Mercedes-Benz of Westmont

VERY rude and unprofessional -nightmare-dishonest-stressful Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brou Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brought my vehicle in for some warranty repairs, they charged the warranty but the problem never was fixed, I took my vehicle to a different dealer, they told me the work was never done, the other dealer corrected the problem, took my paperwork to the crooks at Westmont dealer and showed them both paperwork, from the other dealer and their dealer both paperwork for the same repair that was never done by them. They simply said the other dealer made a mistake and refused to admit that they never actually did any work to my car. I attached both paper work in an email and sent it to Mercedes USA and reported them to Mercedes warranty and BBB. Save yourself the headache and go elsewhere!!! More

Do not buy a used car from this dealership they are crooks After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I receiv After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car! More

New car purchase My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, and Ken Krzak provided aggressive numbers with out any back and forth. Christina had our paperwork ready, was done signing in a few minutes! Great experience! More

Great deal on my Mustang! Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was excellent. Messages from both the sales person and the sales manager very quickly and responses came quick as well. Sylvia was very easy to work with and made sure I was completely happy with everything before taking my "New To Me" car home! I will definitely consider them in the future for any car needs. More

Awful Service Department Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few years ago the Service Department has been horrible. Upselling is relentless, and prices are very high. Communication from the service rep on an issue where my car has been there 12 days has been terrible. More

Routine maintainance. Tires Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Alwa Excellent experience over the years with Rob Razik. Prompt and thourough service. A pleasant experience thanks to Rob. Good and punctual service. Always has a loaner waiting for me. Communicates with customer re type of repairs neede and time to pick up car. More

More unprofessional servise In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to In February 14 TH i visited the Mercedes Benz at Westmont and i received the worst service from service manager. When i requested a higher person to help me i received the same low servise . They just want to charge you money . My car was under 20.000 miles and not even 2 years brand new and they refused to cover a diffective piece which it was cover under warranty. The worst I heard it was this : today it’s Valent Day and we have to go ... come another day . My problem was solved by Mercedes customer servise and of course i reported everything. Visit a different dealer More