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Mercedes-Benz of Westmont
Westmont, IL
532 Reviews
For Mercedes-Benz buyers in the west Chicago area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Westmont. Featuring all of the latest new Mercedes-Benz cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new Mercedes-Benz car or SUV, or are getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 532 reviews
November 23, 2010
This is the complain I filed in the better business bureau Thank you for using the Better Business Bureau's Online Complaint System. Filed against : Mercedes-Benz of Westmont 200 E. Ogden Ave. bureau Thank you for using the Better Business Bureau's Online Complaint System. Filed against : Mercedes-Benz of Westmont 200 E. Ogden Ave. Westmont IL 60559-1342 Complaint Description: We purchased a used car worth 20K BMW to Westmont of Mercedes Benz (11/11/2010), prior this to visit the dealer we exchange email and negotiated to lower the price to 20K. He agreed to sell the car for 20K, We met with the sale rep name Jim Fico (sales) my son, my wife and I was all present asked him regarding warranty, test drive the car and do the paper works. I specifically as him regarding the warranty and I was told it comes with 60 days bumper to bumper cover, His own words "We are not mom's and pop dealership will take care of you it comes with 60 days warranty". We purchased the car 11/11 after two days the oil started leaking (transmission and valve cover) I called Jim Fico on Monday 11/15 and told me to bring in the car for service and will provide a loaner. We went back to the dealer after we purchased the car worth 20k, used it for four days (70 miles). I received a call from the service advisor the Jim Fico and Mike Amato will have to authorize the repair, waited for two days no call or communication finally I called again Monday 11/22 talked to Jim Fico and he told they will NOT cover the repair since the price of the has been lowered and no profit margin bottom line they refused to authorize repair of the oil leaked and told the already lower the purchase price from 24K to 20K. However during the test drive the sales did NOT informed us of any issue with car. In fact he told my family that any used car they sell goes to a detail checking from the dealership, this one is a BMW since the have the sister company Westmont of BMW it went to BMW for checking before selling the car. The service advisor Thomas Frizzle has been very helpful however he can't authorize any repair the unless the Mike Amato give him the approval. The bottom line we purchased a used car from Westmont of Mercedes Benz after FOUR days and 70 miles it started leaking oil (transmission and Head Casket) the dealer refuse to fix it. I was not informed of any issue during the test drive. Please let me know if you need any documentation to support my claim. More
by redgie
Employees Worked With
Jim Fico
October 09, 2008
Took my car for engine oil chainge in December 2007. Just for one engine oil change, 4 employees drove the vehicle. When car was services, I way on my way to leave when I noticed that the passenger side mirr for one engine oil change, 4 employees drove the vehicle. When car was services, I way on my way to leave when I noticed that the passenger side mirror was broken. It was so obvious but they were hoping that once I drive off the dealership, they would be off the hook. However, I noticed the damage before I even got in the car. To me, this is a lack of personal responsibility. Where is the pride of ownership? How are their employees proud of what they do? It looks like all of them hate their jobs. If that is the case, I suggest the owner starts recruiting new fresh eager technicians who are deeply interested to exceed in what they do and also provide the best mechanical solutions to their customers. Don't focus on the revenue, focus on the quality service and the money will come anyway! More
by kanapa
Employees Worked With
Matt, Scott
