Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Filter Reviews by Keyword
By Type
Showing 4,996 reviews
June 20, 2018
Fantastic The quick express was fabulous. Although good year that delivered the tires held up my service. Meaning I was there longer than needed to get. That's The quick express was fabulous. Although good year that delivered the tires held up my service. Meaning I was there longer than needed to get. That's Goodyear's fault. More
by SENSUALPASSION04
Verified CustomerEmployees Worked With
Matt
June 20, 2018
Check engine light on a Saturday My check engine light came on. I scheduled an appt online. When I arrived the service manager said that had I made appt by phone he would have recom My check engine light came on. I scheduled an appt online. When I arrived the service manager said that had I made appt by phone he would have recommended against a Saturday since they are on a skeleton crew. I had time so I waited it out (walked up to Lowes to kill some time. My woman that sold me the truck stopped over to chat) The tech found the cause of the problem with the o2 sensor and fixed it for me. There was only one mechanic working but he was the right one!! More
by FRANK.DELLAPOSTA
June 18, 2018
Best experience because of Nicole Nicole took the anxiety and concerns that I have when purchasing a new vehicle away. I didn’t feel pressured. Didn’t feel like like I was being taken Nicole took the anxiety and concerns that I have when purchasing a new vehicle away. I didn’t feel pressured. Didn’t feel like like I was being taken advantage of and I got the vehicle that was perfect for me and my family. Thanks Nicole! More
by Allenmo
Employees Worked With
June 18, 2018
Service Everything runs fine after the work is completed and all questions about operating behaviour and continued driving are always answered in a timely man Everything runs fine after the work is completed and all questions about operating behaviour and continued driving are always answered in a timely manner as well as explanations of what service(s) should be anticipated. More
by JVANDOREN
June 18, 2018
Smooth transaction in every way! Our experience was exceptional. We received so much courtesy and attention- a rarity in many dealerships. We were never rushed or interrupted, and Dan Our experience was exceptional. We received so much courtesy and attention- a rarity in many dealerships. We were never rushed or interrupted, and Dan Ketchum knew absolutely everything about our car which was so helpful. We also received it earlier than promised so that was great too! More
by ASH
June 16, 2018
great service center I drove in with a car that had been jump started due to dead battery. The service manager knew my car, and had the battery replaced quickly and effic I drove in with a car that had been jump started due to dead battery. The service manager knew my car, and had the battery replaced quickly and efficiently. More
by MCCONNELEE
June 16, 2018
Excellent Service Everyone in service was excellent. Jerry Dariano explained everything I needed to know prior to getting my Mustang fixed. I will return for any ser Everyone in service was excellent. Jerry Dariano explained everything I needed to know prior to getting my Mustang fixed. I will return for any service needed More
by JSTANG
Employees Worked With
June 16, 2018
Great! Screw in my tire. The service department could not be more helpful. Completely satisfied! Even the waiting area with complimentary drinks was great Screw in my tire. The service department could not be more helpful. Completely satisfied! Even the waiting area with complimentary drinks was great. Everything was explained. Two cars serviced there in the same week. More
by JSTANG
Employees Worked With
June 15, 2018
No Appointment and Quick Needed service on car. Walked in asked Roger if he could do and oil change, inspection and tire rotation. Was out of their in about an hour. Needed service on car. Walked in asked Roger if he could do and oil change, inspection and tire rotation. Was out of their in about an hour. More
by joepny654
Employees Worked With
Roger Gordon
June 15, 2018
Friendly staff at the service center The guy at the service dept. was very friendly when I dropped off my car and picked it up the next day and was very helpful with my questions. The guy at the service dept. was very friendly when I dropped off my car and picked it up the next day and was very helpful with my questions. More
by BESTK12304
Employees Worked With
Joe Camuglia
