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Metro Lexus
Cleveland, OH
3,001 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,001 reviews
March 08, 2025
Simon was great as my salesman rep. He was very informative. Knowledgeable of the product, and available to the customer. He was very informative. Knowledgeable of the product, and available to the customer. More
by jfrye1976
March 08, 2025
Everything was explained and after they sent me the results of the diagnostics, the car was ready within hours. By the way my Lexus is 13 years old. results of the diagnostics, the car was ready within hours. By the way my Lexus is 13 years old. More
by gold4scott
Employees Worked With
March 07, 2025
I worked with Maria during my experience. She worked with me very well and went above and beyond making sure I had an exceptional experience. She worked with me very well and went above and beyond making sure I had an exceptional experience. More
by Achambliss93
Employees Worked With
March 07, 2025
We have been dealing with Metro Lexus for over 20 years. We have had excellent service and would never consider going anywhere else. We love our Lexus!! This is Lexus number 7. We have had excellent service and would never consider going anywhere else. We love our Lexus!! This is Lexus number 7. More
by Rfsmith623
March 07, 2025
Terry Raney is simply the best. I have leased my last 7 RX's from Metro-the last two from Terry. She is professional, knowledgeable, and she made the experience enjoyable. I have leased my last 7 RX's from Metro-the last two from Terry. She is professional, knowledgeable, and she made the experience enjoyable. More
by Rhginc
March 06, 2025
Seth was very helpful in educating us about the product and options, and in stewarding us through the buying process. and options, and in stewarding us through the buying process. More
by jmellinger
March 05, 2025
I am a difficult customer to satisfy. I ask tons of questions and can get a bit demanding at times by asking for unnecessary information. Terry Ramey at Metro Lexus handled me well with a I ask tons of questions and can get a bit demanding at times by asking for unnecessary information. Terry Ramey at Metro Lexus handled me well with a smile throughout the entire purchase process. She answered all of my questions. She handled me as good a sales rep can to keep me interested in my SUV of interest. I feel Terry did a good job representing Metro Lexus I plan on recommending her to anyone I know who is interested in a Lexus purchase. Thank you Terry Ramey.. More
by Paulgera
March 04, 2025
Candice was phenomenal, no heavy handed sales tactics. She listened to my requirements and worked with me to choose the perfect car! She listened to my requirements and worked with me to choose the perfect car! More
by akzavagno
March 04, 2025
Terry Ramey provided an outstanding experience from start to finish! Her professionalism, knowledge, and dedication to customer satisfaction made the entire process smooth and enjoyable. We truly appre start to finish! Her professionalism, knowledge, and dedication to customer satisfaction made the entire process smooth and enjoyable. We truly appreciate her attention to detail and commitment to ensuring we had the best possible experience at Metro Lexus. Highly recommend working with Terry for anyone looking for top-notch service! More
by natalief
March 03, 2025
Overall the experience was amazing. They had the car ready to go and got my fiancé and I in and out in no time. They had the car ready to go and got my fiancé and I in and out in no time. More
by ahehriv
Employees Worked With
