MetroWest Acura

everything about this placed screamed turn around and run one guy says one thing another says something totally different they pass the buck when you need answers........ bought a used acura because my daugh one guy says one thing another says something totally different they pass the buck when you need answers........ bought a used acura because my daughter loved the car (only reason) it took 2 weeks of bs to finally get the car when we purchased the car it had brand new michilin tires all around i would say 250 apeice would be cost of each tire after a week of holding the car hostage we get the car with 4 nexon tires on it (about 84 dollars apeice) they tell me they were watching out for my daughter(being a certified car and all) they wanted to make sure she was allset because the tires only had 5/32 of a tread left. so they replaced them now i know i can see preaty good for a 55 year old and i even pointed out to my daughter the new michilin tires after the test drive would be worth 1100 alone and they really complimented the car as i watched her drive off with the salesman we took pictures of the car when she returned finished the deal and then were told we could get the car the next day......well that turned into a week of waiting while they apparantly ransacked the car............... i asked since we bought the car with michilin tires on it why did they replace them with a totally inferior brand (since it was a certified car and they were watching out for my daughter right)....... my answer was more BS BS BS BS BS BS i will never step foot in that dealership again and i would like to believe if Herb Connolly knew of the deceptive antics of the people he employs they would not be still working for him........... there were more problems and time wasted before we recieved our already paid for car............ remmember two things when you are curseing under your breath first the attorney general of massachusetts phone number............AND I TOLD YOU SO!!!!! More

This was my first Acura purchase, and after visiting all the competing dealers and brands (Infiniti, Volvo, Audi...), I am thrilled with my purchase and experience at Herb Connolly Acura, and was very pleas the competing dealers and brands (Infiniti, Volvo, Audi...), I am thrilled with my purchase and experience at Herb Connolly Acura, and was very pleased to be working with Dennis Murray. Having recently purchased two other cars, my experience at Connolly Acura and with Dennis exceeded all my expectations and other experiences. Dennis treats his customers will respect and knows his product, but does not push in any way. When it came time for price negotiation, there was no "good cop, bad cop". I had done my reserach and had a solid price somewhere else, and Dennis immediately got his sales manager to meet it, and in the end, beat it. I am very happy with my overall experience and have already given Dennis' name to other friends in the market for new cars. More

I am a return customer and bought new 2012 Acura MDX. I am a return customer and bought new 2012 Acura MDX. The sales man was friendly and nice. The price of car was good and car is good quality. I am I am a return customer and bought new 2012 Acura MDX. The sales man was friendly and nice. The price of car was good and car is good quality. I am enjoying the new car. More

I have been a customer of Herb Connolly since 2003 when I bought a new Acura MDX. Since that time, Herb Connolly has provided my regular service interval maintenance and on two occasions for auto body servic bought a new Acura MDX. Since that time, Herb Connolly has provided my regular service interval maintenance and on two occasions for auto body services. I would rate each of these service occurances with five stars. The service staff is courteous, knowledgable, and very competent. However, my last two service experiences have been better than five stars because they involved emergency situations for me. On both occasions, I needed 24 hour turnaround service of my wonderful 230,000 mile 2003 Acura MDX due to important business commitments. Kevin provided scheduling and coordination services for me in a way that made me feel that he was a member of my family. Really! And when I picked up my car and drove it home, I had a good feeling that my car's problems were resolved properly. The next morning when I drove it on a 130 mile trip to my client and back home, I realized that all of the issues (large and small)that my car had and that I was living with went away. It performed like the day I bought it. I was going for 300K but I really think that 400K is now possible because of Donny, the Herb Connolly mechanic that transformed my 230,000 mile SUV into a new vehicle. Wow!! More

Brandan and Brian were a pleasure to work with, Great customer service. They answered all of my questions in an honest and straightforward manner. It was a very seamless experience form trade in to pur customer service. They answered all of my questions in an honest and straightforward manner. It was a very seamless experience form trade in to purchase. I would highly recommend Connolly Acura to family and friends More