Mercedes-Benz of Westmont

Always exceptional service Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly sta Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly staff and great overall experience, A+ rating for this facility. THANK YOU More

Worst car buying experience I have ever had I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to this point, I have received the highest level of service from every other MB dealership I have worked with, but MB of Westmont has shattered that reputation. I have never felt so taken advantage of in any transaction I have ever had, and this is certainly my most unpleasant car buying experience. I purchased a CPO 2012 C350 sight unseen via email with salesman Mike Moran. I live in Wisconsin, and the selection for this particular car is non existent in the cheese state. We agreed on price, and I requested financing through MB Financial. The agreement was that I would drive down, return my leased C300, and drive back in the C350. The sales experience was pretty standard and everything only took about an hour and half. The only difference was that they set me up with Bank of America instead of MBFS. Mike handed me my paperwork for the lease return and said “for your records”. Once I got home, I discovered that the car had subtle, but substantial damage to the front end. The grill was detached from the front bumper and both headlights are misaligned. There were also some mismatching on the body panels, and paint chipping. This type of damage is shocking, considering the car was CPO and the Carfax did not reveal any accidents or body work. Here is a link to a video showing the damage: https://youtu.be/ZEAlgS3a02U. When I took the car to my local MB dealer, they were able to confirm that the car had been in some kind of accident and was not properly repaired. I sent Mike numerous emails to try and rectify this, and he did not respond. Even an email to the GM did not precipitate a response. This leads me to believe that they deliberately “Certified” a car they knew to be damaged and took advantage of an out of state buyer. I then got a letter from MBFS stating that I owed upwards of $600 for lease end fees. After digging out the copies of the lease end paperwork “for my records” I discovered that the lease end fees were only waived if I purchased a CPO Mercedes AND I financed with MBFS. Mike knew this and deliberately deceived me at the dealership so I would not question it, or insist on switching to MBFS. As if that weren’t enough, Mercedes of Westmont was supposed to handle the title and license plate applications for my Wisconsin plates. My temporary tags are expiring this week and I still haven’t received my plates. I called the Wisconsin DMV and they have not even received the paperwork. It has been a month since I purchased the car. I have called twice and sent numerous emails to get this rectified, including to the GM, and have not received any kind of response. This is simply a case of gross incompetence. Lastly, I recently checked up on my credit report and found out that they performed five hard inquiries, which will negatively affect my credit score for the next two years. I will certainly never do business with Mercedes of Westmont or any Autonation dealership ever again, and I most likely will no longer be a Mercedes Benz customer. The shame of it is that I actually do enjoy the car, but I have no confidence in it mechanically and after this week I won’t be able to legally drive it until MB of Westmont files my paperwork. More

Sperb service with personal attention Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!! More

excellent Mitch was a very nice young man and was most knowledgeable about our car. I would recommend his services should the occasion ever present itself. Mitch was a very nice young man and was most knowledgeable about our car. I would recommend his services should the occasion ever present itself. More

Above & beyond my expectations! I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me nume I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me numerous pictures of the vehicle before deciding to fly out and purchase this specific vehicle. Earl actually picked me up at the airport , brought me to the dealership and when I saw the vehicle in person I couldn't believe that it was everything that Earl had promised and more! The entire process once I saw the vehicle took roughly and hour which is really unheard of in my opinion. I would definitely recommend Earl and the team at Mercedes Benz of Westmont to any friends or family. Thanks again for a great experience! More

Best Mercedes store in Chicagoland I recently came into the dealership after sending an email and met with Earl Sklar. From the moment I walked into the door I knew I would be buying I recently came into the dealership after sending an email and met with Earl Sklar. From the moment I walked into the door I knew I would be buying a car that day from Earl. It was my third Mercedes, my 1st from Earl. It wasn't only him, but everyone there made me feel comfortable. In the past, as a single female, my experience wasn't always so "soft", after dealing with Earl, Chris, and Nick I have no doubt my next Mercedes will be from Earl. I will also tell my family and friends, in my profession, referrals are our lifeline, he earned my business here on out. Last Sunday (the store was closed) he texted me to make sure my new cell worked, (I cant believe he remembered) unexpected and welcome! More

I recently purchased a Mercedes Benz from Westmont My car buying experience was awesome. Kimberley Cager was professional and knowledgeable of the product and most importantly she was patient and acco My car buying experience was awesome. Kimberley Cager was professional and knowledgeable of the product and most importantly she was patient and accommodating. I would highly recommend her and I can't wait to buy from her and Westmont again. The manager and finance person were great as well. They all contributed to getting the deal done. I am very impressed with my car as well as Westmont dealership. I give them two thumbs up! More

An outstanding, easy buying experience This is the second car I have purchased at Mercedes Benz of Westmont. I worked with Earl Skylar. Earl is an excellent salesman with a customer servi This is the second car I have purchased at Mercedes Benz of Westmont. I worked with Earl Skylar. Earl is an excellent salesman with a customer service mind set. He is knowledgeable of all the Mercedes Benz models/ styles and doesn't PUSH you into buying just because he wants a sale. He is friendly , kind, a good listener and personable. He works hard to learn what you are looking for and how much you want to spend. He made the whole process easy. His follow up after the sale is just as important to me. He makes you feel that you could call him with any question or concern. It's nice to be a valued customer and ladies.....we are equals!!!!!!! More

excellent experience Me and my wife had an excellent experience during our purchase of ML350. Marianne Mendez is amazing and she helped us with everything in making the ri Me and my wife had an excellent experience during our purchase of ML350. Marianne Mendez is amazing and she helped us with everything in making the right decision. She is very friendly, has a nice personality and has very good knowledge of the cars/inventory. She even picked us up all the way in the north of Chicago. we are very satisfied and were able to get a good deal with the car. More

Took the pain out of the buying experience! I was deciding between another brand and the Mercedes. Earl Sklar and the team at Mercedes were extremely knowledgeable, helpful and no pressure. I to I was deciding between another brand and the Mercedes. Earl Sklar and the team at Mercedes were extremely knowledgeable, helpful and no pressure. I took a certified E350 for a test drive, we talked through the car and took at shot at an mutually agreeable price. I was very impressed with the whole experience and it tipped the scales for me on what and where to buy. Thank you Earl and the great team at Westmont!! More