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Mercedes-Benz of Westmont
Westmont, IL
528 Reviews
For Mercedes-Benz buyers in the west Chicago area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Westmont. Featuring all of the latest new Mercedes-Benz cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new Mercedes-Benz car or SUV, or are getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 528 reviews
July 28, 2021
Good service and very efficient. The team did there yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive yearly service but I would have thought this would have been completed when we bought the car in April. It also very expensive More
by Pfsivak
Employees Worked With
Customer service team
July 23, 2021
Brett in Service is a wonderful person to work with. He is very helpful and tells you the information you need to know. He gets back to you. is very helpful and tells you the information you need to know. He gets back to you. More
by claire.cartwright
Employees Worked With
Brett in the Service Dept.
July 22, 2021
This was the best experience in 32 years of buying cars! Earl is an absolutely wonderful person and a very knowledgeable asset to the Mercedes-Benz brand. Thank you so much for all your efforts! cars! Earl is an absolutely wonderful person and a very knowledgeable asset to the Mercedes-Benz brand. Thank you so much for all your efforts! More
by LMendez
Employees Worked With
Earl
July 21, 2021
I was really impressed with the professionalism and courtesy given to me. From my first email inquiry to delivery and follow up 2 days later, i felt valued as a person not just a client. This was an en courtesy given to me. From my first email inquiry to delivery and follow up 2 days later, i felt valued as a person not just a client. This was an enjoyable experience and i would definitely recommend Mercedes-Benz-of Westmont as a dealer. More
by Don Pollard
Employees Worked With
Al DiGiannantonio
July 20, 2021
I have requested someone from the sales management reach me to discuss a relatively minor problem. Phone calls not picked up, reaching management through sales rep no luck me to discuss a relatively minor problem. Phone calls not picked up, reaching management through sales rep no luck More
by JAAK
Employees Worked With
Earl
July 12, 2021
Mercedes-Benz of Westmont in IL has worse customer service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help throug service ever. One of our problem is no-one return calls. I called million times, left messages and no one return my calls. Tried to get a help through operation - she just keep transferring my calls to answer machine. We leased the car and we stuck with this dealership for 3 years :( What happen to MB quality of service. More
by elmirka
Employees Worked With
no one
June 16, 2021
Complete lack of honesty and integrity. Incredibly disappointing experience and would expect more from Mercedes. After working with Jim, used car salesman, we had agreed on the car we would come in to disappointing experience and would expect more from Mercedes. After working with Jim, used car salesman, we had agreed on the car we would come in to test drive and buy. While his responses via text showed energy and "yes" to everything, it was the failure of honesty and transparency that showed in the end. Even as I chatted with him "On my way", to get the car, he responds with eager response. Upon arrival, Jim naively plays dumb as if he didn't know what car we were there to get (interesting as he personally sent me the pictures and the details of the specific car) and then says "oh that car sold already", I've got another one that we can fit your needs. I'm thinking "what the heck is this 1984.....used car bait and switch?" I thought he was joking until I realized this guy just doesn't get it. If you want honesty, integrity and someone who can communicate, do yourself a favor and simply look elsewhere. It was so bad, I thought hidden cameras were going to come out and we were on a prank show. More
by MHayes
Employees Worked With
Jim (used car sales)
March 10, 2021
We received a loaner car that is utterly filthy!! I’m We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! We received a loaner car that is utterly filthy!! I’m not talking about the run of the mill crumbs, mud or finger prints. There is hair everywhere! It looks like the car hasn’t been cleaned in weeks. In this current climate where we are washing hands and wearing masks I don’t know how a responsible company much less one committed to excellence in customer service could provide such a dirty car to a customer while asking them to spend $10K in repairs. We had a scheduled appointment so the loaner car should have been cleaned the night before. The only reason I would patronize this service department is because the problem is beyond my regular mechanic. Shame on them! More
by Consumers
Employees Worked With
Unknown
January 13, 2021
The general manager, Eric Hoffman, was acting so cocky that I wouldn't recommend anyone going here. His actions just pushed us away from this dealership. that I wouldn't recommend anyone going here. His actions just pushed us away from this dealership. More
by Anna Vovk
Employees Worked With
Tom Flessor
September 25, 2020
Great experience! I worked with Michael Moran who negotiated everything with me over the phone/email so all I had to do was walk in and pick up the car. Michael was professional and courteous and ma negotiated everything with me over the phone/email so all I had to do was walk in and pick up the car. Michael was professional and courteous and made me feel completely comfortable. Everyone I interacted with at the dealership was great! Still loving my new Mercedes. I would recommend this dealership and highly recommend working with Michael. More
by Germiah
Employees Worked With
Michael Moran
