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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 09, 2018
I like how they get things done in a timely matter. My car drive great but after paying $288.00 for 120000 mile service I realized that my tires were not rotatedafter I got home.I will continue to have My car drive great but after paying $288.00 for 120000 mile service I realized that my tires were not rotatedafter I got home.I will continue to have my car service by metro ford More
by mcmohawk6009
Verified CustomerEmployees Worked With
Dave Dariano, Joe Shanks, Troy Hanlon, Don Eden, Rob Hitchcock, Jay Ostrander, Gerry Dariano, Michelle Hamel, JT Tibbits
July 08, 2018
Easy and no Hassle Brought a car in for trade and found more than a few options. Salesman was really easy to work with and honest. That is hard to find. Brought a car in for trade and found more than a few options. Salesman was really easy to work with and honest. That is hard to find. More
by TOBY.RABENBURG
Employees Worked With
Anthony DeFabio
July 08, 2018
Excellent service I was so impressed with the customer service and knowledge of the sales staff when my daughter purchased her car that I went back and purchased my own I was so impressed with the customer service and knowledge of the sales staff when my daughter purchased her car that I went back and purchased my own. Nicole and William were very informative and personable. There is an excellent choice of vehicles. I went in with an idea and they made it a reality. More
by Michelle Canary
Employees Worked With
Nicole Bellanger, William Thorpe, Michelle Hamel, JT Tibbits
July 07, 2018
Dent Be Gone A mishap in our driveway turned as pleasant as possible with the friendly customer service and skill of Metro Ford. Family-owned they make you feel li A mishap in our driveway turned as pleasant as possible with the friendly customer service and skill of Metro Ford. Family-owned they make you feel like you're one of them as they care for your car. We will be back but let's not make it an accidental encounter, Please! :) More
by RDONOHU1
Employees Worked With
Dave Carach, Dan Ketchum, Cary Peek, JT Tibbits
July 06, 2018
Oil change and tire rotation Arrived for 9 am appointment at 8:45, for oil change and tire rotation . Also had them look at drivers seat prematurely wearing. Appointment took long Arrived for 9 am appointment at 8:45, for oil change and tire rotation . Also had them look at drivers seat prematurely wearing. Appointment took longer than expected because they had to send pictures to Ford to get authorization for seat cover replacement . Also the service depot sent me a video of my oil change and tire rotation and checked everything underneath my truck . I thought that was pretty neat. More
by CHARLIE.HARWOOD49
Employees Worked With
Anthony DeFabio, Don Eden, Darlene Shafran
July 04, 2018
Nys inspection They took me right in, greeted me courteously for an appointment to inspect my car. The only reason I gave it 4 stars instead of 5, is because it to They took me right in, greeted me courteously for an appointment to inspect my car. The only reason I gave it 4 stars instead of 5, is because it took an hour for what should have been a much quicker inspection. Service manager was great to deal with! More
by buffalobillsbryan
Employees Worked With
Rob Hitchcock
July 04, 2018
Service It took so much longer to have my vehicle serviced last time. Much longer than usual. And all of my concerns were not addressed. Simply disappointe It took so much longer to have my vehicle serviced last time. Much longer than usual. And all of my concerns were not addressed. Simply disappointed. More
by TINA-0602
Employees Worked With
Troy Hanlon, Rob Hitchcock, Jay Ostrander
July 03, 2018
Easy and fast Had tires put on my wife's car. Troy was very professional and made the process super easy. I would recommend Metro to friends and family. Had tires put on my wife's car. Troy was very professional and made the process super easy. I would recommend Metro to friends and family. More
by SRAFFERTY439
Employees Worked With
Troy Hanlon
July 03, 2018
New car explorer lease Will Thorpe and Bill Thorpe are professional and friendly. I felt comfortable and not pressured to make any deal. I would recommend this dealership t Will Thorpe and Bill Thorpe are professional and friendly. I felt comfortable and not pressured to make any deal. I would recommend this dealership to anyone. More
by Josh
Employees Worked With
Bill Thorpe, William Thorpe, Michelle Hamel
July 02, 2018
Very professional staff and excellent technicians Diagnosed and repaired my issues. Repair was done when promised and at the price quoted. As always, very professional staff. Definitely a pleasure dea Diagnosed and repaired my issues. Repair was done when promised and at the price quoted. As always, very professional staff. Definitely a pleasure dealing with the Metro Ford staff. Highly recommend Metro Ford for service and sales. More
by SCM3MUZGLD
Employees Worked With
Dan Ketchum, Troy Hanlon, Bill Thorpe, Gary Askew, Cary Peek, Jay Ostrander, Gerry Dariano, JT Tibbits
