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Mercedes-Benz of Westmont
Westmont, IL
525 Reviews
For Mercedes-Benz buyers in the west Chicago area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Westmont. Featuring all of the latest new Mercedes-Benz cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new Mercedes-Benz car or SUV, or are getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 525 reviews
July 17, 2020
Honest Parts dept. I was referred to MB of Westmont after attempting to get a replacement key from another MB dealership in Naperville when what I suspected was a faulty I was referred to MB of Westmont after attempting to get a replacement key from another MB dealership in Naperville when what I suspected was a faulty key. The dealer in Naperville wanted my car towed in and said it was going to take a week to get a key. They told me this a couple times. I decided to try Westmont before towing the vehicle and they told me to just bring proof of ownership and pay for the key and they can order it without towing the car. Long story short, I went in the end of day on Friday 7/3 on a holiday weekend and received my key Tuesday morning, 7/7. The new key solved my problem. The person who helped me in parts was great. These guys saved me a tow and turned it around quickly! This will be my dealer going forward. More
by Merci-Mazi
Employees Worked With
Dean in parts
June 19, 2020
All the way from Maryland we got the perfect car for us and the service was fenomenal! Sylvia and Tommy were amazing! 100% incredible service. We truly appreciated all of the effort and explanation of ever and the service was fenomenal! Sylvia and Tommy were amazing! 100% incredible service. We truly appreciated all of the effort and explanation of everything before going over there. Silvia took videos and pictures as if we were there and that helped us tremendously. Listen to Tommy’s advice and get the warranty! Best decision! More
by Laura & Dimitrios Thomaidis
Employees Worked With
Sylvia, Tommy , Rebecca Kelsey Sampson
March 25, 2020
Kim Avino is the salesperson to go with! I was hesitant to drive all the way out to Westmont from downtown Chicago because of others' reviews, but I can say with confidence: if you work with I was hesitant to drive all the way out to Westmont from downtown Chicago because of others' reviews, but I can say with confidence: if you work with Kim Avino you'll have the best car buying experience you can imagine. We came in and bought the car the same day. She is very knowledgeable, extremely helpful, , not pushy, she went out of her way to provide the best value and make the whole experience smooth and pleasant. She is the complete opposite of any negative connotations one might have with a car buying experience. Thanks again, Kim! More
by OP
Employees Worked With
Kim Avino
January 02, 2020
Terrible attitude by leasing manager Kevin G!Salesman Terrible attitude by leasing manager Kevin G! Salesman was awesome, was ready to buy and pay cash BUT asked for options to lease or finance with new Terrible attitude by leasing manager Kevin G! Salesman was awesome, was ready to buy and pay cash BUT asked for options to lease or finance with new technology coming out in next few years. He was arrogant, asked why I waited so long to buy and trade in my 2010 Bmw with 160,000 miles. Also said why would someone with a $1000 car be looking at a $60000 car ??? Hmm that’s about what my bmw cost when new! He had NO info on my financial situation. After I explained I was retired, had sold my business a few years ago, he proceeded to insult saying I better go talk to my accountant and see what I can afford, and whether to lease or buy!!! Didn’t seem to care rude rude rude. I’m heading out today to another Mercedes dealership! Feel bad for the salesman. He was ready to crawl under his desk! LOST SALE!!! M williams More
by Insulting/rude/arrogant
Employees Worked With
Ariel castanon. 10 insulting min with Kevin Gerdhardt
November 26, 2019
VERY rude and unprofessional -nightmare-dishonest-stressful Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brou Don't ever bring your car to Merceded-Benz of Westmont!!! They lie and try to gouge and up-sell whatever they can, horrible service department!! Brought my vehicle in for some warranty repairs, they charged the warranty but the problem never was fixed, I took my vehicle to a different dealer, they told me the work was never done, the other dealer corrected the problem, took my paperwork to the crooks at Westmont dealer and showed them both paperwork, from the other dealer and their dealer both paperwork for the same repair that was never done by them. They simply said the other dealer made a mistake and refused to admit that they never actually did any work to my car. I attached both paper work in an email and sent it to Mercedes USA and reported them to Mercedes warranty and BBB. Save yourself the headache and go elsewhere!!! More
by Just Saying!
