Metro Honda

Bought a great car! I just purchased a 2015 Honda CRV from Lawrence Feng at Metro Honda with low mileage for a fair price. If you are looking for a car, new or used, ple I just purchased a 2015 Honda CRV from Lawrence Feng at Metro Honda with low mileage for a fair price. If you are looking for a car, new or used, please see Lawrence Feng at Metro Honda. I know that I will be back to see him the next time I am in the market for another car! More

Service Department Experience My car was in for service today. I had a fantastic experience. My service writer was Gordon Jackson and he was very friendly, professional and made s My car was in for service today. I had a fantastic experience. My service writer was Gordon Jackson and he was very friendly, professional and made sure all of my concerns were addressed. More

A place to go to have your Identity mixed up with another. Had a xxxxing horrible experience after buying my car here at this dealership. Somehow someway these idiots mixed up my information with another cust Had a xxxxing horrible experience after buying my car here at this dealership. Somehow someway these idiots mixed up my information with another customer. I've been getting spammed email with this customers information dated back since May 2016. Been calling, emailing them to get this problem resolve. After many attempts and a bunch of false promises on correcting the issue, I continue on getting emails with this customer's info. Their explanation is that their salesperson or keyboard xxxxxx like to copy & paste information when filing your paperwork so having a mix up here & there are normal. Normal my xxx!!! That's my privacy, that's my infos that are currently mixed up with someone else and that someone else have my infos...etc. If you want your identity mixed up with someone else or even stolen then this is the place to go to. More

Excellent customer service! Peng Will was the point of contact when we purchased our new car, we were referred to him for his customer service. We initially spoke to him on the p Peng Will was the point of contact when we purchased our new car, we were referred to him for his customer service. We initially spoke to him on the phone and explained what we wanted by our appointment time he had everything drawn up and ready! I was amazed by his efficiency and kindness. More

Satisfaction of trading car My experience at Metro Honda was excellent. The sales employee Delanie Morales was very friendly, helpful, and patience! She worked with me on my trad My experience at Metro Honda was excellent. The sales employee Delanie Morales was very friendly, helpful, and patience! She worked with me on my trade and gave me a great deal on my "new" Honda Accord. I did not feel rushed at all!! I'm so happy with my purchase! Thanks! More

Metro honda Metro Honda was a great dealership to work with. The salesmen Kyle Stover went above and beyond and made the process easy. Alejandro Almandariz in fin Metro Honda was a great dealership to work with. The salesmen Kyle Stover went above and beyond and made the process easy. Alejandro Almandariz in finance also expedited the process and was helpful More

Vehicle Service Sandy Ireland was very helpful. She was a professional in that she knew how to answer my questions and address my concerns by stating facts. She was n Sandy Ireland was very helpful. She was a professional in that she knew how to answer my questions and address my concerns by stating facts. She was not rushed but she was rather patient and very pleasant. My car was done in a very timely manner. I will not only come back to this dealership, I will highly recommend it to others. More

Bait and Switch. Sales Tactics.BEWARE! Metro Honda offered that once we return the lease vehicle and get a new lease from them, then, they will cover for the turn-in fee. The only fee I am Metro Honda offered that once we return the lease vehicle and get a new lease from them, then, they will cover for the turn-in fee. The only fee I am ONLY responsible for was the excess mileage and I was given an exact amount of $363.75 Whlie still at the dealership, my wife noticed that Metro Honda did not even include such said offer to the Purchase?Lease Agreement. So, she and I, took this to the Finance Manager whom he said that we need to check with the salesrep who handle our transaction. The salesrep looked surprised and said that he will asked his sales manager. Finally, the annoyed sales manager, John Laine, scribbled something on the Leased Vehicle Return Receipt. Last week, we received a surprised bill in the mail from Honda Financial for the following items: 1. Excess Mileage - that's OK we know about this and even match the amount 2. Disposition Fee (Turn - In Fee) - $350.00 - this is now a surprise - called Metro Honda. Even emailed to John Laine 3. Sales Tax and Fees - $57.10 - based on what? This is a surprise. Metro Honda salesrep, Samson Gocela won't comment over the phone. Today, November 29, 2016 - I emailed Metro Honda attention to: John Laine and Samson Gocela. On my email I authorized my wife to deal with both of them. On my email, I also requested that Metro Honda response to me in writing. My wife called Metroi Honda and John Laine never pick up her call. She left a voice message. Later in the afternoon, Samson Gocela, called my wife and told her over the phone that John Laine will mail a payment of $350 to Honda Financial. Where's the proof? Where's the written response or email response? My wife questioned about the $57.10 charges and Samson Gocela cannot answer. Metro Honda Dealership - Montclair, CA . Attention: John Laine, please answer my email via email (in writing, as requested). More

MetroHonda Experience. Excellent customer service.... Did everything possible to meet my needs. Would gladdly recommend Jose Pueblas as a sales advisor without a doubt.... Excellent customer service.... Did everything possible to meet my needs. Would gladdly recommend Jose Pueblas as a sales advisor without a doubt.... Will definetly look forward to do business with Metro Honda again. More

Great service Great customer service very helpful very professional & made things very easy. I'm very happy with my new car Honda is very great & very affordable Great customer service very helpful very professional & made things very easy. I'm very happy with my new car Honda is very great & very affordable More