledgeable and we really enjoyed working with him. He was very thorough and patient as well. Dennis did a great job educating us on the different packages available. We would definitely recommend Dennis to anyone interested in buying an Acura. More

My experience overall with the dealer was ok. The price I paid for the car was great and Jason was very friendly. I did have a couple of issues when I went to pick up the car that made me a little unhappy. F paid for the car was great and Jason was very friendly. I did have a couple of issues when I went to pick up the car that made me a little unhappy. First thing was during the negotiations I requested that the gps be updated with 2011 cd because I do a lot of driving for work. I was told that it would be updated. I also asked the financing person to make sure it was updated during the paper signing. When I got home and checked the version of the gps I realized that it was the version from 2007. I called the sales manager and told him what had happened and he said that they do not update the gps and I need to buy one for $185. I was not happy because I just spent alot of money and now he tells me I need to spend more for something that I was told would be done. I feel like I was lied too. The other issue was there were no manuals with the vehicle when I picked it up. I was also told that my spare key would be shipped to me after it was repaired, It wasn't, I had to go back to the dealer (45 min drive) to pick it up. They could have made my experience great if they did what they said they were going to do. More

Jeff was a pleasure to work with. He did not put any pressure on me to buy the car. All of my questions were answered about the car and I believe received a fair deal. I would reccomend Herb Connolly pressure on me to buy the car. All of my questions were answered about the car and I believe received a fair deal. I would reccomend Herb Connolly dealership to everyone I know. I pickup up the car today and Jeff walked me through the entire car. Jeff is outstanding. More

We came to Herb Connolly on the recommendation of a friend. We were very happy we did! From the moment we stepped into the dealership, we felt at ease with our salesperson, Dennis Murray. He answere friend. We were very happy we did! From the moment we stepped into the dealership, we felt at ease with our salesperson, Dennis Murray. He answered all of our questions (believe me, we had many!) with patience and helped us find the perfect vehicle! We LOVE our new Acura MDX. Thanks to Dennis and all of the other associates that help make our transaction go so smootly! More

The total experience was excellent. From negotiation to delivery all parties provided consistent, excellent customer service. What I was told would happen, happened. Even after I drove off the lot, the dea delivery all parties provided consistent, excellent customer service. What I was told would happen, happened. Even after I drove off the lot, the dealer was continuing to assist with questions and follow through. Will use again and would highly recommend. More

I would highly recommend this dealership. My salesman Vinny Pastore was excellent. Within minutes of my call to him he found the exact car I was looking for. He worked diligently to get the transaction Vinny Pastore was excellent. Within minutes of my call to him he found the exact car I was looking for. He worked diligently to get the transaction processed as quickly as possible! Vinny was very knowlegeable about the car and reviewed every aspect of it before I left the dealer. He was also patient with my endless questions (even after I purchased the car). Vinny is a credit to your team. I would not hesitate to purchase another car from him or your dealership. Thank you. Sherry Bergonzi More