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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
June 26, 2018
New f250 making weird noises I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out I brought my truck in for service to find out why it was making noises that were similar to exhaust leaks. The service department couldn't figure out what it was. Having less than a thousand miles on the od was quite upsetting. Even though it's still an issue they entertained every question or request I had. More
by CHAMPRSLLC
Verified Customer
June 25, 2018
NYS inspection Always get great service at metro ford. I had ford cars for over 10 years. Metro car has always been a good place to do business. Always get great service at metro ford. I had ford cars for over 10 years. Metro car has always been a good place to do business. More
by Mp
Employees Worked With
Nick Saccone
June 25, 2018
Great Experience Thank you for the quick turnaround.as always happy with my service at metro ford. Body shop is great as well. I will return again. Thank you for the quick turnaround.as always happy with my service at metro ford. Body shop is great as well. I will return again. More
by pauldjti
June 24, 2018
Quick and efficient I made an appointment for a State Inspection and was in and out in under an hour. They had to replace a fuse in order to even get started so extra tim I made an appointment for a State Inspection and was in and out in under an hour. They had to replace a fuse in order to even get started so extra time was needed to diagnose that issue first. More
by DAVE2BOYS
Employees Worked With
June 24, 2018
Easy, straightforward and effective. I scheduled my service appointment online and, when I arrived, Metro Ford was fully prepared to take care of what I needed to service my 2016 Ford Fus I scheduled my service appointment online and, when I arrived, Metro Ford was fully prepared to take care of what I needed to service my 2016 Ford Fusion leased vehicle. Within 90 minutes they completed everything I needed and I was 'good to go;! More
by GGR129
Employees Worked With
June 24, 2018
Great Experience Kevin and the staff at Metro Ford were great to work with. Got a great deal on a new 2018 Mustang, and a fair price for my trade. Would recommend them Kevin and the staff at Metro Ford were great to work with. Got a great deal on a new 2018 Mustang, and a fair price for my trade. Would recommend them to anyone. I look forward to dealing with them in the future. More
by DCHRIST002
Employees Worked With
Kevin Ruscio
June 23, 2018
Buying used After looking at all the smaller dealers, I found what I was looking for at Metro Ford. Their Sales staff was fantastic, even with my not so enthusias After looking at all the smaller dealers, I found what I was looking for at Metro Ford. Their Sales staff was fantastic, even with my not so enthusiastic attitude from my past experiences with dealers. My sales person was low key, no pressure (J.J. Salerno) and did what was necessary to make me a good deal. His Sales manager ( Victoria) was the most upbeat, energetic attitude at the dealer. She really brightened my day and made my experience there even better. The finance department was also AAAA+++. Michelle had a can do attitude and made my purchase/finance easy ( even with my poor credit). Follow up was great, when I had a question I just called and they answered every time. No run around or waiting for some other "manager" for approval or an answer. I will be back to Metro Ford for my next vehicle. See you in a few years. More
by DSBINGHAM
Employees Worked With
Other Employees :
Dale and Dan in collision center , Victoria McLaughlin, Michelle Hamel, JJ Salerno
June 23, 2018
Collision Center Prompt, efficient, courteous. Quality work besides! Kept me updated on status of work and notified me when additional, "hidden" damage was located Prompt, efficient, courteous. Quality work besides! Kept me updated on status of work and notified me when additional, "hidden" damage was located. Great all around! More
by StockadeCustomer
June 22, 2018
Purchase and tire repair Great job. We are happy with our car. They gave us great value on the trade in. They gave us a really great deal. All that we dealt with were very Great job. We are happy with our car. They gave us great value on the trade in. They gave us a really great deal. All that we dealt with were very professional. When we had a flat tire the roadside service was great. Service center was very helpful More
by BETHANNVANBUR
June 22, 2018
Service review I thought the service was good, but the wait time, even with an appointment could be a tad shorter. I waited almost 2.5 hours for a maintenance check I thought the service was good, but the wait time, even with an appointment could be a tad shorter. I waited almost 2.5 hours for a maintenance check up. m More
by RMER38
