Merchant Automotive Group

Did not compete work timely. The cost exceeded the expected price by 1 thousand dollars. The cost exceeded the expected price by 1 thousand dollars. More

Today I attempted to buy a Ford Bronco from these people and aside from my salesperson (Jones) this was the most pitiful experience in car buying in have ever had. I know the vehicle is popular but they wou and aside from my salesperson (Jones) this was the most pitiful experience in car buying in have ever had. I know the vehicle is popular but they would not even come close to accepting my offer for MSRP. I was told that if I wanted the vehicle i would have to finance it through them which I do not need to do and I COULDNT EVEN GET A RATE OR HOW MUCH IT WOULD EVENTUALLY COST ME UNLESS I FILLED OUT A CREDIT APP!!! So, I my credit takes a ding in order for me to pay somewhere ABOVE MSRP?? I feel for the employees there who depend on sales commissions when they are restricted from selling cars at retail. The only reason I give them 2 stars is because they have great people like Jones there… More

Not certain which vehicle the survey is referring to. 2018 Honda Odyssey warranty battery replacement 9/13/23. 10/9/23 Ford Ranger Airbag recall. 2018 Honda Odyssey warranty battery replacement 9/13/23. 10/9/23 Ford Ranger Airbag recall. More

Great experience. Worked hard to get my needs met and reduce the time in the dealership as I had traveled a good distance to buy a vehicle. I would recommend them to a Worked hard to get my needs met and reduce the time in the dealership as I had traveled a good distance to buy a vehicle. I would recommend them to anyone. More

Accurate, Honesty, Reliable, and Efficient. Chris definitely made sure I got what I needed in a timely manner. Chris definitely made sure I got what I needed in a timely manner. More

Jones Moore and a gentleman by the name of Stephen were very polite, professional and hard working during the sale. very polite, professional and hard working during the sale. More

The overall process done in a very efficient manner. The dealership did everything online before I arrived to pick up and complete the documentation. The dealership did everything online before I arrived to pick up and complete the documentation. More

Everyone at the dealership was nice and courteous. They were all very helpful and had the most delightful attitudes. They were all very helpful and had the most delightful attitudes. More

Purchased a 2020 F250 Lariat. Charley was a major reason my Sale with Merchant happened. I was aggravated about a couple things in the sales process and one conversation with Char Charley was a major reason my Sale with Merchant happened. I was aggravated about a couple things in the sales process and one conversation with Charley changed all that. I was mistrusting from previous experiences with car salesman and sales managers. Turned out they were honest just not explaining it clear. Thank you Charley for the kindness and patience. Nice close Sir. That's my review regarding the sales process. When my Truck arrives in North Carolina on Monday I'll give a Part Two on..."is the product what was presented online?" It better be I'm $80,000 deep without even a test drive. OH... Financing "Mr. Eric". yea yea yea ..you're awesome too. I owe you a few adult beverages for taking my calls on your personal cell after hours. Cheers! More

Very disappointed with my sales experience with Merchant Autos and Travis Hogan in particular. We live about 4 hours from the dealership, so I was relying on Travis to provide enough information to at leas Autos and Travis Hogan in particular. We live about 4 hours from the dealership, so I was relying on Travis to provide enough information to at least make a decision to come look at the car if not buy it outright unseen and have it shipped. I contacted Travis on August 22nd 2023 about a 2019 Audi A8. I asked him specifically about any damages the car might have (scratches, dents, etc) or any other issues. He ensured me there were no issues with it and that it was pristine. I put down a $500 deposit on the car to hold it. We asked for a virtual tour of the car and he agreed to set it up. On the day of that tour, he sent me a picture showing that someone had keyed the car all the way down the side. His comment accompanying the picture was "I also didn’t see this the other day when it came in. It looks like an angry gf or someone keyed the car. That’s all I seen bad. Everything else is immaculate". Obviously, this was unacceptable and I asked for my money back. He agreed and that was the right thing to do and he would get that done right away. A couple of days later, he contacted me to ask if they were to re-paint it, would we still be interested. I told him we would talk to him about it after agreeing to a discounted price due to the damage and a virtual tour. I still wanted my refund, however. As I type this, on September 1st 2023, I still have not received my refund. I have been in contact with the Sales Manager, Stephen Park, who hopefully will take care of it. To top it all off, when I called Stephen to tell me about the issue, he let me know that the car had sold the day before despite my $500 deposit! So, whomever did buy the 2019 Audi A8 listed at Merchants, you have a re-painted car. Hopefully, you were told about that... More