Mercedes-Benz of Westmont

NO Service, I would give this dealership a zero rating! I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends I have been a loyal customer of MB for over 20 years. However, I would NEVER purchase another car from MB and will advise all of my family and friends to never purchase a car from your company! It has been an absolute nightmare for the past 4.5 months. The worst service that I have ever had from a car company in 50 years of driving and ownership. In fact I would say the worst service\experience I have ever had with any company, including Comcast!!! It all started in mid-May. My car had to be towed to the Mercedes of Westmont, Illinois dealership. It took several weeks, and multiple calls on my part because dealer never called me, to learn that water had gotten into the "halter". Later We were told that this would have to be replaced and I should call my insurance carrier. I did, and my insurance representative went out the very next day. He approved the damages for $9+k in less than 2 business days. It then took almost 10 days for the dealer to respond to my calls, and he then asked whether I "really" wanted to do these repairs or scrap the car! I only had 22k on a 2011 C300 so I asked why he would think to scrap the car. He said, FOR THE VERY FIRST TIME, that I could be 6-8 weeks before they could replace the part since it had to come from Germany. I asked why he hadn't disclosed this important fact BEFORE I settled with the insurance company. Just dead silence was my response. I told him to order the part and get my car repaired! It has been more of a nightmare ever since. The dealership NEVER called me at first. I constantly had to call them. Then one lie after another! They blame MB of Germany for all of the delays and failures to communicate. Nice job for the dealership to blame it's own car manufacturer! Weeks went by and no word or follow-up for the dealer. I called the head of the service department and the GM of the dealership to complain, but no return calls or handling of my complaint. And this is how a good\return customer of Mercedes is treated!! I was finally told that the part had shipped fro Germany in late July and should be at the dealership shortly. I kept calling and was told "the part is in the US, but we can't locate it"!!! Then I was told repeatedly that the part was in the US, but couldn't be locate or shipped to the dealership. Frustrated, I made several call to Mercedes USA. The first representative said he would put a "priority check" on the part and promised to call both the dealership and me to report on the progress. Needless to say I never heard back fro Mercedes USA or the dealership!!! Many more phone calls and the run around got me now where. Other MB USA reps only suggestion was call the service department of the Westmont dealership. I said it was your name ( Mercedes) on the door so please help! Finally, I demanded to speak to a MB USA supervisor. She did call back, but only said the part was NOT in the USA, and in fact had NOT yet been manufactured!!! I said then that the dealership had lied to me, and she said "no" they simply were working on "the best information they had at the time"!!! I said both statements can't be true: 1) that the part had shipped from Germany and was in the US; and 2) the part wasn't even manufactured yet. One had to be a lie!!! She then said I must have been told that it would take 15 weeks to supply the part. I said this was THE VERY FIRST TIME ANYONE HAD EVER MENTIONED 15 weeks to me. Needless to say, It has now been over 18 weeks and still no part, no word, no car and no service! I have kept quiet until now. No more. I will never purchase another Mercedes. I will never recommend the dealership. I will never recommend this car and I plan on telling everyone I know, or anyone who will listen, about the worst car company and service I have ever experienced! More

Terrific helpful Staff! I did a lot of research before deciding on a Mercedes. Their track record for quality cars was and continues to be a main reason for buying one for me I did a lot of research before deciding on a Mercedes. Their track record for quality cars was and continues to be a main reason for buying one for me. I visited and test drove at five or six dealerships and found Westmont to be the most straight forward and helpful sales people I met. Ernie, although new to MB Westmont, listened closely and attentively and truly heard what I said to help me get to the right purchase. I believe he will be very successful in sales there because he went above and beyond to make me feel comfortable with the deal, the terms, and the car itself. Both the Used and new Car Managers pitched in when needed when it came to fielding questions about the financing to a point that I felt very comfortable with proceeding. I looked to only lease but decided smartly I might add, to finance instead. Their selection was top notch, and literally everyone from the person who washed the car to the Finance manager was sincerely focused on helping me completely. This is rare service in a car sales business don't you think? More

Always exceptional service Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly sta Every time I have any kind of service done, Mercedes Benz of Westmont ALWAYS delivers. With excellent service advisors (thanks Domenico), friendly staff and great overall experience, A+ rating for this facility. THANK YOU More

