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Metro Ford
Schenectady, NY
4,995 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,995 reviews
May 05, 2018
Fantastic, prompt service provided by professionals I stopped in after a reminder call for service for my Ford Escape. They took my car in immediately, and provided prompt professional service in a sw I stopped in after a reminder call for service for my Ford Escape. They took my car in immediately, and provided prompt professional service in a swift manner. Salesman Kevin Ruscio stopped to chat as I was waiting. More
by TRACHLAW
Verified Customer
May 03, 2018
Exciting Great dealership to purchase a vechicle. The sales consultant Nicole was very knowledgeable and professional. Nicole. showed us different models and Great dealership to purchase a vechicle. The sales consultant Nicole was very knowledgeable and professional. Nicole. showed us different models and helped us find the right model we were looking for. More
by TJOHNSO2@NYCAP.RR.COM
Employees Worked With
May 03, 2018
Body work Gary was great. The process took a quick amount of time unlike this review. Was kept in the loop for the whole time Really appreciate it Gary was great. The process took a quick amount of time unlike this review. Was kept in the loop for the whole time Really appreciate it More
by cartersw10
Employees Worked With
May 02, 2018
Inspection Evrything went greatvall the staff was excellent and courteous answered any questions I had, the video they send you showing how the inspection is goi Evrything went greatvall the staff was excellent and courteous answered any questions I had, the video they send you showing how the inspection is going is awesome helps to let you know where they're at in the process. Love bringing my car there for service would reccomend to anyone. More
by Aniceah11
May 02, 2018
Warranty work. Great experience. Service guy Brian Introne was fantastic. Extremely helpful and friendly. Answered all my questions and very helpful. Overall easy, n Great experience. Service guy Brian Introne was fantastic. Extremely helpful and friendly. Answered all my questions and very helpful. Overall easy, no stress and very happy. More
by tkline5186
Employees Worked With
Brian Introne
May 02, 2018
great people easy to deal with Hang on to Darlene Shafran, she was knowledgeable of the vehicles, and helped us in picking our truck and car. I will send my friends her to her for Hang on to Darlene Shafran, she was knowledgeable of the vehicles, and helped us in picking our truck and car. I will send my friends her to her for their next car. More
by WCARENTZ
Employees Worked With
May 02, 2018
Friendly Service My salesperson, Darlene was friendly, knowledgeable and did not pressure or rush me. She answered all my questions and gave clear answers. She made My salesperson, Darlene was friendly, knowledgeable and did not pressure or rush me. She answered all my questions and gave clear answers. She made purchasing my car a stress free and surprisingly, enjoyable experience. Sara from the internet sales was also helpful and responsive while not being pushy. Michelle from Finance was also friendly and easy to talk to. More
by SSIEGE4
May 02, 2018
Best experience of dealing with a sales person I ever had Every person that I had contact with was very friendly and my sales guy was the best. Informed me of added rebate from the company I work for which I Every person that I had contact with was very friendly and my sales guy was the best. Informed me of added rebate from the company I work for which I didn't know I could get. That was nice. Over all the process went smoothly and they have my business for good. More
by Custom Glass Etching
May 01, 2018
As always Outstanding Service Another service apt well done. Always a pleasure to come to Metro Ford. The entire dealership staff was helpful, cheerful and professional during my Another service apt well done. Always a pleasure to come to Metro Ford. The entire dealership staff was helpful, cheerful and professional during my visit. More
by JAMPRO55
April 30, 2018
Awesome Metro ford has always taking care of my car! I wouldn't bring it to anyone else but then!! Service manager Troy is the best!!!! Metro ford has always taking care of my car! I wouldn't bring it to anyone else but then!! Service manager Troy is the best!!!! More
by LISABLYTH17
Employees Worked With
