Mercedes-Benz of Westmont

Excellent service department. Quickly addressed my concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed concerns and preformed necessary work in a courteous and professional manners. Have been using this facility for years and always come away impressed More

Courteous and present to work with they also provide it a loaner car while my car was being service. loaner car while my car was being service. More

It's baffling this is a Mercedes-Benz dealer. The volume of un-returned voice mails and emails ... is just stunning. For a "luxury" car dealer, they offer very budget service - especially the finance depar of un-returned voice mails and emails ... is just stunning. For a "luxury" car dealer, they offer very budget service - especially the finance department. The only time I get service is from the General Manager. 1) To reach the dealership, I had to fly. To hold the car for me, the salesrep Kim Avino asked me to sign a purchase agreement and send a scan of it back. After flying and taking an Uber to the dealer, I was presented with a new purchase agreement with another $149 charge. (This violates consumer law.) I protested but eventually paid. Only after complaining to the General Manager was I refunded. 2) My paperwork didn't reach the title processing company until just prior to my 30-day temporary tag expiration. So I spent a couple of weeks driving on expired tags. I left multiple voice mails and sent multiple emails requesting status and information. The only time anyone returned my calls is if I left a voice mail for the general manager. 3) The dealer overcharged me ~$400 for my Missouri sales taxes. It's been over 2 months since the purchase and over 2 weeks since I got my license plates. But I have no idea when they will refund me the overcharge. I've emailed and called about this - again, no responses. 4) The dealership did me the courtesy of retrieving the cargo cover from the prior owner. That's the only thing keeping this from a one-star review. Perhaps they are kinder and more responsive to local buyers. But if you're an out-of-state buyer, I would avoid the hassle here. The lack of customer service is not worth the travel. More

We purchased our car from out of state. Our salesman, Mohammed Khalil, was professional and friendly. He was very prompt in answering all of our questions from home and at the dealership. Excellent custo Mohammed Khalil, was professional and friendly. He was very prompt in answering all of our questions from home and at the dealership. Excellent customer service. More

Just had a regular service and they make it a painless process. Always a pleasure. process. Always a pleasure. More

People won't remember the global car chip shortage, but they will remember how they were treated by your dealership. Bought 4 cars, NEVER again! they will remember how they were treated by your dealership. Bought 4 cars, NEVER again! More

Excellent customer service. Kim and Kim did a great job in helping in the built of the car and in releasing the car to me. I have used this dealership for at least 16 years, bought multiple cars, and servi in helping in the built of the car and in releasing the car to me. I have used this dealership for at least 16 years, bought multiple cars, and serviced these cars at this dealership. Rob in service never failed to give me the greatest service with a smile. More

I have been with this Dealership since 1981. They have taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. taken good care of me. I have bought quite a few cars here. and serviced them always with the dealership. More

Great service and sales people, couldn’t think of a better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. better dealer to buy my next Mercedes from! Kept me informed of the status of my service needs. More

Everything was excellent! The team was awesome! I will refer anyone!!! Everyone was so professional. This was a most pleasant experience for me! Very satisfied refer anyone!!! Everyone was so professional. This was a most pleasant experience for me! Very satisfied More