Metro Ford of OKC - Service Center

Kept my appointment time and explained everything to me that was done to my vehicle. Call me back on the road in a very timely manner. that was done to my vehicle. Call me back on the road in a very timely manner. More

Perfect service. Would not change a thing. David went above and beyond for us. Will be back. Would not change a thing. David went above and beyond for us. Will be back. More

Denise was very polite, kind & professional. She was also very helpful and quick. I had my 3 year old daughter with me & it seems she got things done more quickly so we didn’t have to wait as lo She was also very helpful and quick. I had my 3 year old daughter with me & it seems she got things done more quickly so we didn’t have to wait as long. Thank you!! More

Excellent service. Recommend other maintenance services to keep my vehicle running at its best. Will visit again Recommend other maintenance services to keep my vehicle running at its best. Will visit again More

Denise was able to direct me to cost saving idea to go buy lug nuts and then metro was able to rotate my tires buy lug nuts and then metro was able to rotate my tires More

They listen to the customer and do good work at a reasonable cost on time reasonable cost on time More

Took an hour and a half work am appointment for an oil change, but it got done. change, but it got done. More

The service department has terrible customer service. They had my car for almost 2 weeks (5/12- 5/23) for water pump replacement and they did not contact me ONCE for an update on my vehicle. I called the They had my car for almost 2 weeks (5/12- 5/23) for water pump replacement and they did not contact me ONCE for an update on my vehicle. I called the day before we brought the car in to determine this was something they would be able to handle and how long it would take to complete thinking we were on the same page. David Duggan the service advisor was very rude and stated he did not call to provide updates because "he did not have anything to update" to which I reminded him that a delay in service or promised delivery date is a necessary update to a customer especially since I had to rent a car for the additional days each failed completion date. A customer having to call every few days just to check in for a completion date and understand what was taking so long as they originally quoted me 2-3 business days is not good customer service. I was promised 3 different completion dates and none of them were met. We talked to the Service Manager Scott who promised to personally update us on the status but similar to David's promises he lacked follow through. Customer service and experience despite being something they guarantee in the Metro Ford Service Agreement were absolutely missing from my experience. I have had my car worked on at a different service center as I was still having issues but did not want to bring my car back here. I would not recommend anyone to have their car serviced here, just go to Cavender. More

Justin and Bobby got every thing done in a reasonable time as things worked outfor them time as things worked outfor them More

What Others Say This dealership had a very friendly staff, great service, quick to answer questions, and an overall great facility. Chris and team were great to work with. We were in and out in reco staff, great service, quick to answer questions, and an overall great facility. Chris and team were great to work with. We were in and out in record time. Great customer service I would definitely recommend anyone looking for a new fits to go to Metro. More