Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 5,073 reviews
May 21, 2018
Great Dealership Had a excellent experience with all the staff I encountered during our process of buying a new vehicle. It was a hour away from where we live but well Had a excellent experience with all the staff I encountered during our process of buying a new vehicle. It was a hour away from where we live but well worth the drive. I happened to decide on this dealership because of all the high reviews, which was a great decision! More
by SHUFIT
Verified CustomerEmployees Worked With
Victoria McLaughlin, JT Tibbits, Michelle Hamel, JJ Salerno, Bill Hearley
May 20, 2018
Breaks/Tires/Oil Change Dropped off my Explorer to get and oil change and have them check my rear brakes. During inspection it was noticed that rear tires were also marginal Dropped off my Explorer to get and oil change and have them check my rear brakes. During inspection it was noticed that rear tires were also marginal. Jay from the SVC desk called and informed me, gave me an estimate, and took care of getting the repairs completed, all in the original time frame requested. More
by Adam R Jr
Employees Worked With
Jay Ostrander
May 19, 2018
TROY HANLON EXCELLANT THE BEST SERVICE SO FAR AT THIS DEALERSHIP TROY HANLON LISTENED TO ALL OF MY CONCERNS AND IS HIGHLY SKILLED IN CUSTOMER RELATIONS.COMPAIRED TO THE PRE THE BEST SERVICE SO FAR AT THIS DEALERSHIP TROY HANLON LISTENED TO ALL OF MY CONCERNS AND IS HIGHLY SKILLED IN CUSTOMER RELATIONS.COMPAIRED TO THE PREVIOUS VISITS THIS WAS THE BEST. More
by DHHOTALING
Employees Worked With
Michelle Hamel, Troy Hanlon, Jay Ostrander
May 19, 2018
Fantastic Service Every time I come here for service I am more and more surprised. Roger always fits me right in even though I never have an appointment and gets me in Every time I come here for service I am more and more surprised. Roger always fits me right in even though I never have an appointment and gets me in and out as quickly as possible. One of the technicians even came out to show me my air filter and how dirty it was. I never would've have known to change it. Thank you so much to the entire staff, keep up the great work! More
by SUSANCERONE
Employees Worked With
Roger Gordon
May 18, 2018
Prompt and efficient service Had limited time and no appointment...needed 4 new tires and an oil change. I had a good price on the tires and was promised they could get job accom Had limited time and no appointment...needed 4 new tires and an oil change. I had a good price on the tires and was promised they could get job accomplished - 2 hours. Also did a 4 wheel alignment. Total price under $500 and completed as promised. More
by STREXLER1949
Employees Worked With
Rob Hitchcock, Gary Askew
May 18, 2018
Very accommodating on all occasions, I have found all employees of Metro Ford to be very accommodating of my physical disability and adjust the way the process work to a on all occasions, I have found all employees of Metro Ford to be very accommodating of my physical disability and adjust the way the process work to assist me. More
by MIMI
Employees Worked With
I ddi not get any specific names
May 17, 2018
Great Service Experience I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They I have been servicing vehicles at Metro Ford since my 1st Metro Ford purchase in 1987. I currently service 5 Ford vehicles at Metro Ford now. They look over each vehicle, let me know what needs work now, and what to plan on In the future. The work has been done well, and I feel done at a competitive price. As a testament, we do a lot of long trips and experienced no problems on the trips. Two vehicles are over 20 years old. More
by bobmerry726
Employees Worked With
Troy Hanlon, Gerry Dariano, Don Eden, Jay Ostrander, Rob Hitchcock, Gary Askew
May 17, 2018
Vehicle purchace I was a pleasure dealing with Nichole. I would suggest anyone ask for her by name. I can’t say enough about there service dept as well. Ask for Troy. I was a pleasure dealing with Nichole. I would suggest anyone ask for her by name. I can’t say enough about there service dept as well. Ask for Troy. More
by PIZZASEED1
Employees Worked With
Eric (mechanic), JT Tibbits, Nicole Bellanger, Troy Hanlon
May 17, 2018
Great Buying Experience! Forget the stereotype of pushy car salesmen! Dealing with Dave, Joe and Michelle was painless from the start. They took good care of me, helped me g Forget the stereotype of pushy car salesmen! Dealing with Dave, Joe and Michelle was painless from the start. They took good care of me, helped me get the exact 2018 F150 I wanted, gave me a great deal! They were great communicators all through the process, And Darlene was very patient dealing with my 100 + 1 questions about how to use all the hi-tech features in my new F150. And I just love the vehicle, much improved over my 2005 F150 which I also loved! More
by IRWINDNATHANSON
Employees Worked With
Darlene Shafran, Dave Dariano, Michelle Hamel, Joe Camuglia
May 16, 2018
Great buying experience A very pleasant buying experience. No stress and very fair pricing. Service over the top as I was treated as a valued client as soon as I stepped i A very pleasant buying experience. No stress and very fair pricing. Service over the top as I was treated as a valued client as soon as I stepped in the door even though i5 was my first visit to the dealership. More
by DANODANO
Employees Worked With
Kevin Ruscio
