MetroWest Acura

Jimmy Goon was very responsive to our questions, friendly and patient, not pushy, as we decided which vehicle was best for us. He was very knowledgable about the car and thorough as he walked us through the and patient, not pushy, as we decided which vehicle was best for us. He was very knowledgable about the car and thorough as he walked us through the new car orientation. More

I had a very pleasant experience purchasing my 2011 MDX at Herb Connolly in Framingham thanks to Dennis Murray. Dennis's business card says 'sales consultant' and that's exactly what he is. At no point dur at Herb Connolly in Framingham thanks to Dennis Murray. Dennis's business card says 'sales consultant' and that's exactly what he is. At no point during our interactions did I feel like I was working with a "used car salesman". He never pressured me, and patiently answered all of my questions. After our test drive, he let me take the car home to show my family so I could get their input which was so much more convenient than having to schedule a second trip to the dealership with my wife and kids. As the deal was wrapping up, he was an advocate for making sure everything was perfect with the car. Dennis even replied to my emails on his day off as he knew I was up against a tight deadline. I wouldn't hesitate to recommend Dennis to a colleague or friend looking to buy an Acura. More

He was very easy to talk to. Knew what I wanted and got what I wanted. I highly recommend going to this dealership and buying through Jay. what I wanted. I highly recommend going to this dealership and buying through Jay. More

I worked with Dennis Murray on the purchase of a used vehicle. I called to ask some questions about the car, and upon deciding to go in for a test drive, scheduled an appointment. The car was ready when vehicle. I called to ask some questions about the car, and upon deciding to go in for a test drive, scheduled an appointment. The car was ready when I arrived, and Dennis answered all my questions about it. When he didn't know the answer, he did some research to find out. I bought the car, which was already priced below book value, after a quick, painless negotiation process. However, when I got it home, I realized that the CD player was not working. I called Dennis to inform him and he worked with the service department to determine a remedy. It turned out that the entire radio had to be removed, so the dealer worked with the manufacturer to secure a replacement and install it for me, free of charge. All along the way, Dennis checked in with me to make sure the service department and I were working together. The service department was courteous and on-time, but Dennis was really a gem. I recommend Connolly Acura, and especially Dennis Murray, without reservation. More

Dennis did an outstanding job in accomodating my every request and answering all my questions about purchasing a used TSX. It is not his fault that in the end I found a car that was a perfect fit for me a request and answering all my questions about purchasing a used TSX. It is not his fault that in the end I found a car that was a perfect fit for me at another dealership. A+ More

the customer service was great with dennis murray when it came to the sale of the car and when i had a issue with my deal kim fiore help me with my questions and both were above average when it comes to be f came to the sale of the car and when i had a issue with my deal kim fiore help me with my questions and both were above average when it comes to be friendly More

I found Jimmy to be very helpful, and determined to find me the best possible deal for my budget, and my needs. I ended up with exactly what I went in looking for, and found the experience at Herb Connolly me the best possible deal for my budget, and my needs. I ended up with exactly what I went in looking for, and found the experience at Herb Connolly Acura far superior to my experience with the last dealer I purchased from. Jimmy was an excellent salesman. I highly recommended him. Also, Rich Tsai in financing was able to get me an amazing rate on my vehicle. Thanks More

I have been a customer of Herb Connolly Acura Service Department for 6 years. The service department has consistently taken care of any and all issues I may have had. My thinking is if the service depart Department for 6 years. The service department has consistently taken care of any and all issues I may have had. My thinking is if the service department is that good why not buy from Herb Connolly Acura. Never had an issue. They're great. More

Horrible experience. Sold us a lemon and would not take responsibility for it. To the point of not allowing the service department to perform work on the vehicle and when inspected in the month of February responsibility for it. To the point of not allowing the service department to perform work on the vehicle and when inspected in the month of February, put a January sticker on the car and wouldn't provide the safety sheet that all Massachusetts Safety Inspection Sites provide. Within owning the car for a day it had two leaks and brakes failed. Vinnie does not respond to voicemails and hides behind the service team making them speak to the customer. Service apologized multiple times and also agrees that it is not right but Vinnie is not allowing them to even look at the car. Horrible, horrible experience. Do not go here if you are buying used. They are not worth your time or money. Look elsewhere. More

It was a nice experience to buy a new SUV from Herb Connolly Acura. Jimmy was very professional and helpful throughout the whole process. He is also very patient when demonstrate usage of the electroni Connolly Acura. Jimmy was very professional and helpful throughout the whole process. He is also very patient when demonstrate usage of the electronics and nice feature of the MDX. More