Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,996 reviews
June 03, 2018
Body Shop & Tires I had to bring my Explorer into the body shop for a very quick molding replacement and figured while I was there to have new tires put on. From the T I had to bring my Explorer into the body shop for a very quick molding replacement and figured while I was there to have new tires put on. From the Time I spoke to Gary in the Body Shop and then Troy in Service, everything was done. They made the arrangements for the vehicle to go from one area to the other, not making me do the work of coordinating everything. Even the loaner car was waiting for me and I was to work on time! Wouldn't think of bringing my car to another dealer or garage for service, not with the experiences at Metro Ford. See you in a few thousand miles for the routine maintenance. More
by LJM
Verified Customer
June 02, 2018
Financed talked me out of buying car at first Finance would not take no for an answer about warranty so I left and considered buying from another dealer. I wanted this particular suv but dealer w Finance would not take no for an answer about warranty so I left and considered buying from another dealer. I wanted this particular suv but dealer would not work me until I mentioned a suv at another dealer They worked with me a little. Decided to buy warranty but I did not get it for the price I was quoted on first visit. They make you feel like you are getting a better deal but add money to something else More
by SUZANNEL0
Employees Worked With
Victoria McLaughlin, Michelle Hamel, Joe Camuglia, Bill Marincic
June 02, 2018
Easy experience My saleswoman Nicole made me feel like don't worry we got this..it was so easy and excellent experience with her and Michelle who was in financing.. My saleswoman Nicole made me feel like don't worry we got this..it was so easy and excellent experience with her and Michelle who was in financing..was great to..so I have not had to have service yet and hope I don't !!!but so far the sales part was wonderful and when it comes time to buy another Ford I will go directly to Nicole.. More
by BRHHAVER
June 02, 2018
Repair done in a timely manner When I arrived at my appointment to have front brakes replaced and my trailer inspected I was told by Troy that things were backed up and they would g When I arrived at my appointment to have front brakes replaced and my trailer inspected I was told by Troy that things were backed up and they would get to me as soon as possible. The work was still completed in a reasonable amount of time while I read my paper and had coffee. Thanks More
by slmmdm
Employees Worked With
June 01, 2018
A Repeat Visit Troy greeted me with a friendly smile and asked the reason for my visit. He listened intently to ALL of my concerns and repeated them to me to make su Troy greeted me with a friendly smile and asked the reason for my visit. He listened intently to ALL of my concerns and repeated them to me to make sure he had every detail. Then, called the courtesy shuttle driver so that I could get to work. Muzzy was awesome!! Thank you for getting me to and from work in a prompt manner. More
by kerryg
June 01, 2018
3rd times a charm I am leasing a 2016 F150 SuperCrew from Metro. Rear doors froze up a few times over the winter. After having recall done took 2morevisitstohavethedoor I am leasing a 2016 F150 SuperCrew from Metro. Rear doors froze up a few times over the winter. After having recall done took 2morevisitstohavethedoorandwindowworkingproperly. More
by B150BP2016
Employees Worked With
Don Eden
June 01, 2018
Factory error repair. Daughter's car had a warning light come on while driving. We dropped it off at Metro. They diagnosed and fixed the problem in less than a day (factory Daughter's car had a warning light come on while driving. We dropped it off at Metro. They diagnosed and fixed the problem in less than a day (factory issue - no charge to me !). Troy kept me informed every step of the way. Very happy with the service ! More
by ARROGOWS
June 01, 2018
Easy car lease The people at Metro Ford were eager to help meet my requests and also finance my new lease to fit my budget. They were friendly and knowledgeable. The people at Metro Ford were eager to help meet my requests and also finance my new lease to fit my budget. They were friendly and knowledgeable. More
by PJB824
June 01, 2018
outstanding service - the best Purchased my 2003 Focus from Metro new and they have been the only service department to touch her,. 75,000 miles and she still runs fantastic and lo Purchased my 2003 Focus from Metro new and they have been the only service department to touch her,. 75,000 miles and she still runs fantastic and looks great. They are proactive and catch issues before they become inconveniences - great routine maintenance and trouble shooting. I have been a customer since 1986 when I bought my first new Ford - Metro's service department has earned my loyalty. More
by Rocket&Broomstick
Employees Worked With
Other Employees :
Roger Gordon, Don Eden
June 01, 2018
great service service department went out of their way to solve all the issues with my vehicle,service techs and staff were excellent i would highly recommend service department went out of their way to solve all the issues with my vehicle,service techs and staff were excellent i would highly recommend More
by WORSINI
Employees Worked With
Don Eden
