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Metro Ford
Schenectady, NY
4,996 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,996 reviews
July 15, 2018
Key issue They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. B They seem pretty organized a dealership but they didn't remind me to leave them my key. Pull it up and go sign in at the desk , they said so i did.. But noone reminded me about tge key so i wasted 2 hrs on the hottest day of the year.. my fault the phone wasnt on but they shoukd remind customers about the key...but i still like the dealership More
by luciern
Verified Customer
July 12, 2018
Fast and Efficient Refreshing to be treated with respect and honesty. Found the Ford Edge SEL AWD with the exact options we needed. Drove it off the lot on the same day Refreshing to be treated with respect and honesty. Found the Ford Edge SEL AWD with the exact options we needed. Drove it off the lot on the same day. More
by MANGOSRL
Employees Worked With
Victoria McLaughlin, Joe Camuglia, Bill Marincic
July 11, 2018
Needed oil change and made app it was fast and on time It was very convenient and had nice waiting area with coffe and breakfast food Only was there about a hour or so. I relaxed and enjoyed internet se It was very convenient and had nice waiting area with coffe and breakfast food Only was there about a hour or so. I relaxed and enjoyed internet service More
by DOC74M
Employees Worked With
July 11, 2018
Maintenance Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of t Just went in for vehicle maintenance. Highly satisfied with the service. Needed new tires and Don researched and got us a good deal for what type of tire we wanted. More
by IMMEEGA
Employees Worked With
Don Eden
July 11, 2018
Happy and Highly Satisfied Bill Hearley made the process of buying my first new car the fastest and easiest way possible and I could not be more pleased with his service. I was Bill Hearley made the process of buying my first new car the fastest and easiest way possible and I could not be more pleased with his service. I was highly engaged and he explained every detail to me about the purchasing and loan process. He is an excellent salesman and I would recommend him to anyone looking to purchase a car. More
by JEWELLJENNA
Employees Worked With
July 11, 2018
Excellent personal service, disappointed with persistent Foc Staff assisted me in getting a “loyalty discount” for a persistent major repair. The service problem with the Focus has been a persistent one. Prior t Staff assisted me in getting a “loyalty discount” for a persistent major repair. The service problem with the Focus has been a persistent one. Prior to this time We were covered by extended warranty (the same problem and clutch transmission work were performed at least three times but was covered by warranty More
by MGIGLIOTTI
July 11, 2018
Tune Up Perfection First time visit! Was able to schedule and reschedule on line. Arrived on time and was greated immediately and needs determined. Waited with complime First time visit! Was able to schedule and reschedule on line. Arrived on time and was greated immediately and needs determined. Waited with complimentary cup of coffeee and doughnut, but did not wait long. Before I knew it, I was on to the rest of my day and completely satisfied! Will be back in 5,000 miles. Thank you! More
by BDWALSH1
July 10, 2018
Inspection and oil change Had an appointment for 1:30 and was taken on time. Service was thorough and pretty much completed in a timely manner. Waiting area is very comfortable Had an appointment for 1:30 and was taken on time. Service was thorough and pretty much completed in a timely manner. Waiting area is very comfortable. More
by rparafin
Employees Worked With
July 10, 2018
Tony Simone was very helpful My husband and I had gone to the dealership for a specific vehicle and Tony was very helpful in making the sale a reality. Thank you Tony! My husband and I had gone to the dealership for a specific vehicle and Tony was very helpful in making the sale a reality. Thank you Tony! More
by LINDAC013
Employees Worked With
Tony Simone
July 10, 2018
Troy Hanlon and the entire service department. I have had wonderful experience getting my vehicles serviced. Friendly, courteous and efficient staff are always ready to do whatever is necessary t I have had wonderful experience getting my vehicles serviced. Friendly, courteous and efficient staff are always ready to do whatever is necessary to complete the tasks at hand. Keep up the good work! More
by ejohnsonsr239
Employees Worked With
Other Employees :
Victoria McLaughlin, Joe Shanks, Don Eden, Cary Peek
