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Metro Ford
Schenectady, NY
4,995 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,995 reviews
April 24, 2018
Great Experience Went in expecting a car lingo and hassle, got Joe Shanks and he was super helpful and just a great guy. Got the car I wanted and worked with JT on fi Went in expecting a car lingo and hassle, got Joe Shanks and he was super helpful and just a great guy. Got the car I wanted and worked with JT on financing who was just as helpful. I'll be sending my friends and family to Joe and Metro Ford - couldn't be happier. More
by NICOLE.CASTELLE
Verified Customer
April 24, 2018
Thanks The people are so good with providing services and are very friendly. I highly recommend Metro ford. I am happy with the truck I bought. The people are so good with providing services and are very friendly. I highly recommend Metro ford. I am happy with the truck I bought. More
by BLIDONE
April 24, 2018
Great service This is the second vehicle that I have leased from Metro Ford. They are always friendly in eligible. I love my new vehicle. The staff is fantastic! This is the second vehicle that I have leased from Metro Ford. They are always friendly in eligible. I love my new vehicle. The staff is fantastic! More
by DBINGHAM1962
April 24, 2018
Happy Buyer, Awesome Dealer I gave this dealer five stars because from the moment we walked in, we felt that they not only wanted our business, but listened to us as well. We ha I gave this dealer five stars because from the moment we walked in, we felt that they not only wanted our business, but listened to us as well. We had been to a few other deals in the process of finding a new car and Metro Ford and Nicole were the first ones to listen to what we wanted and helped make it happen! Nicole was professional and very personable. It was awesome working with her. JT helped us with the financing portion and was also great to work with! More
by JSAPP615
April 24, 2018
Happy with the deal Very friendly, good service and a fair deal. And thanks to Darlene for coming in on her day off so I could pick up my vehicle. Very friendly, good service and a fair deal. And thanks to Darlene for coming in on her day off so I could pick up my vehicle. More
by GSLADE57
April 23, 2018
Very Heads Up Service/Mechanics I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service I brought my Shelby Cobra 500 in to have my wheels exchanged, stock wheels to some aftermarket wheels. Lucky for me the mechanic working on my service opened the new wheels and noticed 2 were matte finish and 2 were gloss. The shipper mixed up the order sending 2 different sets of wheels. I was able to get the order straighten out and my car is back in the garage with great new wheels, properly mounted, balanced and they all MATCH! LOL! Front end was aligned and all good. One more thing. I received a $25 BD gift card from Metro. My total bill was up there as I needed 4 new air pressure reading devices, not cheap. Naturally I wanted to use my newly received gift card. I picked up my car at 3:30 Saturday afternoon, service desk was closed so I went directly to the cashier. There I was told I couldn’t use the gift card that I had to use it at the service desk. What???? Same company, same building, my bill was sent to the cashier... Bad deal for me. Recently I spent 45K on a new Transit 250, had a bill for $810 for my car, but couldn’t use a $25 gift card that Metro sent me to use on my next service....... This is why I gave them a 4 star rating instead of a 5 star. More
by JMCGARRY2591
Employees Worked With
Who ever worked on my Cobra was one smart person.
April 21, 2018
Purchase Escape and service I am a repeat customer and continue to be very happy with Metro Ford. Darlene is a great salesperson and this is second car I have purchased through h I am a repeat customer and continue to be very happy with Metro Ford. Darlene is a great salesperson and this is second car I have purchased through her. I highly recommend More
by Jim2017escape
April 21, 2018
Long time customer My spouse and I have shopped Metro Ford for close to 30 years. We have gone other places but always seem to buy here. This is mumber 6 ! My spouse and I have shopped Metro Ford for close to 30 years. We have gone other places but always seem to buy here. This is mumber 6 ! More
by PARDACK
Employees Worked With
April 21, 2018
very good tony was the best and also dave they got me the best deal. I just recently bought a 2018 ford fusion there for my daughter and they were great then al tony was the best and also dave they got me the best deal. I just recently bought a 2018 ford fusion there for my daughter and they were great then also More
by BENGAL1969
Employees Worked With
Tony Simone
April 20, 2018
Routine Maintenance I just had a great routine maintenance check on my Fusion Hybrid. Metro Ford did right by me. I will definitely return to Metro Ford for auto servic I just had a great routine maintenance check on my Fusion Hybrid. Metro Ford did right by me. I will definitely return to Metro Ford for auto service. More
by KEN
Employees Worked With
