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Mercedes-Benz of Westmont
Westmont, IL
525 Reviews
For Mercedes-Benz buyers in the west Chicago area, there is no better place for new and pre-owned Mercedes-Benz cars and SUVs than Mercedes-Benz of Westmont. Featuring all of the latest new Mercedes-Benz cars and SUVs, we are sure to have the perfect one for you. So whether you're upgrading to a brand-new Mercedes-Benz car or SUV, or are getting behind the wheel of a Mercedes-Benz for the very first time, be sure to visit Mercedes-Benz of Westmont today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 525 reviews
March 31, 2022
My review is based on my last, very disappointing service experience with a service representative, Kelli. She handled the service with ignorance and rudeness. First of all, the issue I brought the car in fo experience with a service representative, Kelli. She handled the service with ignorance and rudeness. First of all, the issue I brought the car in for was NEVER FIXED(!) I brought my car for a possible coolant leak that started after a previous service of replacing a coolant reservoir, which I believe should be still a warranty repair. I left the shop week later and the same day got an indication on the dashboard, "top the coolant". Instead, after the diagnostic( on MONDAY), Kelli informed me about other leeks of fuel and steering power. I authorized the repairs BUT after specifically asking her if the parts were in stock and how long it would take. She said parts were in stock and it would take 2 days. SHE LIED(!). Even worse, she kept avoiding my calls and ignoring my multiple requests, via voice messages and talking to other representatives, utill THURSDAY afternoon before informing me ( via text!) that the parts had just arrived. Still, she did not bother to inform me when I could expect the repair to be done- until Friday after my complain. When I was finally picking my car on Saturday, she brought my bill and was in the room while I was paying my bill but turned her back on me, pretending to not see me. She had not even one word of apology. BEYOND DISRESPECTFUL! More
by Anna
Employees Worked With
Kelli
March 29, 2022
Kimberly Cager was a pleasure to work with. Professional, friendly and went above and beyond in getting us on the road in our new vehicle. Professional, friendly and went above and beyond in getting us on the road in our new vehicle. More
by nickersond
Employees Worked With
Kimberly Cager
March 24, 2022
MB of Westmont has great service advisors, willing to work with what's required and customer's budget. They often have loaner cars available, making it easy to drop off car for service but still have a n work with what's required and customer's budget. They often have loaner cars available, making it easy to drop off car for service but still have a normal life. Pleasant seating area if you want to wait. More
by KovasP
Employees Worked With
Brent
