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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
May 23, 2018
Great Arrived early and was registered for service and informed what was to be done and length of repair. Completed as informed. Was on my way shortly. Arrived early and was registered for service and informed what was to be done and length of repair. Completed as informed. Was on my way shortly. More
by KILINSKIL
Verified CustomerEmployees Worked With
Don Eden
May 23, 2018
Good place to keep my car in tip-top shape I have never had a bad experience with the metro ford service department! Service writers are hospitable and the folks who take our money at the end a I have never had a bad experience with the metro ford service department! Service writers are hospitable and the folks who take our money at the end are just as hospitable! More
by WillowJean
Employees Worked With
May 23, 2018
Service center The service is top notch usually fixed right first time and they tell you straight no sugar coating it . Would recommend anyone to use them . With tha The service is top notch usually fixed right first time and they tell you straight no sugar coating it . Would recommend anyone to use them . With that said like any business employees can make mistakes but they make it right . More
by JIWMATT
May 23, 2018
Excellent customer service! Troy gave me great attention and was knowledgeable about the products. He was very nice and took care of me really fast. When the service was done, he Troy gave me great attention and was knowledgeable about the products. He was very nice and took care of me really fast. When the service was done, he called me right away. More
by sbruno46
Employees Worked With
May 22, 2018
Fast and Thorough Great service. Had time to lease a new car also on the same visit! Joe Shanks was great to deal with as well as everyone else in the facility. Great service. Had time to lease a new car also on the same visit! Joe Shanks was great to deal with as well as everyone else in the facility. More
by NLDL751
May 22, 2018
Oil change & tires Fantastic & timely service !!! Oil change at the dealership is much cheaper than those other oil change places !!! Also got a great deal on a set of t Fantastic & timely service !!! Oil change at the dealership is much cheaper than those other oil change places !!! Also got a great deal on a set of tires !! I couldn't be happier ! Thank you !!! More
by paulandbrenda
Employees Worked With
I'm sorry , I don't remember the name of the gentleman that helped me out .
May 22, 2018
Happy Customer! Excellent and fast service. Surprised to learn that my first oil change was free.. I’ve dealt with Jay in the past and he’s always familiar with the c Excellent and fast service. Surprised to learn that my first oil change was free.. I’ve dealt with Jay in the past and he’s always familiar with the cars that I’ve had. He let’s me know about discounts I’m entitled to or recommended service on the vehicle. More
by beyleebean
Employees Worked With
May 22, 2018
truck sale experience Over all love the truck. Want to say thanks for holding it for me. Bill in finance was great kept me up to date with everything including working wi Over all love the truck. Want to say thanks for holding it for me. Bill in finance was great kept me up to date with everything including working with the car buyers. Not sure if Vince was having a good day. When I asked about truck having fuel in it had a little bit of an attitude. Usually that is checked prior to sale and never offered to set up blue tooth info like other car dealers. I would also recommend that staff not talk about there personal life and partying on the weekends as I overheard on the very first day I came to look at the truck which was a Sunday. Not very professional. More
by DRSHADE
Employees Worked With
Bill Marincic, Vince Smeaton
May 22, 2018
Great experience I received excellent service with everyone I dealt with, from the Salesman to the Finance person. The dealership does everything they can to accomdate I received excellent service with everyone I dealt with, from the Salesman to the Finance person. The dealership does everything they can to accomdate you. More
by BGIRL1126
Employees Worked With
Rob Dariano, Michelle Hamel, Joe Camuglia
May 22, 2018
Well done Salesman Dan was helpful and was able to tell me everything I needed to know about the truck. Overall good guy. Even let us use his truck to go to lun Salesman Dan was helpful and was able to tell me everything I needed to know about the truck. Overall good guy. Even let us use his truck to go to lunch during the deal! Dave the manager was good as well as fair and straight forward. JT the finance guy was great, got the job done and with good results. There are some negative reviews for them in different places but honestly I feel that the reviews might be coming from people who are unrealistic and maybe even a little unreasonable......... Can't always have everything for nothing!!!! Only thing I might say is if there busy,,,, it's going to take a while! But with that said good deal on a nice truck and a realistic trade offer from people who are in the business to sell cars and help people. Well done guys! More
by Cmt1980 ford