Employees Worked With
Service
November 06, 2019
Do not buy a used car from this dealership they are crooks After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I receiv After 2 1/2 months I finally found the car which met my specifications! I bought a used Mercedes SL from Westmont Mercedes! Then on fifth day I received an ABC suspension failure! Since I'm from St. Louis I took the Mercedes to a dealership here and I instantly contacted the james bloom Who sold me in the car. He said There was nothing he can do about it and we he wished me luck .(The St. Louis dealership which I took it to immediately told me it would take $3950,, and they discovered as additional problem) Westmont Mercedes is an AutoNation subsidiary . Now AutoNation has this five days 250 miles policy you could turn it back in no questions asked! In addition AutoNation has this 125 point inspection/reconditioning! Westmont Mercedes is in breach of that agreement .I contacted james bloom again and then went to his senior manager. Still no luck and they quickly started ignoring me. After contacting AutoNation I finally got Westmont to start talking to me again! This went on for several months. Westmont Mercedes was willing to take the car back after nearly 3 months! I told them NO! for various reasons.(Including insurance settlements, taxes and, and the upgrades I made to the car, to go out and look for car all over again etc) Thoughout this time I was willing to go up to Chicago to have the repairs at their dealership..they wouldn't bite.Al Leon Westmont even said well this suspenion just all the sudden popped up(bad luck on my part) I know it wasn't the case because I contacted the previous owner! He had the very same issue. Finally ,I was willing to settle for $1950 because I really didn't want to sue them in court! I've tried to work with them! I guess I will not be ignored much longer I am going to sue them! I have never been treated so badly by the dishonorable crooks people at Westmont Mercedes. Beware in buying a used car from them. If they can treat me like this for a stinking $1950, when the dealership brings in millions of dollars what can they do to you?. oh They made a minimum of $6000 of my car! More
by puckroger
Employees Worked With
James Bloom al Leon james cheatum
October 25, 2019
Buyer Beware Buyer beware! They will say anything to sell you a car. Even give you false information and then lie about it once you've made the purchase. The GM Buyer beware! They will say anything to sell you a car. Even give you false information and then lie about it once you've made the purchase. The GM is totally unprofessional and actually hung up on me when I called to discuss the situation. All he could say was they weren't going to do anything for me. I thought a Mercedes dealership would have a little more class. Stay far, far away. More
by hutchins3
Employees Worked With
Tom
August 01, 2019
New car purchase My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, My wife and i couldn't be happier with the way we were taken care of this week. Sylvia Dziuba made us feel right at home, made the process very easy, and Ken Krzak provided aggressive numbers with out any back and forth. Christina had our paperwork ready, was done signing in a few minutes! Great experience! More
by AHT
Employees Worked With
Sylvia Dziuba, Ken Krzak, Christina
July 15, 2019
Great deal on my Mustang! Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was Dealership was a pleasure to work with, aggressive used car pricing that got me to drive down from Milwaukee and the attention to my internet lead was excellent. Messages from both the sales person and the sales manager very quickly and responses came quick as well. Sylvia was very easy to work with and made sure I was completely happy with everything before taking my "New To Me" car home! I will definitely consider them in the future for any car needs. More
by chadthecarguy
Employees Worked With
Sylvia Dziuba
July 15, 2019
Awful Service Department Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few Have purchased four new E Classes here in the last 20 years. Sales experiences have generally been positive. Since the arrival of Autonation a few years ago the Service Department has been horrible. Upselling is relentless, and prices are very high. Communication from the service rep on an issue where my car has been there 12 days has been terrible. More
by Jim O
Employees Worked With
Various
