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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
May 30, 2018
Metro Ford Means..Great Service! ALL THE TIME!!!! Metro Ford is the main reason I buy Fords. Always Professional and Friendly! The entire staff works together with the customers interest in mind! I wi Metro Ford is the main reason I buy Fords. Always Professional and Friendly! The entire staff works together with the customers interest in mind! I will always buy from Metro Ford. More
by jorat
Verified CustomerEmployees Worked With
Other Employees :
Don Eden
May 30, 2018
Service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service The oil change went well my Pryor visits to service needed work until Bill got involved he handled it to the highest level of customer service More
by LADUKE63
Employees Worked With
Other Employees :
Victoria McLaughlin, Michelle Hamel, Kevin Ruscio
May 29, 2018
Great sales We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic We had unusual circumstances and needed something quick. We leased from Metro ford 3 years ago from Dan Ketchum. We had him again and he was fantastic. Quick to get the process moving. The finance guy (I forgot his name) stayed right at my budget. I will be returning when this lease is up! More
by MMALAGISI
May 29, 2018
2018 explorer purchase The whole buying experience was great. Everything was explained fully and got a great deal. Nicole our sales person was great!! we will highly recomme The whole buying experience was great. Everything was explained fully and got a great deal. Nicole our sales person was great!! we will highly recommend her!!!! More
by BETHGRAY121
May 29, 2018
Professional and responsive Dan kept me well informed throughout the process and proved me with all information requested. He was very professional and frank. He made the experie Dan kept me well informed throughout the process and proved me with all information requested. He was very professional and frank. He made the experience easy. More
by TOCONNOR65
Employees Worked With
Dan Cole
May 28, 2018
Completed in time as scheduled They ordered replacement part that required a couple hours to install. I requested that our car by ready by noon as I may have needed the car for taki They ordered replacement part that required a couple hours to install. I requested that our car by ready by noon as I may have needed the car for taking a sick cat to the vet. They completed the work as requested and called me about 11:20am. Great customer service! More
by Ford141
May 27, 2018
F-150 Service Truck had fault warning for Hillside Descent. Truck was dropped off Sunday evening, repairs made on Monday, Called by Troy on Monday afternoon to disc Truck had fault warning for Hillside Descent. Truck was dropped off Sunday evening, repairs made on Monday, Called by Troy on Monday afternoon to discuss repairs made, Truck picked up Monday evening. Problem has not returned. More
by theweedman2821
Employees Worked With
May 27, 2018
End lease of 2017 Escape & begin Lease of 2018 Fusion Check engine light came on in 3 separate occasions. Occassion 1: computer software update; Occasion 2: Technical Service Bulletin replacement of intak Check engine light came on in 3 separate occasions. Occassion 1: computer software update; Occasion 2: Technical Service Bulletin replacement of intake manifold, clean air changer, and gaskets; Occassion 3: replace spark plug with broken porcelain. Metro Ford worked out a new lease on a 2018 Fusion SE whereby the remaining payments on the 2017 Escape would be paid and very reasonable lease was offered for the 2018 Fusion SE. All of the Metro Ford employees I listed below were very professional and delivered what they promised. I would recommend the dealership to others. More
by DCLARK123
May 27, 2018
Great sales and service. Beats the Competition Metro Ford always treats me and my family great. Kevin is an awesome salesman and got me hooked up with an awesome deal. Metro Ford truly beats the c Metro Ford always treats me and my family great. Kevin is an awesome salesman and got me hooked up with an awesome deal. Metro Ford truly beats the competition's deals and has the greatest stock of F150s in the capital region. Dave and Dave are so friendly and are never to busy to come out of the office and say hello and thanks to the customer. More
by JRIVENBURG
Employees Worked With
Other Employees :
Rob Dariano, Michelle Hamel, Bill Marincic, Kevin Ruscio
May 26, 2018
Satisfied Service was excellent Troy hanion service advisor is top notch and should be comendet for excellent service he is awesome and mike the service technic Service was excellent Troy hanion service advisor is top notch and should be comendet for excellent service he is awesome and mike the service technician was great he found the problem and address it More
by CHEFMARKEE
Employees Worked With
