Metro Ford

Annual inspection. Troy Scheduled our appointment quickly, service performed quickly also. Inspection and oil change. Very friendly and knowledgeable. Great hours for e Troy Scheduled our appointment quickly, service performed quickly also. Inspection and oil change. Very friendly and knowledgeable. Great hours for early drop off and pick up. More

Friendly staff, car somewhat disappointing I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took I was looking for a used car under $10K with under 40K miles. After visiting CARMAX and Wedekind Motors and finding no cars meeting my needs, I took a chance on the Metro Ford dealership and found an attractive gray used Ford Fiesta sedan with only 25K miles that looked intriguing. Victoria set me up with Vince (who quickly arranged a test drive). The car space seemed a bit tight, but it handled well, felt like new, and the attractive price was compelling. So I decided to buy the vehicle right away. While the car price was under $10K, my full cost (after extended warranty, undercoating, and taxes) was around $13K. JT was helpful with the financing and add-ons, but I felt I paid a little bit too much for the vehicle. Nevertheless, I felt reasonably satisfied with my purchase on that Saturday of Memorial Day weekend, and I was looking forward to picking up the vehicle on the following Tuesday. Unfortunately, I wish I'd done my homework on the Ford Fiesta before committing to purchase one. I belatedly checked out some reviews on the web and was sorry to discover that it ranks low on reliability and seating space. There are plenty of subcompact cars with rankings better than the Fiesta (e.g. Honda Fit, Chevy Sonic, etc.). I mentioned my buyer's remorse to Vince when completing the paperwork on Tuesday night. I tried to find out if I had any options for backing out of the deal, but empathy from Vince and Victoria was somewhat lacking. They were polite and friendly (and generous with bottled water during my visits), but failed to volunteer any alternative suggestions (e.g. switching to a new Ford Focus, etc.). I should've been more assertive, but I politely let the disappointing sale come to its conclusion. In retrospect, I should have gone home after the initial test drive and given myself more time to decide objectively whether or not the Ford Fiesta sedan was the right vehicle for me. I'm absolutely certain that I would NOT have purchased the car after reading its lukewarm reviews, but it's my fault for jumping the gun. I do wish that Vince had shown me some other cars to give me a better frame of reference, but I must admit that the used Ford Fiesta looked good on the sales lot (mostly due to price), so I allowed my tunnel vision to lead me into an ill-advised premature purchase. Now that I've owned this car and driven it around for a few days, it's starting to grow on me. While the Fiesta is a disappointment relative to most of its subcompact competitors, it is a significant improvement over my old rusted out 2000 Saturn SC1 with 150,000 miles and AC problems. It's nice to drive a relatively new vehicle with good AC and decent acceleration. I'm still struggling to get in and out of the front seat (due to an extremely short front door that makes me feel like I'm crawling out of the back seat with my 6 foot frame), but I'm adjusting. Wish I could say that I'm thrilled with my experience at Metro Ford, but a more accurate description would be somewhat disappointed. The people there are nice, and the dealership is clean and professional, but I wish they would have steered me away from the Fiesta. I would have appreciated an honest warning about the Fiesta's not-so-great ranking, but I guess you can't expect a Ford salesperson to talk trash about a Ford model vehicle. Vince nicely volunteered (without my asking) to set up my smartphone to work with the car's speakers via Bluetooth. This was generous (although I needed further handholding to make it work). Vince wasn't quite so helpful when I asked him for assistance in plugging my Allstate DriveWise device into the Fiesta's car computer port. I finally figured it out on my own. Anyway, I wish the folks at Metro Ford Schenectady well. I am driving a newer car that's in much better shape than my trade-in. I just wish I felt better about the purchase. More

Great experience, thanks to Nicole! Nicole was excellent to work with. Went through many options and helped figure out what was best for me. Fast delivery of the new truck. Thank you! Nicole was excellent to work with. Went through many options and helped figure out what was best for me. Fast delivery of the new truck. Thank you! More

Friendly, straight-forward service. I purchased my 2010 focus about a year ago and have been servicing the car at Metro Ford in Schenectady since purchase. I always friendly service here I purchased my 2010 focus about a year ago and have been servicing the car at Metro Ford in Schenectady since purchase. I always friendly service here. More

Great service Easy to get appointment when I wanted it. Appreciated the ride to and from my workplace. Enjoyed the video of my inspection. Enjoyed the text commu Easy to get appointment when I wanted it. Appreciated the ride to and from my workplace. Enjoyed the video of my inspection. Enjoyed the text communication on progress and readiness More

Excellent service-friendly and professional I was greeted and enjoyed my experience-my needs were met and exceeded. The staff was friendly and professional. My car is like new again. I was greeted and enjoyed my experience-my needs were met and exceeded. The staff was friendly and professional. My car is like new again. More

Honest with no hassles. Our salesman Dan Cole was helpful, knowledgeable, and showed me what I needed. He didn't try to push us to more, but kept us in our budget. Hands d Our salesman Dan Cole was helpful, knowledgeable, and showed me what I needed. He didn't try to push us to more, but kept us in our budget. Hands down the most relaxing, non-pressured experience in buying a car I've ever had. More

Very understanding and helpful Vincent was great!!! And so was William in finance! Both very understanding and helpful!!! I would recommend to anyone ! They helped make me feel conf Vincent was great!!! And so was William in finance! Both very understanding and helpful!!! I would recommend to anyone ! They helped make me feel confident! More

In and out! Made appointment for service and was in and out in no time. Very happy, good people and great price. I will be back for sure. Made appointment for service and was in and out in no time. Very happy, good people and great price. I will be back for sure. More

NewEscape I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I had a very pleasant experience on something I usually don't find very fun. From the salesman Joe to JT in finance and Victoria, I can honestly say I would recommend Metro Ford to any of my family and friends. More