Worst car buying experience I have ever had I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to I have been a Mercedes Benz customer since 2011, but after this experience with Mercedes Benz of Westmont, I believe that relationship is over. Up to this point, I have received the highest level of service from every other MB dealership I have worked with, but MB of Westmont has shattered that reputation. I have never felt so taken advantage of in any transaction I have ever had, and this is certainly my most unpleasant car buying experience. I purchased a CPO 2012 C350 sight unseen via email with salesman Mike Moran. I live in Wisconsin, and the selection for this particular car is non existent in the cheese state. We agreed on price, and I requested financing through MB Financial. The agreement was that I would drive down, return my leased C300, and drive back in the C350. The sales experience was pretty standard and everything only took about an hour and half. The only difference was that they set me up with Bank of America instead of MBFS. Mike handed me my paperwork for the lease return and said “for your records”. Once I got home, I discovered that the car had subtle, but substantial damage to the front end. The grill was detached from the front bumper and both headlights are misaligned. There were also some mismatching on the body panels, and paint chipping. This type of damage is shocking, considering the car was CPO and the Carfax did not reveal any accidents or body work. Here is a link to a video showing the damage: https://youtu.be/ZEAlgS3a02U. When I took the car to my local MB dealer, they were able to confirm that the car had been in some kind of accident and was not properly repaired. I sent Mike numerous emails to try and rectify this, and he did not respond. Even an email to the GM did not precipitate a response. This leads me to believe that they deliberately “Certified” a car they knew to be damaged and took advantage of an out of state buyer. I then got a letter from MBFS stating that I owed upwards of $600 for lease end fees. After digging out the copies of the lease end paperwork “for my records” I discovered that the lease end fees were only waived if I purchased a CPO Mercedes AND I financed with MBFS. Mike knew this and deliberately deceived me at the dealership so I would not question it, or insist on switching to MBFS. As if that weren’t enough, Mercedes of Westmont was supposed to handle the title and license plate applications for my Wisconsin plates. My temporary tags are expiring this week and I still haven’t received my plates. I called the Wisconsin DMV and they have not even received the paperwork. It has been a month since I purchased the car. I have called twice and sent numerous emails to get this rectified, including to the GM, and have not received any kind of response. This is simply a case of gross incompetence. Lastly, I recently checked up on my credit report and found out that they performed five hard inquiries, which will negatively affect my credit score for the next two years. I will certainly never do business with Mercedes of Westmont or any Autonation dealership ever again, and I most likely will no longer be a Mercedes Benz customer. The shame of it is that I actually do enjoy the car, but I have no confidence in it mechanically and after this week I won’t be able to legally drive it until MB of Westmont files my paperwork. More

Sperb service with personal attention Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out Rob Razik is one of the most attentive, considerate and capable service advisor I have worked with on several occasions. This time ,I had to go out of town, the car needed service and I asked for a last minute service appointment, and my schedule was insane!!( I had to be back in my office for scheduled appointments) Rob not only took care of the service expediently, but also surprised me with a loaner car, officially "unavailable". The extra mile he went was above and beyond: He has earned my gratitude at a personal level. Customer care at its best!! More

excellent Mitch was a very nice young man and was most knowledgeable about our car. I would recommend his services should the occasion ever present itself. Mitch was a very nice young man and was most knowledgeable about our car. I would recommend his services should the occasion ever present itself. More

Above & beyond my expectations! I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me nume I live out of state and found the vehicle i was looking for at Mercedes Benz of Westmont online. i corresponded with Earl Sklar and he emailed me numerous pictures of the vehicle before deciding to fly out and purchase this specific vehicle. Earl actually picked me up at the airport , brought me to the dealership and when I saw the vehicle in person I couldn't believe that it was everything that Earl had promised and more! The entire process once I saw the vehicle took roughly and hour which is really unheard of in my opinion. I would definitely recommend Earl and the team at Mercedes Benz of Westmont to any friends or family. Thanks again for a great experience! More

Best Mercedes store in Chicagoland I recently came into the dealership after sending an email and met with Earl Sklar. From the moment I walked into the door I knew I would be buying I recently came into the dealership after sending an email and met with Earl Sklar. From the moment I walked into the door I knew I would be buying a car that day from Earl. It was my third Mercedes, my 1st from Earl. It wasn't only him, but everyone there made me feel comfortable. In the past, as a single female, my experience wasn't always so "soft", after dealing with Earl, Chris, and Nick I have no doubt my next Mercedes will be from Earl. I will also tell my family and friends, in my profession, referrals are our lifeline, he earned my business here on out. Last Sunday (the store was closed) he texted me to make sure my new cell worked, (I cant believe he remembered) unexpected and welcome! More

I recently purchased a Mercedes Benz from Westmont My car buying experience was awesome. Kimberley Cager was professional and knowledgeable of the product and most importantly she was patient and acco My car buying experience was awesome. Kimberley Cager was professional and knowledgeable of the product and most importantly she was patient and accommodating. I would highly recommend her and I can't wait to buy from her and Westmont again. The manager and finance person were great as well. They all contributed to getting the deal done. I am very impressed with my car as well as Westmont dealership. I give them two thumbs up! More

An outstanding, easy buying experience This is the second car I have purchased at Mercedes Benz of Westmont. I worked with Earl Skylar. Earl is an excellent salesman with a customer servi This is the second car I have purchased at Mercedes Benz of Westmont. I worked with Earl Skylar. Earl is an excellent salesman with a customer service mind set. He is knowledgeable of all the Mercedes Benz models/ styles and doesn't PUSH you into buying just because he wants a sale. He is friendly , kind, a good listener and personable. He works hard to learn what you are looking for and how much you want to spend. He made the whole process easy. His follow up after the sale is just as important to me. He makes you feel that you could call him with any question or concern. It's nice to be a valued customer and ladies.....we are equals!!!!!!! More