Metro Ford of OKC

Got a good deal on the car, as it was a concierge vehicle previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, et previously. But, in order to get the deal, they made the “Metro Ford Guarantee” package (where you pay like $2,000, but get lifetime oils changes, etc free) “Mandatory.” I’m not sure we would have purchased that option if we could have bought the car without it. Then, we were told one price, but the numbers were put in wrong on the trade-in value by mistake- so, when we got back to the finance section, the final monthly amount ended up being more than we were told/wanted it to be. Again, it was a descent deal overall, so we proceeded with the purchase, but it didn’t exactly give us the “good vibes” of getting a new car. I don’t have full confidence that they will always do everything promised. I got a very distinct feeling that we were “sold” a lot of stuff, but it could be harder to actually get the services done in the future. I think time will tell on that one. As we bought the extended warranty (which we had planned to do anyways), and were forced to get the Metro Ford Guarantee package- I hope they live up to their end in the future! More

The staff was professional and courteous and had my vehicle when promised. They acted like they care and I was appreciated. vehicle when promised. They acted like they care and I was appreciated. More

Last time I got an oil change and tire rotation, they changed the oil and charged me for the tire rotation. I marked the tires and they didn’t rotate them. I came back to get them rotated and nd they did changed the oil and charged me for the tire rotation. I marked the tires and they didn’t rotate them. I came back to get them rotated and nd they did rotate the tires, but they also did another oil change I didn’t need. All other times they have been great More

Fast service. They didn’t have me in the system when I made my appointment on the dealership website though. I got reminders too. The guy at the counter was short They didn’t have me in the system when I made my appointment on the dealership website though. I got reminders too. The guy at the counter was short with me like it was my fault the site was messed up. I have to drive from Chickasha. Also, they forgot to clear my check engine light. More

Dustin in the service department was friendly, efficient, and kept us informed. I also went to the parts department to make a purchase. They didn’t have it in stock, but went above and beyond by sending some and kept us informed. I also went to the parts department to make a purchase. They didn’t have it in stock, but went above and beyond by sending someone to the warehouse to pick it up so I wouldn’t have to make another trip. More

Ellsworth has been great to work with. Buying a new vehicle is usually a pain but Ellsworth found the exact vehicle I wanted and had the entire transaction ready when I arrived. 5 Stars!! Buying a new vehicle is usually a pain but Ellsworth found the exact vehicle I wanted and had the entire transaction ready when I arrived. 5 Stars!! More

Wonderful experience! !! Ms.Graham showed me the trucks I was inquiring about without hesitation. Ended up getting a new truck on the same day I went in!!! !! Ms.Graham showed me the trucks I was inquiring about without hesitation. Ended up getting a new truck on the same day I went in!!! More

It was so convenient to have my truck picked up and returned after the service! returned after the service! More

Looking for a used F150 for our son, and we thought this one was very fairly priced.... $23,200....we didn't haggle. We said sold, we will buy the truck. The invoice comes back at OVER $30,000. They sai one was very fairly priced.... $23,200....we didn't haggle. We said sold, we will buy the truck. The invoice comes back at OVER $30,000. They said since we weren't financing or trading in a vehicle, the internet price wasn't valid. Mind you, early on in our visit, we told them we would be paying cash and not financing or trading in a vehicle. Zero mention of the price changing. A test drive and about 90 minutes later.....price change. They will lie and tell you we tried to negotiate or asked them to cover an independent third party inspection....complete lie. We offered to pay their advertised price. AVOID AVOID AVOID More