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Metro Ford
Schenectady, NY
4,997 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,997 reviews
September 11, 2018
Keeping my Transit going My 2017 Ford Transit was in service for a recall issue while there also an oil change. Service department kept me informed on work completed and when My 2017 Ford Transit was in service for a recall issue while there also an oil change. Service department kept me informed on work completed and when ready for pick up. It’s a business truck going every day of the week. Great service, great truck. More
by JMCGARRY2591
Verified Customer
September 11, 2018
Worked with many departments, all great! I have bought cars, had warranty service, recall service, maintenance service and body shop repairs at Metro and have been pleased with all of it. Spe I have bought cars, had warranty service, recall service, maintenance service and body shop repairs at Metro and have been pleased with all of it. Special thanks to Troy for his thoroughness and the body shop for their great work. Metro will be my first stop for my next new car. I worked for another Ford dealership several years ago and have been involved in the automotive industry and other service oriented industries in the past and can say Metro Ford does a GREAT JOB overall! More
by Chris from Duanesburg
September 11, 2018
Review of my F-150 Truck Purchase Excellent service and customer relations. Sales manager worked extremely hard locating me a truck that met my criteria. Dealership work extremely ha Excellent service and customer relations. Sales manager worked extremely hard locating me a truck that met my criteria. Dealership work extremely hard to meet my budget. Sales manager went above and beyond and was a pleasure to deal with. More
by SCHELL
Employees Worked With
Dan Lau, Sales, Victoria McLaughlin, Bill Marincic
September 11, 2018
Outstanding Service Bill Hearley went out of his way to pick up our newly purchased used car and bring it to the service center, have are minor side mirror motor repaired Bill Hearley went out of his way to pick up our newly purchased used car and bring it to the service center, have are minor side mirror motor repaired and bring it back to me while I worked. Now that is service! More
by COLLEENWARD518
Employees Worked With
September 10, 2018
Convenient Was able to schedule my appointment online and get in very quickly. Went for my first oil change on my brand new car. Everyone was friendly from check Was able to schedule my appointment online and get in very quickly. Went for my first oil change on my brand new car. Everyone was friendly from checking in my car and cashing me out. More
by victorious711
Employees Worked With
September 08, 2018
Excellent service The Service advisor Brian is an asset to you organization. Great to work with. Very knowledgeable, professional and courteous. The work was done qu The Service advisor Brian is an asset to you organization. Great to work with. Very knowledgeable, professional and courteous. The work was done quickly and expertly. More
by JOHN@CINDYSK.COM
Employees Worked With
Brian Introne
September 07, 2018
oil change They took all the time that was needed to make sure I got a good all the work done that I needed to have done. They took all the time that was needed to make sure I got a good all the work done that I needed to have done. More
by richardc
September 07, 2018
Auto service rating Very good communication during the whole process. great service to my vehicle and great turnaround time to get my vehicle back in working order. Very good communication during the whole process. great service to my vehicle and great turnaround time to get my vehicle back in working order. Thank you More
by PONCHOJLB
Employees Worked With
September 07, 2018
5 Star Service Nicole went above and beyond to find the vehicle that met our needs and invested a lot of time and energy in making sure the transaction and vehicle d Nicole went above and beyond to find the vehicle that met our needs and invested a lot of time and energy in making sure the transaction and vehicle delivery went smoothly. More
by Amanda
Employees Worked With
September 06, 2018
Loaner truck was brand new Great place to deal with Can’t wait for my 3 years to be up so I can trade in was brand new Great place to deal with Can’t wait for my 3 years to be up so I can trade in More
by E.LENNEY7
Employees Worked With
