Merchants Automotive Group - Service Center

Great service, got in my car in right away for inspection! I would highly recommend the service. inspection! I would highly recommend the service. More

My vehicle failed its inspection when I bought it. The next day I called to get an update, they told me that they couldn’t give me any information on my own vehicle! The next day I called to get an update, they told me that they couldn’t give me any information on my own vehicle! More

Was sold a vehicle that was not qc before leaving lot. was done 2 weeks later and they didn’t fix everything wrong with it. Should of never left lot until it was gone through was done 2 weeks later and they didn’t fix everything wrong with it. Should of never left lot until it was gone through More

I liked the way the service writer took all my information and how kind and courteous he was and the timely manner he told me the vehicle was going to be finished and the phone call when the vehic information and how kind and courteous he was and the timely manner he told me the vehicle was going to be finished and the phone call when the vehicle was finished they did an awesome job thank you so much More

Excellent service work completed on time and answered all of our questions Service advisor was especially helpful of our questions Service advisor was especially helpful More

Mike Daley has been phenomenal to work with. He has gotten us everything we have asked for and has been very responsive and quick turnaround. We are very happy with our experience and will be co He has gotten us everything we have asked for and has been very responsive and quick turnaround. We are very happy with our experience and will be continuing to do business with Merchants! More

Very poor experience. I purchased the vehicle over 2 weeks ago and still haven't received it. Communication has been lacking and I've had to take time out of my day to mak I purchased the vehicle over 2 weeks ago and still haven't received it. Communication has been lacking and I've had to take time out of my day to make multiple phone calls to get any information. What's worse is that it doesn't seem to matter to them. More

Everyone with easy to deal with. The whole process with quick and a very friendly experience! Thanks everyone! The whole process with quick and a very friendly experience! Thanks everyone! More

Quick thorough polite effort work ethic is great and they helped beyond words when I was in a spot helped beyond words when I was in a spot More

I truly was not as satisfied with Merchants as I was hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel hoping I would be! I thought the amount of pushing that occurred during our time looking for a vehicle was very unprofessional. We were made to feel like we had no choice to go with the vehicle we did, and it was over our budget that we reminded him about several times. Not only was there issues with the car within an hour of us taking it home, but they weren't in a rush to get it fixed, but as soon as it was called several times to get the loaner car back. They were aware of my work hours from the beginning and with me getting out of work at 6 pm just about every day it'd be difficult to get it back before 6 pm. I did my best and wasn't able to get there until the next day at 5:45, & was called again a few times while I was at work where they know I'm not able to use my cell phone. Overall I think they're too pushy & care more about what's going in their pocket then what we're spending from ours, hard earned money & your family's safety. Very disappointed and once we're finished paying off this car we will absolutely not be returning here for our next family vehicle or for my fiances car next month when he's ready to buy. The entire situation and the way we were talked to/treated when we ATTEMPTED to return the vehicle, well within the proper return time, has rubbed me the wayyy wrong way! I will not be recommending!! More