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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
May 26, 2018
Pleasant, efficient, quick equals satisfactory outcome. My visit was for a very simple oil change and NYS Inspection. I expected it to be quick and easy (since the car is a year old with only 1,200 miles.. My visit was for a very simple oil change and NYS Inspection. I expected it to be quick and easy (since the car is a year old with only 1,200 miles.......I am the proverbial "old lady" who hardly drives). Don met me at check in and was pleasant and helpful. He advised that the mechanic would send me a video on my cel as he was inspecting my vehicle. He did....and it was a nice "feature" to be advised, with video, of my car's condition. Shortly after viewing, I picked up my vehicle. I was pleased with my experience. More
by Nalbanygal
Verified CustomerEmployees Worked With
None of the above
May 25, 2018
Service Always great service at Metro Ford. Staff is always friendly, courteous and professional. I always get my questions answered no matter how many I h Always great service at Metro Ford. Staff is always friendly, courteous and professional. I always get my questions answered no matter how many I have. They are always patience with my questions and I am always treated with respect. More
by DAWGTRAINER98
Employees Worked With
May 25, 2018
Much better then past years Troy got all my information out the computer that I email when making the appointment . Asked if there was anything else that needed service and took Troy got all my information out the computer that I email when making the appointment . Asked if there was anything else that needed service and took my keys and within a few minutes my vehicle was on a lift and being worked on. After all the service was complete again he asked if there was anything else he could do and gave me a hand shake and thank me for the business. More
by GSIMMONS2
Employees Worked With
May 25, 2018
Happy with purchase Salesman wasn’t pushy, didn’t feel like I was getting a story from him. I respect that. Overall things worked out. Happy with the vehicle I purchased. Salesman wasn’t pushy, didn’t feel like I was getting a story from him. I respect that. Overall things worked out. Happy with the vehicle I purchased. More
by DANCKERTK
May 25, 2018
Did a good job I am upset with joe our sale rep I was referred to him by rick wanright and he never receive his 100.00 after asking about it I am upset with joe our sale rep I was referred to him by rick wanright and he never receive his 100.00 after asking about it More
by MIC232
May 25, 2018
Fantastic Kevin did everything he had to do to get me the car I wanted. Everyone was very friendly and extremely helpful throughout the whole process. Kevin did everything he had to do to get me the car I wanted. Everyone was very friendly and extremely helpful throughout the whole process. More
by RAY24
Employees Worked With
Bill Marincic, Kevin Ruscio
May 25, 2018
My review I have never bought a vehicle from Metro Ford and they treated me like a longtime friend. The salesman didn't hound me and let me look at my own pace. I have never bought a vehicle from Metro Ford and they treated me like a longtime friend. The salesman didn't hound me and let me look at my own pace. Once I made my selection he went over the features and discussed costs. After several rounds of negotiations we settled on a final price that I could accept and made the deal to lease a new Escape. I traded in a vehicle with reverse equity, negotiated a monthly payment that reduced my current payment by almost $45/mo. and drove away the next day with a new vehicle. I have purchased over six previous Escapes from another dealer and this has got to be the best experience I have ever had. My return will be strongly considered for the future. More
by LDenny
Employees Worked With
Other Employees :
Victoria McLaughlin, Bill Marincic, William Thorpe
May 25, 2018
75000 mile service Got me in for service the same day and got me out quickly . Explained everything clearly and with courtesy . Also detailed price quote and was spot on Got me in for service the same day and got me out quickly . Explained everything clearly and with courtesy . Also detailed price quote and was spot on. More
by CROSSGATESREST
Employees Worked With
May 24, 2018
Mike DiCocco - Great Service Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experien Wanted to thank Mike DiCocco, our car salesman, for making a lark of a visit to the 'car store' (like my daughter would say) a very excellent experience. He was helpful, knowledgeable and kind. And, really, he was the only reason that we walked away with a car. Having recently left the dealership we had been going to, everything at Metro Ford has been Great. Will continue to come back. More
by JohnC
May 23, 2018
Stress free, satisfying purchase! First of all I would like to say thanks to the sales team again at Metro. Tony Simone was the sales person helping me with my purchase of a new 2018 F First of all I would like to say thanks to the sales team again at Metro. Tony Simone was the sales person helping me with my purchase of a new 2018 F250. The F250 trucks are way in the back of the lot. Although I didn't expect anyone to come all the way to the back with me to look around in the early stages of my purchase (prior to my test drive) Tony was willing to walk around with me late one evening just before closing. Obviously he wanted to sell me a truck I know however closing time was near and other sales persons weren't so responsive. The next day Tony followed up with me about some promotions that I was unaware of. I was happy to hear about them. After the test drive the whole process was even smoother yet. Tony helped me decide on some up-grades for my truck and made sure they would be complete for the day I returned to get my new truck. Thanks again Tony for such a great experience! A special thanks to Mr. "JT" Tibbits for the financing side of the process. Thankfully JT reminded me of the extended warranties and triple care products that I had totally forgot about. It was an easy sale for JT because I always get extended warranties especially on my vehicles. But JT flawlessly explained all the add-ons and made me feel great about my decision. Thanks JT! More
by CHAMPRSLLC
