Mercedes-Benz of Westmont

I absolutely love this dealership. One of the reasons I'm on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle on my 3rd lease (car) as well as own an SUV, is the phenomenal service provided. My most recent visit didn't go as well....obtaining a loaner vehicle during service is much longer now (that part is understandable, and I'm willing to overlook) however, the Service specialist used to be able to give you the loaner and I would be out the door in a matter of minutes. This time, to drop my car, and then go to another office (and another service tech) took over a half hour to drop my car. Again, I think this dealership is truly above and beyond, but I wanted to express my frustration with this new 2-step process that they've put in place. I hope it's revisited and removed. thank you, More

No hassle, no pressure, good explanations. Sales people are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! are very polite, not pushy. Service people are very qualified. The customer service is A+ very good! More

My husband and I had one of the best experiences ever purchasing a vehicle. Our sales representative and the finance office were professional and pleasant. purchasing a vehicle. Our sales representative and the finance office were professional and pleasant. More

Dealership is clean, service manager was knowledgeable and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. and fast in setting my car up with all my requests and complaints I had. I got my loaner as requested. More

Sylwia Dziuba Was very good to work with. She works with another man who is very good as well. I sold my KUV van. I purchased a sprinter from her. The staff is very good. They know their vehicles!! another man who is very good as well. I sold my KUV van. I purchased a sprinter from her. The staff is very good. They know their vehicles!! More

My service provider Shannon went above and beyond to expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department expedite my issues to get me back on the road and I'm greatly appreciative I would definitely recommend your service department More

Nice people. Work gets done efficiently, great customer service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. service. Located conveniently near my work. If scheduled have loaner cars which is handy. They do a quick wash. More

Mo Khalil was exceptional! His knowledge of the vehicles and kind demeaner made us confident in our purchase. I highly recommend purchasing from Mo. Simply outstanding! Our only suggestion for improvem and kind demeaner made us confident in our purchase. I highly recommend purchasing from Mo. Simply outstanding! Our only suggestion for improvement would be to address the time needed to complete the paperwork with the Finance Dept. Despite having an appointment scheduled days in advance, we waited excessively for the paperwork to be completed. More

There may be inventory issues, but to offer someone an allocation and wait until they complete their build to fleece them for an extra 10k is just bad business. Sylvia had no less than 5 chances to be up allocation and wait until they complete their build to fleece them for an extra 10k is just bad business. Sylvia had no less than 5 chances to be up front and honest about charging over sticker, but chose to wait until I had my entire family at the dealership to finish the build. When I called them on it I was told both "you should have known" as well as "I'm sorry we didn't tell you up front". On the phone the evening before when I asked about the details I was even told it would be sticker. Charging through the market is a dealers prerogative, hiding the intent until you're ready to sign on the dotted line is just plain shady. When it comes to the best or nothing with Mercedes-Benz of Westmont, it's nothing, and will continue to be for me. I went down the road a few miles to Mercedes Benz of Naperville and got the exact same allocation with the build I wanted for sticker. No hassle, no surprises. More

GreatKimberly kept us informed throughout the whole Great Kimberly kept us informed throughout the whole process - we ordered the vehicle in November and received it in late August. Thank you for your Great Kimberly kept us informed throughout the whole process - we ordered the vehicle in November and received it in late August. Thank you for your help. More